Wellington Home Improvements is dedicated to providing a full-range of quality products and services with outstanding customer service. Our experts will help you with your next Window, Roofing, Siding or Gutter replacement project. All of the products Wellington offers are focused on energy efficiency and quality - choose from our exclusive line of Energy Star rated vinyl replacement Wellington Windows and Wellington Patio Doors, Provia entry and storm doors, GAF roofing systems, seamless gutters, soffit, fascia and a variety of siding products. Let the experts at Wellington Home Improvements take care of all of your home improvement needs!
Wellington Home Improvements was very courteous and on time. If there was ever a problem they took care of it immediately. I would recommend them to anyone.
After I waited a month without hearing from wellington with an installation date I called my salesman. He seemed somewhat "put out' that I called him and suggested that I call Wellington scheduling. I asked him to do it. he said he would. I finally called scheduling and they were very cordial and set up a date for my installation. The installers were somewhat uncertain as to what the job included. As a result they had to go back to the shop to get addl material. Overall I'm OK with the gutters but not pleased with the ends on the downspouts or missing an end cap on one of the shout gutters. This review sounds rather harsh I'll admit BUYT I was expecting the same kind of service and attention I had received when I had a Wellington sliding glass door installed. That entire process , including measuring, matching trim and installation went perfectly. That's why I went back to Wellington for the gutters. My first experience with wellington set a high bar to measure up to. That's probably the main reason I was dissappointed with the second.
Quality windows that you can customize.
Their workmanship is poor at best and they will not call me back to fix all my issue with their installation. I'm going to go to better business bureau for help. I'm so disappointed with the whole installation. The caulking is disgusting and the door is bowed by a 1/2 " and is not plumb and that is just to name a few of the problems.
The installation crew is excellent.
They addressed my concerns and took care of things.
Worst customer service ever! Poor craftsmanship when installing windows, did a bad cut on one window and just slapped a bunch of caulk over it (more or less tried to hide it), re-installed blinds incorrectly, constantly left doors open -- even while they took their lunch break.
Our "slider" windows are constructed in such a way that the screens simply slide open when the window is unlocked, allowing easy access to our home. We are totally dissatisfied with the security level of the windows and disappointed that this "feature" was not pointed out to us before ordering the sliders.
I did not have a good experience with Wellington. I believe that their customer service is poor and would not recommend them to anyone else.
I WAS VERY IMPRESSED WITH THE QUALITY OF THE PRODUCT AND THE PROFESSIONALISM OF THE CREW.
The installation crew was especially careful during the part of the process that occurred during some rain showers. They cleaned up after themselves, but also prevented mess tracked in and out during the rain. Arron and Chris also explained process, care and potential maintenance. The new window/door exceeds my expectations for a replacement unit!
My first interaction with Troy was mostly positive. He gave a very good demo of the windows. When getting the right match for our woodwork he argued with me about the color match. I finally agreed to use the color he recommended and found out it didn't match. I talked to him again before the windows were installed and he said it was being taken care of. When the windows were installed the woodwork was not a match. I was frustrated and the installation crew was so good that we had them install the window as they were. The match was "close enough" so I didn't raise a complaint. We had two additional windows installed this spring and he did match the woodwork this time, and he instillation crew was again, excellent. I had a question about the cost and was under the understanding that these two windows would be included in the discount that we received with the 1st group of windows that were installed in Oct. of 2014. WE were told by Troy that if we ordered more windows within the year they would be included in the original discount. That didn't happen and we were told that because of the size(which were smaller than the original windows) there was a higher cost. Overall, I would not recommend people to use the windows if they have to work with Troy. WE are satisfied with how the windows work and the insulation value that was promised and did provide. The instillation crew was excellent and the windows are great. Tory also promised a $100 gift card to the people that referred me to wellington and he never delivered on this promise.
I couldn't be happier with the product and the professional attitude of everyone involved.
Both my wife and I were pleased with the salesman's explanations and the installation of a variety of windows including a rather large bay window. The windows and installation were top notch. A small issue arose but Wellington took quick action. Overall we would say we got what we wanted.
We've had Wellington install windows and patio doors prior to this. We were very satisfied with those. But this time it was lacking.
I have been a repeat customer of Wellington Home Improvements. They continue to meet or exceed my expectations for quality, value and service.
Wellington Home Improvements backs up their products with their warranty. We just needed to have more insulation put into previous windows they had installed, and they did that without a problem.
The installers went out of their way to make sure I was satisfied with the end result.
Jeanne said that she was very happy with the crew and how professional and respectful they were. She said it was cold and wet and not the easiest process, but that the crew was fantastic and they did a beautiful job. very happy with crew/cold wet process
The basement windows they installed were exactly what I needed and wanted. The old windows were in bad shape and let in cold air and were not at all secure.
As a GuildQuality Guildmember, Wellington Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Wellington Home Improvements in Minneapolis, MN; Milwaukee, WI; Bloomington, MN; Eden Prairie, MN; Waukesha, WI; Saint Paul, MN; Plymouth, MN; Eagan, MN; Burnsville, MN; Edina, MN; and 309 other cities in Minnesota, Wisconsin, Illinois and Ohio.
In this report, Wellington Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in March 2012. In that time, 1,348 out of 2,141 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.
Wellington Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Wellington Home Improvements customer, and if Wellington Home Improvements completed work for you after March of 2012 but you haven't yet received a survey, please let us know.