Great quality windows
Windows and doors took 4 months longer than expected.
My doors took almost a year to complete because the first person who was cent out to measure didn't get the measurement right. The doors were brought to my house in October of 2023 didn't fit so I finally got the doors installed in February of 2024.
After the sell, it sounds like our sales contact left and we struggled to get information on what we needed to submit to our HOA since we have never been in that process before. The second contact we got apparently left too, and we could not get a response on email or phone for months and nobody ever reached out to us to update us with a new sales person.
Kyle was very thorough at our initial home visit. I never felt pushed as we worked through the window options. Very informative.
Office staff was very helpful when changing install date from a poor weather day to a better forecast.
Mario and instal team were efficient, polite, and very detailed. Corrected the couple minor things I found with courtesy. I will request them for our next phase.
Based on experience I would not recommend Champion to anyone.
We had several issues with our purchase before getting things resolved. Incredibly difficult to reach anyone to get questions answered.
It was a stressful and frustrating process. I felt ignored and abandoned. I wouldn’t want friends or family to experience what I experienced.
They did an excellent job, fast, clean, and courteous.
overall very happy with the finished sunroom.
We are pleased with our windows so far. Installation went well, great crew.
They forgot the doggy dog for our sliding glass door, and the screens for some windows. Installers were great, but still haven’t heard back from the main company about it.
I am currently unsure if I would recommend Champion windows. This will depend on how quickly our windows are properly cleaned.
Great product. Terrible customer service and communication.
I have referred Champion/Justin and will continue in the future.
Sales presentation was all done with handwritten notes as if it was made up as they went along. The window order turned out wrong. It has taken months to get the project completed. Still not complete. We experienced even worse with the first home we had Champion Windows installed at.
There were installation and order problems. Getting the needed reorder and repairs was not done in an efficient manner.
Champion windows are a quality window. Almost all replacement our windows are from Champion.
Sales representative had great ideas
Customer service is poor. Sales rep. said the people that referred me would be getting a gift card for $200. The install was done on 11/18/23 and they still have not received it.
I have left a message for the office manager, after failed attempts to various numbers, with not response. the sales rep I have talked to 3 times about this. One recorded message that I never heard back.
Started in June for 6 to 8 weeks. Finally got them in December
Product looks awesome, if only it was the right door. Fingers crossed they are able to bring the right door next time. The windows look awesome and I can definitely feel the difference with the heat. Company definitely has communication issues within. Sales person is only here for the sales if they say they will be there to make sure the right products are used don't listen. They won't be.
Champion window and doors drug out our install process for almost two years. The quality of the actual products do not justify the price you charge. Similar products cost less than half of your cost. I could swallow and accept this if your service was exceptional. It is NOT.
It is very well built and nice looking. Only problem we have is the goopy glue on the glass, we can not get it off. One worker got most of it off but another one couldn’t get it off, there is a work order in for them to come out and finish getting the rest off
They do not have a direct line to get service issues resolved