It's been a challenge.. They send people who are not able to do things.
So, they have to done over and over.
This is taking way too long.
My questions to the guy in charge are not answered.
The ONLY guy that was extremely qualified was Marco, the flooring guy. He did a superb job on the flooring in the 2 rooms.
We still have many cabinets to get installed, and a very long sink and vanity

The communication was not the greatest throughout the process.

The communication was not the greatest throughout the process.

I've always had a wonderful experience, but this time has been a horrible experience of delays. ATI Restoration did not follow through on the timeline.

Everyone from start to finish was professional, forthcoming and very thorough, and great people to work with.

I think they do a great job for us, and they're there when we need them, and they show up timely, and they complete the job, as expected.

I think they do a great job for us, and they're there when we need them, and they show up timely, and they complete the job, as expected.

the initial response was good but no demo was done so the damage spread further than it should’ve

fast, reliable service

We did not choose ATI, they were assigned. We knew nothing about water damage mitigation companies. This was difficult and stressful and did not know what to expect next. Basically, the communication was poor.

They are very responsive.

The work is beautiful when the project is completed.

They were timely and very efficient.

We were able to coordinate the work while we were out of our home on vacation to a week. It was great coming home to a new floor and everything back in place.

Worker were extremely polite and efficient with their work always on time

The workers were on time every day, very cordial, respectful and hard working. The job was completed in the quoted time, and the cleanup was excellent. There was no further need for cleaning, to pass testing inspection.

Jose and Kyle were professional. They know how to respond. They were professional and timely. They work well together.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

Right now, I am a little disillusioned because the project is still not done. They have not finished the project at this time. The project is taking too long to complete, so I would give them a four or five.

The company does a very poor job in updating its customers on any changes or any of what needs to be done. I think that ATI postpones projects unnecessarily. I don't think that they manage projects really well, simply because they came out and did a quote, and they highly underestimated the quote. I think that had they done it differently, for example, gone to the city, gotten the permit, had the city come out, and told them what needed to be done, and then generated a quote for the insurance company. I think that would have been the more effective way to go. Instead, what they did was they gave a quote to the insurance company, then came in, brought in the city to look at what needed to be done to get a building permit, and the city told them additional things that needed to be done. Just to give clarity to this delay, this project started back in February of 2026. It is not July. That is after the water mitigation, so on and so forth. So, I think that unnecessary delays and it doesn't seem that communication is at all infectious. This is after paying what it would cost for them to do the job as we agreed to. So, that is the answer. I wouldn't wish this on any homeowner.

We had a good experience with ATI. They are polite and professional. I only had to experience them for a couple days as no work was actually done. They came and taped off our affected areas and placed a dehumidifier, per the homeowners insurance instructions.

All crews did a great job, both in talking to us and the work they did

I like the way they came in and did the work, no lollygagging, and just took care of business

They're very prompt to come even on a weekend. They were professional and easy to work with.