Our mission is to be the most trusted disaster mitigation and restoration solutions partner in the industry. We are committed to providing our services with the highest level of professionalism, urgency, compassion, integrity, transparency and quality workmanship so as to exceed our customers and professional associates’ expectations at every turn. Our aim is to develop and maintain long-term professional relationships with our strategic partners and customers. We strive to add value not only by being a trusted partner but also by becoming an extension of the services the insurance industry chooses to provide their clients.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage & mold remediation (78)
Fire damage restoration (5)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, DCS relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of DCS in Provo, UT; Orem, UT; Springville, UT; Salt Lake City, UT; Lehi, UT; Sandy, UT; Spanish Fork, UT; Draper, UT; South Jordan, UT; Heber City, UT; and 40 other cities in Utah, District of Columbia, California and Arizona.
In this report, DCS has published a summary of the customer feedback they've received since they joined GuildQuality in November 2015. In that time, 33 out of 115 customers (29%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2019.
DCS surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a DCS customer, and if DCS completed work for you after November of 2015 but you haven't yet received a survey, please let us know.
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