Wellington Home Improvements is dedicated to providing a full-range of quality products and services with outstanding customer service. Our experts will help you with your next Window, Roofing, Siding or Gutter replacement project. All of the products Wellington offers are focused on energy efficiency and quality - choose from our exclusive line of Energy Star rated vinyl replacement Wellington Windows and Wellington Patio Doors, Provia entry and storm doors, GAF roofing systems, seamless gutters, soffit, fascia and a variety of siding products. Let the experts at Wellington Home Improvements take care of all of your home improvement needs!
All members of Wellington's staff seamed to care about me, the customer, and how they represented Wellington. They were courteous, helpful, friendly, answered all my questions, took the time needed to explain things and addressed my concerns. The sales and management staff were very willing to help design and produce windows that were a different shape and size then the ones being replaced. The installers seamed to enjoy the added challenge of resizing the openings for the new windows.
We are very dissatisfied with Wellington Home Improvements. They need to become more professional and focus on the customer. Wellington Home Improvements lacks commitment and honesty.
This is the third time I've had Wellington come out to fix windows and/or doors. We've been very pleased with the product, workmanship, and the service we get from Wellington.
There is the good and the bad. The quality is great, and on the downside the communication was not there and you have to stay on top of them to schedule anything. Customers need to be kept up to date.
Overall we are very happy with our new windows. They had everything replaced within 3 days. The men doing the install are very friendly and efficent in their work. The only downside we have is the lack of communication. I had to call or email in order to hear fro anyone. Communitcation between departments/employees isn't the greatest as well.
Buyer beware!!! Be cautious of paying full amounts at the time of order. You need to initiate communication on project status and timing. Their installation crews lack professionalism and lack quality craftsmanship. You can expect post installations issues to arrive, and the company's unwillingness to remedy the product service related issues that arise during the process. The company scheduling and project departments were very disorganized, and lacked knowledge on my order's status and installation time.
We made a very good choice in our condominium by voting in Wellington Home Improvements to provide service. We examined several companies and they exceeded our needs. They have been wonderful, creative, and fixed problems the builders left behind. They are a good company for anyone in our situation with a condominium. They use up to date products and follow up diligently.
The product that I have is beautiful and functional. I am very happy with how it looks and performs.
I had bought some bow windows from Wellington Home Improvements the year before last. They performed very well, so I bought them again.
I am very pleased with the window. I think that Wellington has a very good product and would certainly use them again. We are considering some windows next year and I will definitely use Wellington.
I was most satisfied with the quality of their workers. They were good people, they meant business. I felt comfortable leaving them in my home and in their ability to do the job.
Wellington Home Improvements always live up to my expectations, and I would recommend them to my best friend. I will be contacting them for future projects.
Thank you so much for the wonderful review! We are so appreciative of the referrals and your wanting to business with us in the future!
Everytime I call them I am charged for a service call. I didn't know I had to pay it, and it is now up to $85 just for repair calls.
I was satisfied with everything. Everything was well done and I am very happy with my windows.
I thought that the staff far exceeded my expectations.
You won't always get what you pay for, but you will pay for what you get. Countless companies offer cheaper windows. Wellington's vastly superior product and service are well worth any up-front price difference. If you are shopping price, you will pay for cheaper windows for a long time after you write the final check. I expect my job to look good and be trouble-free for many years and I have a lifetime, transferable warranty.
I sent a thank you note to Rob and to someone at the home office, who apparently is the top dog, telling them how happy I was. Four or five years ago they did my windows, which is why I chose to use them again for this project.
We were extremely pleased with Wellington Home Improvements from beginning to end. I wish all vendors and companies worked as well as they do. There were no surprises.
I was very happy with the salesperson. He was extremely thorough. I was also very happy at how well they matched our unusual woodwork. I was pleased with how quickly the job was done. I feel that they went above an beyond by way of repairing siding holes when working around the window that they did not have to. The only issue was a couple of dirty windows, but the crew came right back when I notified them and they washed them all which I did not expect.
The quality of the new windows was good and they did some repair work on of my old windows for me.
As a GuildQuality Guildmember, Wellington Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Wellington Home Improvements in Minneapolis, MN; Milwaukee, WI; Bloomington, MN; Eden Prairie, MN; Saint Paul, MN; Waukesha, WI; Burnsville, MN; Plymouth, MN; Eagan, MN; Maple Grove, MN; and 275 other cities in Minnesota, Illinois and Wisconsin..
In this report, Wellington Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 1,107 out of 1,706 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.
Wellington Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Wellington Home Improvements customer, and if Wellington Home Improvements completed work for you after March of 2012 but you haven't yet received a survey, please let us know.