GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Bathroom remodel (3007)
Kitchen remodel (3007)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
We spent a lot of money for a project that looked good for a week. Then there was warping and we had to call multiple times for them to make an appointment to come and fix the problem. It's been a month, they still haven't come out. Very quick to take our money, very slow in fixing their screw up.
The installation crew showed up on time and went straight to work. I had four bathrooms to remodel but they were done in less than a week. The work done by Israel and Ed was very professional and I could not have asked for a better job to be done. After every job, the work areas were cleaned completely and everything taken away.
Work started over a week late, but was finished in 1 day as promised. The cost of the new shower installation was higher than other competitors, however I was willing to pay the higher price for the 1 day installation. The date used for the final close out paper work was that of the original scheduled date, not the true date of completion, I caught this after the installers had left.
When I met with Jose, the salesperson, he was very polite, friendly, and he explained everything. When he came to check the measurements I could see that he was very professional. When they came and installed the shower they said it would take one day. I could not believe that. I was not sure if they could do a good job in one day. I watached them as they worked, and sure enough, they did everything the right way. The installer did it by himself. I gave him a hand on a few things. He was very patient. He did not rush and was not in a hurry. Now that it's all done, it's all amazing. Those people are really professional.
As a GuildQuality Guildmember, Reborn Cabinets, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Reborn Cabinets, Inc. in Anaheim, CA; Mission Viejo, CA; Huntington Beach, CA; Irvine, CA; Yorba Linda, CA; Orange, CA; Placentia, CA; Laguna Niguel, CA; Corona, CA; Long Beach, CA; and 275 other cities in California and Nevada.
In this report, Reborn Cabinets, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 2,594 out of 4,179 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
Reborn Cabinets, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Reborn Cabinets, Inc. customer, and if Reborn Cabinets, Inc. completed work for you after October of 2011 but you haven't yet received a survey, please let us know.
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