Wellington Home Improvements
3938 Meadowbrook Rd.St. Louis Park, MN 55426(952) 933-6300

Wellington Home Improvements is dedicated to providing a full-range of quality products and services with outstanding customer service. Our experts will help you with your next Window, Roofing, Siding or Gutter replacement project. All of the products Wellington offers are focused on energy efficiency and quality - choose from our exclusive line of Energy Star rated vinyl replacement Wellington Windows and Wellington Patio Doors, Provia entry and storm doors, GAF roofing systems, seamless gutters, soffit, fascia and a variety of siding products. Let the experts at Wellington Home Improvements take care of all of your home improvement needs!


Customer Feedback Summary

Of 1,807 customers surveyed, 1,160 responded (64%)
Likely to Recommend
89%
Professional & Organized
90%
Value
93%
Quality Of Workmanship
94%
Crew Respectful Of Property
95%
Installation Crew
94%
Clean & Safe
97%
Work Done Right
88%
Preperation Instructions Adequate
95%
Problem Resolution
85%
Quality Of Materials
95%
Sales Knowledge
93%
Schedule
90%
Communication
85%

Map of Recent Work

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Reviews & Comments

177 Reviews
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  • review
    L.A.R.
    Gurnee, IL
    Nov 03, 2014
    Wellington Home Improvements

    Quality of workmanship is not the same as 5 yrs. ago! I felt that the installation crew were rushing! The only way I would use them again; depends on the response time and corrective action that will be(I hope) taken.

    Did you find this helpful? Yes
  • review
    Larry K.
    Eagan, MN
    Nov 03, 2014
    Wellington Home Improvements

    Wellington Home Improvements were recommended to me by my oldest son. I was not happy about the fact it took them forever to get back with me on anything but I did recieve six percent off of my total purchase for paying in cash. I have held up mu part of the deal but Wellington Home Improvements has not held up theirs.

    Did you find this helpful? Yes
  • review
    Ann E.
    Eden Prairie, MN
    Oct 30, 2014
    Wellington Home Improvements

    I was initially concerned by some of the negative reviews but the experience was most satisfactory. The cost was less than competitors and the quality comparable.

    Did you find this helpful? Yes
  • review
    Felicia Z.
    Greenfield, WI
    Oct 28, 2014
    Wellington Home Improvements

    This order was placed in March. I kept calling, wondering why no one came to do the job for me. The man who was out here originally was let go, which I was not informed of. My daughter and grandson called them, and they sent George out to re-measure everything. Originally, the job was $500. Then, it went up to $800 and ended up at about $1300. It was inconsistent, but I had already paid my down payment, so I went with the job. It was stalled for a while, and when they sent someone out, the two installers told us that they weren't gutter installers. There was one issue where it wouldn't have gotten taken care of unless I had threatened them. They don't communicate among themselves or their customers properly.

    Did you find this helpful? Yes
  • review
    Dick B.
    Spring Lake Park, MN
    Oct 03, 2014
    Wellington Home Improvements

    Wellington Home Improvements did a great job on my project. Their staff was very professional. The quality of the windows was what I expected it to be. There were a couple of issues, but they were addressed right away. Everything was well done overall.

    Did you find this helpful? Yes
  • review
    E.A.K.
    Long Lake, MN
    Sep 25, 2014
    Wellington Home Improvements

    I am a repeat customer and I have always been satisfied with the products and work provided by Wellington Home Improvements. I would recommend them to others.

    Did you find this helpful? Yes
  • review
    Karen L.
    Milwaukee, WI
    Sep 24, 2014
    Wellington Home Improvements

    Wellington did everything that they promised they would do. Everything was on time and done correctly. You could tell that the work was professionally done.

    Did you find this helpful? Yes
  • comment
    Current Referrals
    Mequon, WI
    Sep 23, 2014

    If I meet any interested party, I will be sure to refer them to Wellington Home Improvements.

    Did you find this helpful? Yes
  • review
    Richard L.
    Evanston, IL
    Sep 19, 2014
    Wellington Home Improvements

    This is my 3rd experience with Wellington going back @ 20 years. First a kitchen window, then 8 awning windows and now 9 double hung. Love their windows! Look, quality and professionalism.

    Did you find this helpful? Yes
  • review
    Richard K.
    Cottage Grove, MN
    Sep 17, 2014
    Wellington Home Improvements

    I purchased new windows from Wellington because I was very impressed by the Patio door you installed after a hail storm totaled my old one. The quality and service was the very best which is why I am a return customer.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Plymouth, MN
    Sep 15, 2014

    The project was completed in a timely manner and the door looks great.

    Did you find this helpful? Yes
  • comment
    Remodeling Concerns
    Arlington Hts, IL
    Sep 02, 2014

    They were very cooperative and addressed any concerns I had. They got straight to the point and the cost was fair.

    Did you find this helpful? Yes
  • review
    Kevin H.
    Brooklyn Park, MN
    Aug 21, 2014
    Wellington Home Improvements

    All members of Wellington's staff seamed to care about me, the customer, and how they represented Wellington. They were courteous, helpful, friendly, answered all my questions, took the time needed to explain things and addressed my concerns. The sales and management staff were very willing to help design and produce windows that were a different shape and size then the ones being replaced. The installers seamed to enjoy the added challenge of resizing the openings for the new windows.

    Did you find this helpful? Yes
  • review
    W.A.S.
    Roseville, MN
    Aug 18, 2014
    Wellington Home Improvements

    We are very dissatisfied with Wellington Home Improvements. They need to become more professional and focus on the customer. Wellington Home Improvements lacks commitment and honesty.

    Did you find this helpful? Yes
  • review
    P.A.M.
    Eden Prairie, MN
    Aug 14, 2014
    Wellington Home Improvements

    This is the third time I've had Wellington come out to fix windows and/or doors. We've been very pleased with the product, workmanship, and the service we get from Wellington.

    Did you find this helpful? Yes
  • review
    Barb B.
    Waukesha, WI
    Aug 11, 2014
    Wellington Home Improvements

    There is the good and the bad. The quality is great, and on the downside the communication was not there and you have to stay on top of them to schedule anything. Customers need to be kept up to date.

    Did you find this helpful? Yes
  • review
    N.A.J.
    Plymouth, MN
    Aug 08, 2014
    Wellington Home Improvements

    Overall we are very happy with our new windows. They had everything replaced within 3 days. The men doing the install are very friendly and efficent in their work. The only downside we have is the lack of communication. I had to call or email in order to hear fro anyone. Communitcation between departments/employees isn't the greatest as well.

    Did you find this helpful? Yes
  • review
    D.A.N.
    Rogers, MN
    Aug 06, 2014
    Wellington Home Improvements

    Buyer beware!!! Be cautious of paying full amounts at the time of order. You need to initiate communication on project status and timing. Their installation crews lack professionalism and lack quality craftsmanship. You can expect post installations issues to arrive, and the company's unwillingness to remedy the product service related issues that arise during the process. The company scheduling and project departments were very disorganized, and lacked knowledge on my order's status and installation time.

    Did you find this helpful? Yes
  • review
    S.A.M.
    Skokie, IL
    Aug 06, 2014
    Wellington Home Improvements

    We made a very good choice in our condominium by voting in Wellington Home Improvements to provide service. We examined several companies and they exceeded our needs. They have been wonderful, creative, and fixed problems the builders left behind. They are a good company for anyone in our situation with a condominium. They use up to date products and follow up diligently.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Watertown, WI
    Aug 01, 2014

    The product that I have is beautiful and functional. I am very happy with how it looks and performs.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Best of Houzz 2014-Customer Satisfaction
  • Better Business Bureau
  • ENERGY STAR
  • +3 More
  • EPA Lead-Safe Certified Firm
  • GAF Certified Weather Stopper Roofing Contractor
  • Houzz
  • NARI Milwaukee Chapter
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Windows & doors (1,798)
  • Siding (1,048)
  • Gutters (1,040)
  • Roof (1,037)
  • Entry doors (10)
  • Townhouse (1)

Recent Activity

  • 11/22/14 Wellington Home Improvements received feedback from a customer in Waukesha, WI.
  • 11/21/14 Wellington Home Improvements received feedback from a customer in Minneapolis, MN.
  • 11/10/14 Wellington Home Improvements received feedback from a customer in Andover, MN.
  • 11/04/14 Wellington Home Improvements received feedback from a customer in New Berlin, WI.
  • 11/04/14 Wellington Home Improvements received feedback from a customer in APPLE VALLEY, MN.

More about Wellington Home Improvements

As a GuildQuality Guildmember, Wellington Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Wellington Home Improvements in Minneapolis, MN; Milwaukee, WI; Bloomington, MN; Eden Prairie, MN; Saint Paul, MN; Waukesha, WI; Burnsville, MN; Plymouth, MN; Eagan, MN; Maple Grove, MN; and 283 other cities in Minnesota, Illinois, Wisconsin and Ohio..

In this report, Wellington Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 1,160 out of 1,807 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.

Wellington Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Wellington Home Improvements customer, and if Wellington Home Improvements completed work for you after March of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Wellington Home Improvements since March of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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