The home is very nice and does meet expectations. However, Parkwood is not the "custom" builder it makes itself out to be. When asked to do anything out of the ordinary, the usual answer was "no," and after some fighting, it woud change to "for a steep price." The constant fighting to get our HOME the way we wanted it was very tiring and deflating. It's unfortunate that Parkwood is not willing or cannot budget for the accomidations they claim to make, as the slight changes are what would make each of thier homes wonderful and so very special to the owners. That promise is why we initially went to Parkwood.
We're glad to hear that you're happy with your home, but sorry that you were disappointed with parts of the process. We do try our best to not only build beautiful, high-quality homes, but also to make the process as enjoyable as possible. We have been successful in making the vast majority of our homeowners loyal fans over the past few years, but acknowledge that we aren't perfect and try our best to rectify problems when they do arise. In this case, there were some misunderstandings, and we believed that we had worked with you to resolve your concerns, but apparently haven't completely done so. We'll be contacting you shortly to follow up. We greatly value your business, appreciate your feedback, and will use it as an opportunity to improve.