Sarah and everyone we worked with were fantastic! Very patient and helpful as we navigated this process with the insurance company.

They had 6 fans in my home. You know how loud the fans are, so there were 3 fans in my bedroom and, like, 3 in my hallway. And when it's time to sleep, I would unplug, like, maybe 2 fans in my room, because the fans are extremely loud, so I only unplugged the two fans at nighttime in order for me to get rest, and they always came first thing in the morning around 7 or 8 o'clock when I was just getting up. A time or two, he walked in here, and the two fans in the room were unplugged. He reported it to my insurance and said that I wasn't cooperative and recommended that they remove the fans, so they removed the fans while my material was still damp and wet, which I did not appreciate, and I communicated that with the insurance and with ATI. So I really honestly don't feel like I'm the one that they want to review from.

The job wasn’t completed. When mold was discovered ATI disappeared and I had to bring in another restoration firm to finish the job. The drying out of the water damage was excellent but not following through was disappointing.

Eric is great! Super professional and efficient. He kept me “in the loop” throughout the process and was very responsive to any and all questions.

Sarah was amazing to work with.

They are very professional and thorough.

I like the way they walk you through the process from beginning to end. They are very responsible and precise in delivering excellent service.

Communication from office staff regarding the process.

Despite some delays, our kitchen turned out beau

Fantastically bad at the execution. I would not trust this company to do any work for any reason. Living with the kitchen they signed off on, makes it clear that neither expertise nor human compassion factored into the work. The cabinets are sub par, and are not a one to one replacement to previous (damaged) boxes. A kitchen is a workroom. They have made everything harder to do there. We had to capitulate to several inadequacies to get a working kitchen after more than two years. Just this bare fact should be sufficient to have anyone avoid this company.

Exceptional workmanship, exceptional communication, and timely work completion!!!

Just remember, ATI doesn't work for you. They work for the insurance company, and they do not care about your claim.

They were really attentive, communicative, and I am satisfied with the work they've done overall.

The work was done well, except there was minimal communication with the guys doing the job because they didn't speak English, which made it a little difficult to communicate. Other than that, they did a pretty good job.

It took almost 2 years to complete my bathroom…

I was very pleased with the complete restoration done by ATI. I was treated respectfully and had constant contact with Sarah. They are a friendly company that took time with me to explain and finish the work. In the event I ever have need they will be my first call. Thank you all at ATI.

On time with equipment. Removed water damaged floors and focused on drying rooms

I have been very disappointed in both the quality of work, and the timeline. Trey Cochran the assigned project manager. After over year and half my project is still not completed, All of my alternative living expenses ALE money, was used up, during beginning 6 months. I was told my project would be done in approximately five weeks, in this timeline there were nine weeks passed with no one at my property and Nothing was done toward completing my property repairs, that was before 2024 hurricanes which delayed my project further I was informed by Trey, delay so ATI could help other people. I am now using Credit cards to pay for housing, as all ALE money is exhausted, Damage occurred 3/11/2024. I’m still not back in my home and I have no money remaining and I have to pay to rent places.

Too many forms to sign. My Mother taught me, “if I cannot say anything nice don’t say anything at all”. But ATI is persistent! Your guys talked about going to Lowe’s to get more supplies, but they ended up dealing with the situation with what they had. Photos! The window was not completely covered.

Actual work performed was fine. Project was held up for months with a project manager that didn’t follow up

Original start date of 1/15/25 with time frame of on or about 6 weeks for a job that could be done in 2 weeks (and the 2 weeks is being generous). The job began on 3/17/2025. Job completed on 8/8/2025. The first of 3 project managers (PM) assigned to my contract was a consummate liar. He started lying from the get-go by telling me couldn’t start because permit hadn’t been approved. Not true. I went to the Pinellas Park permits office and the permit had been approved 2 weeks prior and reason didn’t yet have permit, was permit fee had not been paid. The first of many many lies from that PM. The second PM was as useless as the first but wasn’t caught in any lies. Started the job 3/10/2025 with subcontractor, Swish, doing the work. The PM did not manage the project. The subcontractor supervisor did not adequately supervise or check on the work of his employees. This added a great burden on me, for there were tasks that had to be done over, 2, 3, 4 and even 5 times. Examples are many.

Multiple failed timelines/rescheduling, extending the job past its deadline.

Poor workmanship

Not following the scope of work. Just wanted to get in and out as fast as possible.

Unprofessional representatives.

Again Communication and Respect to paying Clients. Our time is valuable too. For me to take off going to the office and then the guys don’t show up was upsetting.

Very disappointed that we had to pay ATI's paint contractor, Bogle Smart Build, 590 dollars out of pocket in order to get them to complete the painting of our flooded living room walls (north and east walls) when ATI had designated only the south living room wall for repainting, and to replace the bathroom sink which they removed in order to replace the cabinet and which was found with a broken stopper mechanism on our patio floor. (It is not known how the stopper was broken but the sink had to be replaced.)

Did a bad job on hooking up my hot water heater they hooked it up wrong and I had to call another company and pay 1500$ out of my pocket