Employees were friendly, knowledgeable, and professional. All correspondence was answered quickly. It was a very positive experience.
McCall Homes Warranty program led by Pete is awesome. He pays attention and responds promptly to any issues or concerns you might have
Recognized Excellence - Abby and Jerrod worked hard to help us understand the process and to explain the steps.
We have been pleased with the entire process of planning, purchasing, building, and living in our new McCall home.
McCall Homes was easy to work with after we had a couple issues in the house after moving in. Dan has fantastic communication and quick to fix any warranty issues or answer any questions we had.
We are very happy so far with our experience. So much so we are asking our friends to take a look at McCall Homes.
These houses are built to perfection. The people you will work with are amazing and ready to help. Definitely would recommend to a friend.
We have had so many problems with our new house. The third month we were in this house water was leaking from our dining room ceiling. We had to cancel a family vacation because of it.
McCall homes has very poor Quality control
Unfortunately, I feel unsure about recommending a friend to work with McCall Homes. The experience i had has not been anything close to what was portrayed. I feel like i was taken advantage of to a certain extent in the build process and no have to deal with the consequences with my completed home. Across town i have heard very negative reviews from several people. When we told people who were building with it was rare that i didn’t hear negative comments about the builds and contractors that are hired. Things have gotten better recently but it doesn’t repair the experience overall.
The team at McCall Homes is exceptional. They were wonderful to work with throughout this process and we’re getting such a high quality home that’s not going to break the bank. We highly recommend McCall Homes!
very family friendly neighborhood design
I think the company as a whole is a good one and they try very hard to do the right thing, which was a huge plus - you don’t see a lot of companies that care like McCall’s do. I think the warranty work is a sore spot for a lot of homeowners because it was expected that things were done right the first time and then the extended wait for repairs to take place needs to be improved substantially. I hear that’s on the right track now as well. I think homebuyers would appreciate you slowing down a little to make sure things get done right the first time and the subs you hire have the time to do their jobs right without feeling rushed.
The communication and supporting during the selling of our home and the building process of our new home was outstanding.
They were mostly slow to respond to warranty requests.
Recognized Excellence - Everyone has been so nice. I would like to recognize the two design team ladies. They really stood out to me, I guess. I think their names are Abby and Taylor if I remember correctly. They were very friendly and helpful in helping us pick things.
Additional Comments - They were very accommodating when we had a little bit of a glitch in our financing to work through. They were very patient with us. They are very patient and accommodating. We bought a premium lot and when we were not able to get the financing in place, they did not pull it out from under us, they let us wait a few months to get everything in place. i appreciated that.
McCall was easy to work with. Everyone was very knowledgeable and friendly. The build quality is exceptional, and the finishes are in great shape. We are so excited to be moved into our new home.
Areas of Improvement - Really fast responses to questions from the sales level to the construction supervisor after I moved in exceeded my expectations.
Lead Source - My niece bought a house in the same subdivision.
Recognized Excellence - Abby McCall was easy to work with and knowledgeable.
Only if I do not care for them
Recognized Excellence - Sam & Ryker
Additional Comments - Thank you! We really love our new home. And appreciate the team so much.
Areas of Improvement - I felt the communication was great through the process, and I loved the weekly email updates.
Lead Source - I heard about them by driving through the neighborhood.
Recognized Excellence - I would like to recognize Jay Deeny, he was great.
The staff was incredible. Couldn’t be happier with their customer service.
Understand Process - Both the design team and the sales teams took us step by step through the process and made sure we understood what would be next in our process. They were great.
Areas of Satisfaction - The design team. They were excellent. Communication was great.
Recognized Excellence - Abby & Taylor we’re amazing
Features - Thick trim, high ceilings
Recognized Excellence - Abby Mitchell is always very helpful answering any questions for us!
Features - We love our front porch, screened in porch and large design.
Recognized Excellence - The entire McCall Team is amazing! Great people to work with.
Additional Comments - Absolutely love Annafeld. It has become a special place to us. The community is so enriching to our lives.
I absolutely love my charming little cottage here in Annafeld. The subdivision is charming, well lit with Disney like street lamps and so family friendly with quality homes built with care.
Original Design - One of my favorite things about my home, all I need and nothing I don't!
Warranty Expectation - My home is a quality built place that I love. Any issues are handled with promptness and excellence by the warranty dept. I love McCalls Homes!
Communication - Very important and present.
Communication - Yes, in a very short window as well. Cricket and Josh gave been so helpful.
I spoke with an electrician last week and he asked how my experience has been with McCall and said not good. He said that is what he has heard. I told him I would be unlikely to recommend a new build to a friend.
I moved into the neighborhood May 2023. Overall I am happy with my home however I've had some frustrations along the way. The design meeting was great and made me excited for the process. As it got closer to moving in, I started noticing issues. For starters, the day my carpet got installed I was excited to check it out, only to find the upstairs windows were left wide open and it was down poring outside. That was frustrating and irresponsible. I was assured there was no water damage but it will always be in the back of my mind regarding mold issues in the future. Friends and family strongly recommended me completing a walk-through prior to closing to address any issues however they pushed to do it after closing reassuring me if anything was wrong I would be covered under warranty. After I closed, I noticed my doors weren't painted like I paid for, fireplace had a gas leak, screened-in porch was not done correctly and they did not have a mailbox ready for me. After two months of driving downtown to the post office requesting a mail key, they made me reach out to the HOA as there was not enough boxes in Annafeld for my mail. Shouldn’t they have arranged this during the 10 months of the building process? It took two months before I finally got a mailbox and key. It's going on 3 months and I'm still waiting for door handles for my outside patio. I've also reached out to the builder multiple times regarding the patio not being completed correctly and he will not respond to me anymore. It's clear the moment you close you are no longer a priority. I also don't understand how I moved into an unpainted house, no landscaping but the house down the street which does not close for 2 months is already painted. I understand a new build will not be perfect or run 100% smooth but I feel if there was better communication the process would have been better.