We had a fire in our garage on July 4th 2019. Our insurance company engaged Certified Restoration to help us. They did a decent job on the initial clean up, but their management and performance of our repairs was just terrible. Workers would often show up without any clear idea about what work they were to perform. Their worker tried to pound in screws after the drywall removal (instead of removing them with a screwdriver) and the hammering ended up popping nails all over our interior walls. Their subcontractor delivered the incorrect overhead garage door to us at least 4 times and installed one so poorly that it collapsed (instead of reversed back up) when it hit our minivans tailgate. Certified Restoration ordered and delivered the incorrect interior replacement door 3 times before getting us the right one. They also botched the floor paint job and refused to adequately fix their work - we had to engage a different contractor to complete the work. Problems went on and on for months and the job wasn't complete until April 2020 - 9 months after the fire. Do not use this company. Their main project manager, Stephen Arnold, was just bad at his job - never bothering to set clear expectations about when and how the work would be performed or take real responsibility for mistakes. If I could rate them zero stars, I would.
I was satisfied with the work and they did a professional job. I have no complaints whatsoever.
It was the worst service I have ever received. I'm still not sure what they got paid to do because what they actually did would had only cost me 500.00 total if I would had someone else do it.
Polite, knowledgeable, and got the job done.
The people were really nice! The office is really nice! I am unclear what they insurance company allowed them to do. They were not properly prepared for the work. They did not have the proper equipment.
They were very good. I even told Allstate, my insurance company, how satisfied I was with their service.
I called them 3 times after the work was done to let them know about my dissatisfaction but apparently they got paid already so they don’t care. No one ever called me back. Stuck with moldy carpet that they got paid to clean.
They were professional and did an amazing job restoring our home after a septic flood. Thank you !!!!
Keep up the good work!
Staff was very professional and kept me informed as each task was performed.
ALL staff was very friendly! Very professional every time I called! I never waited more then 3 min for a call back even when it was after hours! They called when they were on their way and always kept their appointment time. I never dealt with a company who was as professional as this one! Highly recommend them!
Excellent work, high quality, great people. My only concern was with scheduling.
We have not arrived at the restoration, but the remediation teams were excellent, punctual and responsive during a very trying time. I look forward to the next stages and regaining my basement!
The management is very responsive!
Certified was not as prepared for mitigation procedures/processes as have been experienced by other restore mitigation companies in past circumstances. The company lacked the proper equipment (eg, fans, plastic covering, shop vacs, etc.) to conduct the mitigation work in a timely manner.
Awful experience with this company. No show for scheduled appointments and very messy!
It's poor customer service, poor responsiveness, and they don't do what they said they would. I wouldn't recommend them to an enemy.
they were great and professional
Area Of Satisfaction - Professionalism; follow through on work.
Friendly, yet professional. I had a very good experience with Hydro Clean after a house fire.
Area Of Satisfaction - The Hydro Clean staff were very professional and explained what they were doing every step along the way.
The workers had to move the refrigerator in order to get to the area of the hardwood floor that was damaged by the leaking refrigerator water line. The workers, with a total disregard for the hardwood flooring, literally pushed the refrigerator across the hardwood floors unaffected by the leaking water line causing severe embedded scratches and scoring in and damage to perfectly good hardwood flooring. The damage caused by the workers to the hardwood flooring caused additional unnecessary cost to repair the scratches and scoring in the floor.
Everyone was very professional and did an excellent job of explaining the entire process to me. Very accommodating to my schedule.
Area For Improvement - None
Area Of Satisfaction - All
Area Of Satisfaction - The estimator for Allstate was great
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Certified Restoration - MD as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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