“At Hydro Clean, it is our mission to provide the highest quality carpet, furniture and drapery cleaning services available. We use the finest equipment, chemicals and procedures available according to recommended industry standards. Our technicians will be courteous, prompt, efficient and factory trained in the proper usages of all equipment and chemicals. It is our goal to insure your complete satisfaction. We will back this up with a guarantee that we will return and make the job right or refund your money. You have our word on it.” More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (104)
Fire damage restoration (23)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Certified Restoration - MD relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Certified Restoration - MD in Baltimore, MD; Columbia, MD; Bowie, MD; Ellicott City, MD; Glen Burnie, MD; Bel Air, MD; Hyattsville, MD; Silver Spring, MD; Randallstown, MD; Pasadena, MD; and 77 other cities in Maryland, West Virginia, Texas and Pennsylvania.
In this report, Certified Restoration - MD has published a summary of the customer feedback they've received since they joined GuildQuality in November 2017. In that time, 57 out of 272 customers (21%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
Certified Restoration - MD surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Certified Restoration - MD customer, and if Certified Restoration - MD completed work for you after November of 2017 but you haven't yet received a survey, please let us know.
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