Terrible communication. It's been more than a week since I've heard from ATI or any progress has been made . My apartment is a mess and I have no idea when work will continue or be complete. My daughter wants to visit in two weeks and I don't know what to tell her. I called several days ago to ask if the portable AC could be removed, so I could have access to my balcony and fresh air, and haven't heard a work out of you. By the way, I'm fully paid up.

I have been very disappointed in both the quality of work, and the timeline. Trey Cochran the assigned project manager. After over year and half my project is still not completed, All of my alternative living expenses ALE money, was used up, during beginning 6 months. I was told my project would be done in approximately five weeks, in this timeline there were nine weeks passed with no one at my property and Nothing was done toward completing my property repairs, that was before 2024 hurricanes which delayed my project further I was informed by Trey, delay so ATI could help other people. I am now using Credit cards to pay for housing, as all ALE money is exhausted, Damage occurred 3/11/2024. I’m still not back in my home and I have no money remaining and I have to pay to rent places.

Too many forms to sign. My Mother taught me, “if I cannot say anything nice don’t say anything at all”. But ATI is persistent! Your guys talked about going to Lowe’s to get more supplies, but they ended up dealing with the situation with what they had. Photos! The window was not completely covered.

Actual work performed was fine. Project was held up for months with a project manager that didn’t follow up

Original start date of 1/15/25 with time frame of on or about 6 weeks for a job that could be done in 2 weeks (and the 2 weeks is being generous). The job began on 3/17/2025. Job completed on 8/8/2025. The first of 3 project managers (PM) assigned to my contract was a consummate liar. He started lying from the get-go by telling me couldn’t start because permit hadn’t been approved. Not true. I went to the Pinellas Park permits office and the permit had been approved 2 weeks prior and reason didn’t yet have permit, was permit fee had not been paid. The first of many many lies from that PM. The second PM was as useless as the first but wasn’t caught in any lies. Started the job 3/10/2025 with subcontractor, Swish, doing the work. The PM did not manage the project. The subcontractor supervisor did not adequately supervise or check on the work of his employees. This added a great burden on me, for there were tasks that had to be done over, 2, 3, 4 and even 5 times. Examples are many.

Multiple failed timelines/rescheduling, extending the job past its deadline.

Poor workmanship

Not following the scope of work. Just wanted to get in and out as fast as possible.

Unprofessional representatives.

Again Communication and Respect to paying Clients. Our time is valuable too. For me to take off going to the office and then the guys don’t show up was upsetting.

Very disappointed that we had to pay ATI's paint contractor, Bogle Smart Build, 590 dollars out of pocket in order to get them to complete the painting of our flooded living room walls (north and east walls) when ATI had designated only the south living room wall for repainting, and to replace the bathroom sink which they removed in order to replace the cabinet and which was found with a broken stopper mechanism on our patio floor. (It is not known how the stopper was broken but the sink had to be replaced.)

Did a bad job on hooking up my hot water heater they hooked it up wrong and I had to call another company and pay 1500$ out of my pocket

They did an excellent job in a timely manner.

Will not recommend this company for any work. Lack of responses to any problems, hired contractor tried to leave the project after multiple months of not having the work completed with around 6 people coming to look at the project. Crews broke our drier then only replaced the top the drier with no sense of possible replacing the entire drier. Then when crews came to fix the drier they were watching YouTube video on how to fix the damaged piece. Then wires were left exposed on the drier. Lack of personal engagement due to project being small. People who did come were only at the house for 5-10 mins then left with minimal conversation or review of the work supposed to be done. Company would call my wife and I multiple times after multiple conversations advising the money was supposed to be coming from insurance (this went on for months.) Overall horrendous experience.

They had great response time, good communication, and involved us in the decision making.

The fast response communication and wonderful customer service.

We initially placed our trust in ATI, hoping they could help us recover from the devastating loss of our home due to Hurricane Helene. One of the main reasons we chose ATI was our original project manager, who was empathetic, understanding, and seemed genuinely committed to helping us navigate this challenging time.

Unfortunately, it became clear that their team was overwhelmed with too much work, and we were caught in the middle of what appeared to be internal turmoil. We were informed that our project manager had been removed from our project due to complaints we allegedly filed—something that was entirely untrue.

It took months to receive the quotes we were promised within two weeks. When we finally did receive them, they were incomplete, and despite assurances that revised quotes would be sent promptly, they never arrived. Additionally, the first phase of our demo ended up costing $3,000 more than the highest estimate outlined in the initial signed scope, with no explanation provided for the discrepancy.

We are left now to start over in our search for a contractor 3 months after the storm and still forced to live outside of our home with our 2 children.

I would only recommend for water mitigation. Nothing else has happened since the hurricanes. The insurance Company closed my case with a payout significantly smaller than what the repairs are projected to cost.

We are very pleased ATI

ATI was prompt, professional and provided excellent water mitigation services.

Excellent from start to finish

An inspector from ATI arrived on time, briefed me about what he would inspect and photograph. It was a through inspection.

The project is not complete. It hasn’t been started other than emergency hanging of Visqueen where the siding blew off. Please expedite the project with Brian

Quick, very professional

It was absolutely a horrible experience, and they still owe us $100.00 dollars. They ruined our house. They dropped cabinets and broke our tile floor.

Came 8/28/24 referred by AAA Ins., put 4 fans to dry the flooded closet and part of the garage. Came every day to check. After 3rd day, came picked up fans...checked and find the walls still humid....still picked up fans and left. The explanation given to me was nonsense from them as well as AAA. AND till today 9/13/ 24 I have no carpet back in the closet nor floor boards installed again. AAA as well as ATI SHOULD BE A LITTLE MORE EMPATHETIC in cases of elders.

It was a very busy time. I was very pleased with the work they did.

Good job. Quick and efficient and thorough. My name is Jean Wilson. My husband is deceased.