Wellington Home Improvements
3938 Meadowbrook Rd.St. Louis Park, MN 55426(952) 933-6300

Wellington Home Improvements is dedicated to providing a full-range of quality products and services with outstanding customer service. Our experts will help you with your next Window, Roofing, Siding or Gutter replacement project. All of the products Wellington offers are focused on energy efficiency and quality - choose from our exclusive line of Energy Star rated vinyl replacement Wellington Windows and Wellington Patio Doors, Provia entry and storm doors, GAF roofing systems, seamless gutters, soffit, fascia and a variety of siding products. Let the experts at Wellington Home Improvements take care of all of your home improvement needs!


Customer Feedback Summary

Of 1,732 customers surveyed, 1,116 responded (64%)
Likely to Recommend
90%
Professional & Organized
91%
Value
93%
Quality Of Workmanship
94%
Crew Respectful Of Property
95%
Installation Crew
95%
Clean & Safe
97%
Work Done Right
88%
Preperation Instructions Adequate
95%
Problem Resolution
86%
Quality Of Materials
95%
Sales Knowledge
93%
Schedule
91%
Communication
86%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

169 Reviews
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  • review
    Richard K.
    Cottage Grove, MN
    Sep 17, 2014
    Wellington Home Improvements

    I purchased new windows from Wellington because I was very impressed by the Patio door you installed after a hail storm totaled my old one. The quality and service was the very best which is why I am a return customer.

  • comment
    Area Of Satisfaction
    Plymouth, MN
    Sep 15, 2014

    The project was completed in a timely manner and the door looks great.

  • comment
    Remodeling Concerns
    Arlington Hts, IL
    Sep 02, 2014

    They were very cooperative and addressed any concerns I had. They got straight to the point and the cost was fair.

  • review
    Kevin H.
    Brooklyn Park, MN
    Aug 21, 2014
    Wellington Home Improvements

    All members of Wellington's staff seamed to care about me, the customer, and how they represented Wellington. They were courteous, helpful, friendly, answered all my questions, took the time needed to explain things and addressed my concerns. The sales and management staff were very willing to help design and produce windows that were a different shape and size then the ones being replaced. The installers seamed to enjoy the added challenge of resizing the openings for the new windows.

  • review
    W.A.S.
    Roseville, MN
    Aug 18, 2014
    Wellington Home Improvements

    We are very dissatisfied with Wellington Home Improvements. They need to become more professional and focus on the customer. Wellington Home Improvements lacks commitment and honesty.

  • review
    P.A.M.
    Eden Prairie, MN
    Aug 14, 2014
    Wellington Home Improvements

    This is the third time I've had Wellington come out to fix windows and/or doors. We've been very pleased with the product, workmanship, and the service we get from Wellington.

  • review
    Barb B.
    Waukesha, WI
    Aug 11, 2014
    Wellington Home Improvements

    There is the good and the bad. The quality is great, and on the downside the communication was not there and you have to stay on top of them to schedule anything. Customers need to be kept up to date.

  • review
    N.A.J.
    Plymouth, MN
    Aug 08, 2014
    Wellington Home Improvements

    Overall we are very happy with our new windows. They had everything replaced within 3 days. The men doing the install are very friendly and efficent in their work. The only downside we have is the lack of communication. I had to call or email in order to hear fro anyone. Communitcation between departments/employees isn't the greatest as well.

  • review
    D.A.N.
    Rogers, MN
    Aug 06, 2014
    Wellington Home Improvements

    Buyer beware!!! Be cautious of paying full amounts at the time of order. You need to initiate communication on project status and timing. Their installation crews lack professionalism and lack quality craftsmanship. You can expect post installations issues to arrive, and the company's unwillingness to remedy the product service related issues that arise during the process. The company scheduling and project departments were very disorganized, and lacked knowledge on my order's status and installation time.

  • review
    S.A.M.
    Skokie, IL
    Aug 06, 2014
    Wellington Home Improvements

    We made a very good choice in our condominium by voting in Wellington Home Improvements to provide service. We examined several companies and they exceeded our needs. They have been wonderful, creative, and fixed problems the builders left behind. They are a good company for anyone in our situation with a condominium. They use up to date products and follow up diligently.

  • comment
    Area Of Satisfaction
    Watertown, WI
    Aug 01, 2014

    The product that I have is beautiful and functional. I am very happy with how it looks and performs.

  • comment
    Area Of Satisfaction
    Muskego, WI
    Jul 19, 2014

    I had bought some bow windows from Wellington Home Improvements the year before last. They performed very well, so I bought them again.

  • comment
    Additional Comment
    Milwaukee, WI
    Jul 14, 2014

    I am very pleased with the window. I think that Wellington has a very good product and would certainly use them again. We are considering some windows next year and I will definitely use Wellington.

  • comment
    Area Of Satisfaction
    Minneapolis, MN
    Jul 08, 2014

    I was most satisfied with the quality of their workers. They were good people, they meant business. I felt comfortable leaving them in my home and in their ability to do the job.

  • review
    B.A.L.
    Glenview, IL
    Jul 07, 2014
    Wellington Home Improvements

    Wellington Home Improvements always live up to my expectations, and I would recommend them to my best friend. I will be contacting them for future projects.

    Response From
    Wellington Home Improvements
    Jul 07, 2014

    Thank you so much for the wonderful review! We are so appreciative of the referrals and your wanting to business with us in the future!

  • review
    Jean H.
    West Allis, WI
    Jul 01, 2014
    Wellington Home Improvements

    Everytime I call them I am charged for a service call. I didn't know I had to pay it, and it is now up to $85 just for repair calls.

  • comment
    Area Of Satisfaction
    Minnetonka, MN
    Jun 30, 2014

    I was satisfied with everything. Everything was well done and I am very happy with my windows.

  • comment
    Area For Improvement
    Waukesha, WI
    Jun 28, 2014

    I thought that the staff far exceeded my expectations.

  • review
    Craig B.
    Circle Pines, MN
    Jun 28, 2014
    Wellington Home Improvements

    You won't always get what you pay for, but you will pay for what you get. Countless companies offer cheaper windows. Wellington's vastly superior product and service are well worth any up-front price difference. If you are shopping price, you will pay for cheaper windows for a long time after you write the final check. I expect my job to look good and be trouble-free for many years and I have a lifetime, transferable warranty.

  • comment
    Additional Comment
    Woodridge, IL
    Jun 20, 2014

    I sent a thank you note to Rob and to someone at the home office, who apparently is the top dog, telling them how happy I was. Four or five years ago they did my windows, which is why I chose to use them again for this project.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Best of Houzz 2014-Customer Satisfaction
  • Better Business Bureau
  • ENERGY STAR
  • +3 More
  • EPA Lead-Safe Certified Firm
  • GAF Certified Weather Stopper Roofing Contractor
  • Houzz
  • NARI Milwaukee Chapter
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Windows & doors (1,723)
  • Siding (973)
  • Gutters (965)
  • Roof (962)
  • Entry doors (10)
  • Townhouse (1)

Recent Activity

  • 9/17/14 Wellington Home Improvements received feedback from a customer in Cottage Grove, MN.
  • 9/15/14 Wellington Home Improvements received feedback from a customer in Des Plaines, IL.
  • 9/15/14 Wellington Home Improvements received feedback from a customer in Plymouth, MN.
  • 9/13/14 Wellington Home Improvements received feedback from a customer in Brooklyn Park, MN.
  • 9/13/14 Wellington Home Improvements received feedback from a customer in Edina, MN.

More about Wellington Home Improvements

As a GuildQuality Guildmember, Wellington Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Wellington Home Improvements in Minneapolis, MN; Milwaukee, WI; Bloomington, MN; Saint Paul, MN; Eden Prairie, MN; Waukesha, WI; Burnsville, MN; Plymouth, MN; Eagan, MN; Edina, MN; and 277 other cities in Minnesota, Illinois, Wisconsin and Ohio..

In this report, Wellington Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 1,116 out of 1,732 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.

Wellington Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Wellington Home Improvements customer, and if Wellington Home Improvements completed work for you after March of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Wellington Home Improvements since March of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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