“After years in the Birmingham roofing industry, we realized there were common industry problems that no one was addressing. Even though most roofers could nail a shingle, too many customers were left frustrated, dissatisfied and sometimes even feeling taken advantage of. This was primarily due to lack of communication, inadequate cleanup, little attention to detail and inconsistent results from one crew to another More
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Genius Roof relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Genius Roof in Birmingham, AL; Hoover, AL; Helena, AL; Homewood, AL; Alabaster, AL; Birmigham, AL; Pinson, AL; Fultondale, AL; Columbiana, AL; and Mountain Brook, AL.
In this report, Genius Roof has published a summary of the customer feedback they've received since they joined GuildQuality in January 2019. In that time, 17 out of 34 customers (50%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
Genius Roof surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Genius Roof customer, and if Genius Roof completed work for you after January of 2019 but you haven't yet received a survey, please let us know.
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