Areas Of Satisfaction - Excellent installation and communication through out the project
Recognized Excellence - Entire crew and sales team
Areas For Improvement - They were really excellent. I could not have asked for them to be better.
Areas Of Satisfaction - Having the project manager on site the whole time was really positive. They told me they would have that, but in my experience with other companies, that is not usually the case. From the time we went and visited the showroom with the salesperson there showing us what was available, to the guy that came to the house, to the project itself, everybody was excellent! Excellent customer service! The installers were like clock work, like a well oiled machine, so I highly recommend them!
Areas Of Satisfaction - Communication w3as excellent throughout the entire process. Installation was less intrusive than we had imagined.
Recognized Excellence - Daniel in sales, David as our project manager and JP as the installer.
Additional Comments - Thanks for exceeding our expectations.
We highly recommend North Georgia Replacement Windows! Our window replacement project was well coordinated, high quality, and our windows were installed very efficiently. Tyler and Chaz answered all of our questions as we were evaluating which product was best for our needs. We received constant updates on the status of our order and installation plans, always feeling as though they were striving to schedule our installation as quickly as possible once the windows arrived. David, the project manager, was the first person on site the day of installation, remained throughout the installation, and ensured the project was completed with the utmost attention to detail. We would recommend this team to anyone considering window replacement!
Areas Of Satisfaction - I believe the installation phase was very well coordinated with a well trained and staffed team which removed the plantation blinds, removed the old windows, prepped the existing openings, installed the new windows, cleaned the windows as well as the area where the work was performed, and finally reinstalled the plantation blinds.
Recognized Excellence - I believe Tyler and Chaz both did an excellent job on getting us the information for pricing the work performed. This included a second visit to our home as well as calls after hours to answer our questions. David, our project manager, was the first to arrive at our home, and stayed throughout the installation making sure all work was well performed and that cleanup left the house as it was originally found. We believe he made a significant difference in the work being done.
I am so happy with my windows in my first phase. Can’t wait to do the 2 nd phase next year. Always kept in touch and showed up on time. No mess and the installers were so good. I do have a small etch in glass and they are sending someone to look at and deal with. Highly recommend
Recognized Excellence - Happy with everyone I have spoken with
Additional Comments - I have used them two times before, and I will use them again.
Recognized Excellence - The project manager or lead installer was excellent! I am sorry I cannot remember his name, but he was in charge of the installation crew.
North Georgia Replacement Windows was excellent and thorough. They offered competitive pricing and exceptional quality products! Their customer service is incomparable to anyone else!
We are extremely satisfied with North Georgia Replacement Windows from the initial informational presentation (twice before we finally decided to proceed), all communications, payment options, order updates, installation and follow-up, and believe we have purchased a high quality product appropriate for our situation.
Recognized Excellence - Tyler McFall, salesman, was extremely personable, helpful, and responsive to my many correspondences after our meeting
I am likely to recommend North Georgia Replacement Windows to a friend because I had all the windows replaced in my house, and it was an outstanding job. The installation and quality of the windows was great. They came in and they were extremely efficient. They completed the job in one day, did a total clean up, and reinstalling of window treatments. It went perfectly.
Areas Of Satisfaction - North Georgia Replacement Windows met my expectations with the efficiency. I work from home, and I was able to do that while they completed the job. They were really quiet and replaced all the molding and everything. The quality of the actual installation was great.
Recognized Excellence - The employees were all really great. The installation crew was really high quality. I've told people enough about them. People have asked me who did it because the windows look so pretty.
Additional Comments - I would highly recommend them and give them 5-star plus rating.
Areas For Improvement - This was a fabulous experience and the windows are beautiful. I have had many neighbors comment.
Areas Of Satisfaction - All areas were perfect. The crew that came and installed the windows were great.
Additional Comments - Thank you for a worry free process.
I recommend highly North Georgia Replacement Windows to my real Estate at Harry Norman, to my friends and to my neighbors at Greystone North subdivision in Atlanta,Ga 30341
Clean & Safe - I appreciate it.
Areas Of Satisfaction - Great and easy windows performance, good quality . Professional and nice crew . Left the area very clean. I love my new windows.
Recognized Excellence - Mitch Craver and Denver Clark.
Great job all the way around
Areas Of Satisfaction - Met every expectation
The people did a wonderful job, I was completely satisfied with them.
Professional & Organized - North Georgia Replacement Windows was really organized.
They were prefesional, on time and very knowledgable.
Construction Quality - I was very satisfied. I give them a 5+++ Star rating.
Areas Of Satisfaction - They exceeded all of my expectations. Everyting is perfect.
Areas Of Satisfaction - Great teams!
Areas Of Satisfaction - Overall, North Georgia Replacement Windows exceeded my expectations.
Areas Of Satisfaction - They exceeded my expectations. They did really good work.
Areas Of Satisfaction - Best looking windows out of all 24 quotes I got
Sales Knowledge - Emma Reyes was fabulous. She was punctual, extremely knowledge on the products, and really seemed invested in our needs. She explained everything in detail but didn't take too long and she even made suggestions that we would have never thought of. She's top notch and we will certainly be doing more business with her.
Construction Quality - The install crew was great. Punctual, knowedlegeable, and worked hard. They made sure to communicate with us during the process and were very professional. The job went great!
Communication - My husband and I loved the emails, calls, and reminders throughout the process. Emma followed up and so did the install team. Very nice touch.
We were very satisfied with the whole process.
Areas Of Satisfaction - The work transpired in one day and the paint crew came the second day. It all went smoothly.
All of the guys that were here were absolutely wonderful.
We have used the three times for three separate projects. The process to get a quote and estimate has always been super easy. Everyone we have worked with had been professional and the end result has always been high quality.