Joyce Factory Direct, third generation family owned and operated, is a top remodeling and home improvement company. We have proudly been manufacturing and installing our own windows, sunrooms and other home products since 1955. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodeling (3020)
Window & door replacement (2934)
Deck building & maintenance (2269)
Sunrooms & patio enclosures (745)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Joyce Factory Direct - Cleveland relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Joyce Factory Direct - Cleveland in Parma, OH; Strongsville, OH; Cleveland, OH; Medina, OH; Elyria, OH; Berea, OH; Brunswick, OH; Akron, OH; North Ridgeville, OH; North Olmsted, OH; and 259 other cities in Ohio, Pennsylvania, Indiana and North Carolina.
In this report, Joyce Factory Direct - Cleveland has published a summary of the customer feedback they've received since they joined GuildQuality in February 2014. In that time, 1,766 out of 3,020 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2020.
If you are a Joyce Factory Direct - Cleveland customer, and if Joyce Factory Direct - Cleveland completed work for you after February of 2014 but you haven't yet received a survey, please let us know.
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