Craftsmanship with Personal Service is the foundation Reborn Cabinets is built upon. Founded in 1983, excellence in quality and service is our commitment to our customers. (more)
All went well at the start and continued most of the way through with a large snag. My new stove did not work and after 4 visits and 3 parts replacements by the appliance repair man, it was discovered that the man Reborn sent to install the cord connecting the stove to the wall plug had been incorrectly installed. When it was correctly installed, my stove worked just fine. I was without an oven for6 weeks because of this.It also took several calls to Mr. John Agee before my bar side counter top underside was finished right. It was left wide open with shims falling out and the raw wood showing. He insisted this was the way they always left them. I photo was taken and when he finally looked at it, he sent an email to a man to come out and finish it. He never contacted me, I only received a copy of the email It was finally finished and the man did a very nice job.
Overall, Reborn did a good job, enough that I would use them again. Most of the staff was professional, the quality of the product is excellent, most of the workers cleaned up after themselves, and they mostly kept on schedule. We had two delays. My biggest complaint was that the project started 3 weeks later than it was supposed to. Without going into all the details of that delay, I would suggest that if you use Reborn, you ask lots of questions and make sure you are really clear as to the time frame for the process (that is, even the process before the project actually starts). Another part that got off schedule was not Reborn's fault, but the fact that my vent hood arrived dented and that caused the following parts of the job to also be delayed. But our 3.5-week complete kitchen remodel only went over by one week. I did like the online portal which showed what would be happening each day of the job and that I could see the schedule from beginning to end even before the project began. They also call you every day to tell you when the workers will arrive the following day. And they usually give you a 2-hour window, which is so much better than the usual 4-hour window. And on almost every occasion, they arrived right at the beginning of that window. My biggest complaint was that the communication (when questions or issues did arise) could have been better. But again, overall it went well and I would use them again.
We were very satisfied and so impressed with the professionalism of the subcontractors. They were just amazing. Every time I walk into my bathroom it makes me smile.
My kitchen counter was the original counter when this condominium was built 40 years ago. The white tile and grout were ugly and stained. Along the years it has gone through very poor revisions. Reborn made my little kitchen look a hundred times better.
I was very pleased with the service I received and the shower I had put in so went way above my expectations, I love it. Would recommend Reborn to anyone.
The name is NOT Justin S - It is Judith Smith
We found them to be prompt, professional and knowledgeable. Their workmanship was wonderful. The price on the cabinets was better than replacing the entire set. They did an excellent job and we were very happy with them.
It's hard to assign a number in some cases, because the subs varied from high to low.We suffered because of a change in team leadership in the middle of the job.
Great workmanship. I had my kitchen and then my bathroom done by them. The two brothers who put the bathroom in did an outstanding job. I would highly recommend them. They are a little higher in price but they match the lower bids.
We were especially happy with each or the teams who came to our home. The Demo was efficient, carefully done, and everything was cleaned up when they left. They also helped us move our appliances to the garage so we could still function during the process. The Cabinet refacing was superb, it was completed in three days as promised. The granite and backsplash installation was quick, painless and precise. Every person who came here was courteous professional, and prepared to complete their portion of the project efficiently.
Our kitchen transformation is nothing short of perfection. From initial contact with sales through completion of project the Reborn Cabinet team was excellent! 5 Stars of course!
Michael Carver was the cabinet installer and worked all by himself coming in at 8 am and staying until the job was done each day. I didn't see him take a break. When he saw something that should be of concern he informed me and I made the decision. Chris Bennett also took my calls and even finished the carpentry work under the bar for me. I have no complaints about the workmen, they knew their jobs and worked diligently.
Probably in how fast everything was completed.
Reborn Cabinets did just what I needed and wanted done for my kitchen. I decided on what I wanted done pretty fast but was able to make one change on the type of counter. The best thing about their work was that it was done in a timely manner and little cleanup from the work done. The workmen moved fast and did not quit until they were done. I love the look of my kitchen. It looks like a new house.
My biggest concern was getting the sink completed with the plumber coming in to do the job. As it turned out my plumber was available and even came over to finish everything when I called. The counters were put in on Friday and the plumber came over to finish on Saturday. So, I was very happy.
We are satisfied but we don't know if we could have gotten a better quality for a cheaper price.
I was most satisfied with Reborn Cabinets, Inc. because the fit and finish of the counter tops. They matched the seams and the book ending the sheets of granite so the pattern flows. The seams are not noticeable at all.
Our only concern was about a domino effect that all we really needed was to replace the counter tops but that we would need to replace the back splash and everything else that comes with that change. We knew that it would take several days of one of us being home to be there for each crew doing their job. Reborn did everything to make sure that the process was seamless as possible.
The look and quality is very good. I am very happy.
The tile guy was very good. The cabinet guy called me with any questions that I might've had. I'm very happy and I've recommended them several times.
As a GuildQuality Guildmember, Reborn Cabinets, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Reborn Cabinets, Inc. in Anaheim, CA; Mission Viejo, CA; Huntington Beach, CA; Yorba Linda, CA; Orange, CA; Irvine, CA; Placentia, CA; Laguna Niguel, CA; Corona, CA; Fountain Valley, CA; and 251 other cities in California.
In this report, Reborn Cabinets, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 2,025 out of 3,178 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.
Reborn Cabinets, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Reborn Cabinets, Inc. customer, and if Reborn Cabinets, Inc. completed work for you after October of 2011 but you haven't yet received a survey, please let us know.