Wellington Home Improvements is dedicated to providing a full-range of quality products and services with outstanding customer service. Our experts will help you with your next Window, Roofing, Siding or Gutter replacement project. All of the products Wellington offers are focused on energy efficiency and quality - choose from our exclusive line of Energy Star rated vinyl replacement Wellington Windows and Wellington Patio Doors, Provia entry and storm doors, GAF roofing systems, seamless gutters, soffit, fascia and a variety of siding products. Let the experts at Wellington Home Improvements take care of all of your home improvement needs!
May 8th, 2015, Wellington came to install 4 windows. 3 were done and my large bedroom window was boarded up because the window didn't fit. One screen had a hole and the installer said the next guy would fix it. I waited to hear from someone on Monday as promised and no one called me. On Wednesday I called to ask when the last one was planned for installation as my bedroom was boarded up. There was no planned installation of the missing window and they hadn't even told production the window was needed. I had to insist on getting it done within a week and they acted like they were doing me a favor. When the missing window was put in, there was no screen on their truck again so they took the screen frame and said it could be dropped off with the screen repaired. Then I opened the large main floor picture window and saw that a 4x1 inch chunk of the "wood" covering the plastic was coming off. I looked at the window from outside and saw that the first installer left caulk in foam insulation around the white outside of the main floor window. I called and asked to have someone fix that when they dropped off my screen.When I called and emailed with the problems, Tammy would not put me through to any manager or solve my problem and Troy did not help when I asked. I sent an email with pictures and questions and after enough of my phone calls someone scheduled repairs. The repairman was given the wrong information and time so it took until July 31st to get a screen and have answers and a nice repair to the messy outside work.I should not have had to beg to get my paid job completed. I would have been happy from the start if Troy had read my email and called with an apology followed up by a repair date that would take care of all issues. I have never had an experience like this in my lifetime.
I was concerned about the quality of the windows. The salesperson showed me the difference between their windows and the competitors windows. I liked the quality of windows that Wellington Home Improvements have better. I also liked the price.
I was most satisfied with Wellington Home Improvements because of the installers. They did a great job. They tried to minimize the amount of debris from the work which was very nice. They worked together very well during the whole project.
I am thinking of residing the house but not for another year.
The workmen at Wellington Home Improvements were very professional and did a wonderful job.
The workmanship and quality of the merchandise was great.
Installers were friendly and courteous and followed through with the things we discussed
Roofing. Next two years
Wellington Home Improvements came out to do work for us three different times and we were very pleased with them each time! The service we have received from them has been very good. We really like our salesman Troy. Troy actually just called us yesterday to see if we were happy. We were very satisfied with the experience we had with Wellington.
I had concerns about the style of window needed. They very clearly told me my options and explained the pros and cons of each option.
I was most satisfied with all of the communication leading up to the install.
My next project might be new siding but not for many years.
Wellington Home Improvements was very courteous and on time. If there was ever a problem they took care of it immediately. I would recommend them to anyone.
After I waited a month without hearing from wellington with an installation date I called my salesman. He seemed somewhat "put out' that I called him and suggested that I call Wellington scheduling. I asked him to do it. he said he would. I finally called scheduling and they were very cordial and set up a date for my installation. The installers were somewhat uncertain as to what the job included. As a result they had to go back to the shop to get addl material. Overall I'm OK with the gutters but not pleased with the ends on the downspouts or missing an end cap on one of the shout gutters. This review sounds rather harsh I'll admit BUYT I was expecting the same kind of service and attention I had received when I had a Wellington sliding glass door installed. That entire process , including measuring, matching trim and installation went perfectly. That's why I went back to Wellington for the gutters. My first experience with wellington set a high bar to measure up to. That's probably the main reason I was dissappointed with the second.
Quality windows that you can customize.
Their workmanship is poor at best and they will not call me back to fix all my issue with their installation. I'm going to go to better business bureau for help. I'm so disappointed with the whole installation. The caulking is disgusting and the door is bowed by a 1/2 " and is not plumb and that is just to name a few of the problems.
The installation crew is excellent.
They addressed my concerns and took care of things.
Worst customer service ever! Poor craftsmanship when installing windows, did a bad cut on one window and just slapped a bunch of caulk over it (more or less tried to hide it), re-installed blinds incorrectly, constantly left doors open -- even while they took their lunch break.
Our "slider" windows are constructed in such a way that the screens simply slide open when the window is unlocked, allowing easy access to our home. We are totally dissatisfied with the security level of the windows and disappointed that this "feature" was not pointed out to us before ordering the sliders.
As a GuildQuality Guildmember, Wellington Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Wellington Home Improvements in Minneapolis, MN; Milwaukee, WI; Bloomington, MN; Eden Prairie, MN; Waukesha, WI; Saint Paul, MN; Plymouth, MN; Eagan, MN; Burnsville, MN; Edina, MN; and 309 other cities in Minnesota, Wisconsin, Illinois and Ohio.
In this report, Wellington Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 1,356 out of 2,141 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2015.
Wellington Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Wellington Home Improvements customer, and if Wellington Home Improvements completed work for you after March of 2012 but you haven't yet received a survey, please let us know.