Miller & Smith’s homes and communities defied convention and inspired people to think beyond the common Colonial. Design-savvy homebuyers took notice and so did the judges at the building industry’s preeminent design competitions. Builder of the Year. Best in Show. The accolades poured in and by 2012 Miller & Smith had earned over 400 awards for design and construction excellence. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Miller & Smith relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Miller & Smith in Ashburn, VA; Stafford, VA; Manassas, VA; Frederick, MD; New Market, MD; Millville, DE; Alexandria, VA; Bristow, VA; Clarksburg, MD; Chantilly, VA; and 20 other cities in Virginia, Connecticut, West Virginia, Maryland, Pennsylvania, and 1 other state.
In this report, Miller & Smith has published a summary of the customer feedback they've received since they joined GuildQuality in November 2016. In that time, 942 out of 1,688 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2020.
Miller & Smith surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Miller & Smith customer, and if Miller & Smith completed work for you after November of 2016 but you haven't yet received a survey, please let us know.
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