I was told when I ordered the windows that they would qualify for a federal tax credit. When I contacted Champion later to get the details for filing for the credit that Champion windows did not qualify. I was clearly misled, whether intentionally or otherwise. Not a good look for Champion.

I regret my decision to engage Champion Windows & Doors for this project. The experience was characterized by repeated errors, excessive delays, and significant administrative shortcomings, resulting in considerable inconvenience and stress. I contracted Champion for the purchase and installation of seven windows and one exterior door, and the overall execution of this project fell well below reasonable professional standards.

At the time of purchase in October, I was advised that installation would be completed within six to eight weeks. However, I did not receive notification that the windows were ready until mid‑January.

After the installers removed my existing windows and began installation, it became apparent that the window sashes were incorrect and did not include the specified grid pattern. As a result, the sashes had to be reordered. During this visit, I requested an update regarding the door and was informed—only at that time—that the door had never been ordered, despite the fact that I had already been charged the full cost of the door, excluding installation.

It took an additional two months for the correct window sashes to arrive and be installed. The installation work itself was performed competently, and I have no complaints regarding the installers’ workmanship.

The door finally arrived in March; however, installation could not be completed because the door had been manufactured approximately 1.5 inches too tall and the door had to be returned to the manufacturer for adjustment. During this unsuccessful installation attempt, the existing trim was removed, the strike plates were taken out, and my screen door was removed and not initially returned, leaving me with a door that could not be locked. Champion returned the following day to install a temporary doorknob so that the door could be secured, and the screen door was also returned at that time. When I expressed concern and requested to cancel the door order due to this error and delay, I was informed that cancellation was not permitted.

As of April, I have been informed that the door cannot be adjusted and must be reordered entirely, further extending an already unreasonable timeline.
While I own an older home with additional windows that require replacement, I would not consider using Champion Windows & Doors again. Although the installers performed their duties adequately, the administrative, production, and project management failures were unacceptable. The company presents itself as a high‑quality, professional organization; however, my experience was entirely inconsistent with that representation.

The overall product, service, and customer experience did not justify the cost. I am extremely dissatisfied and would not recommend Champion Windows & Doors to others. Consumers who value reliability, accountability, and professional service would be well advised to seek alternatives.

Great team from initial consult through install.

Outdated sales tactics. Confirmed specific conditions that interior trim would be replaced then after contract was signed, and spoke to install manager he said it would not be. Spoke to rep for a little discount and was told no because the price was already discounted for windows. Only follow up was “will speak to sales and installation staff to make sure both are aligned”

The team we worked with was very professional and nice. They were quick! Once the materials arrived the room only took about 10 days to complete.

Quality of windows seems great!

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The siding is too expensive and the window were not done properly. Damaged product was also applied to my home.

Shorten the timeframe between taking the order and installing the product. Also, phone calls about maintenance issues went unanswered for months.

Overall horrible experience. So many reason. No I would say don’t order windows through Champion Windows.

I'm glad to have it over.

I have 3 windows that do not seal properly and the frame on 1 window is not welded properly. The front door does not stay closed unless locked. The installation was months ago and I am still waiting on some resolution

All satisfactory

We are still having issues with getting this job complete. Need to pay attention to small details

The only thing was that I had to clear everything before install. I'm elderly and have a medical condition that limits my abilities.
The whole process was seamless and the installers were very nice and quick . I like all people, salesman, install supervisor and installers Thanks

Excellent quality, personnel and service!

I've paid in full and still waiting on the correct sashes. 3 months and still wrong product in my windows. One dropped ball after the other..

The measuring people and installation crew were outstanding. Very very pleased.

Project took too long. Windows make a whistling sound with the wind. Absolutely no return on investment.

Scheduled to install windows me and my husband took off work and they never showed. Finally got ahold of them after calling for 3 hours to be told they weren’t coming. 5 days later they did show up. Never made it right like Riley the installation manager said he would. So ya. I NEVER would recommend to another person. The customer service and way we were treated was trash.

The installers arrived on time and were very professional. They had all 15 windows installed in about 4 hours . It was a pleasure to watch them work . They were a great team who really seem to enjoy working with each other. The quality of their work was outstanding

Great sales person and quality windows and patio door

I am currently disputing my credit card payment to this company because the work that was done is not what I was promised and was installed over wood rot, even though I told the installers not to do it if they weren’t going to replace the frame. I called Champion Customer Service at that time, but it was a Saturday and they told me they had no access to any of my account information.

Quality experience from start to finish

I felt like I was interacting with two different companies: the people at the 1-800 number were more friendly and agreeable to my questions than the humans here in Kansas City.