We have already recommended Power to friends looking to replace doors.
Installers were so professional as well as salesman and company finance.
Love the quality. Would recommend to anyone who needs door and window help
I had some difficulties, first of all, with the use of computers to sign agreements and stuff like that. I am 73 and getting blind. I found it very hard to be sure to read. I think they need to have hard copies given to the person before agreements are made.
Yes I would definitely recommend to my friends. And neighbors and family members.
They were very quick and responsive in getting the projects started. Every step of the way we felt we were in good hands. From the workers that were here every day to the supervisors stopping by to check on the work everyone was courteous and professional!
Likelihood to recommend to friend would depend on their budget as PHR products are generally more expensive than more budget-conscious competitors (albeit with higher quality). The sales process can be tiring.
This is the second project Power Remodeling has done for me.
I actually enjoyed the whole process.
The salesman was extremely knowledgeable and very likable. I felt if the whole team was as professional as he was then the install would go well, and it did.
The team that installed the windows was fantastic. Just need to check better fo screws and nail at the end of day.
They were great !!!!
Windows look great. Only 2 setbacks are: We were expecting the windows to be clean, and siding (dirtied areas from install) to be wiped, after the windows were installed. We were not expecting to pay a separate company to clean windows and siding, after install.
Amazing customer service amazing sales reps amazing installation and fantastic clean up. Super satisfied with the product
Love the new windows
They are professional, dependable, and honest.
They were very easy to talk to and did not pressure me.
Good
Their installation crew was horrible. The sales and customer service were excellent. The company needs to get better installation people.
They have done four projects on our home. Anything they can do on our home, they have done.
I already made a referral to a couple of friends. Power Home Remodeling did a great job from start to finish regarding my new windows!
Power was great to work with during the sales phase and even right up until the day of installation. From installation day (Tuesday) on, it was problem after problem.
Issue 1: To start, the install team was supposed to install a new bathroom fan vent through the roof as part of the job. When we got home that day, it was clear they did not install the vent, yet no one reached out to me. When the Quality control manager (QCM) came the next day (Wednesday) and I told him about the vent, he lied trying to convince me it was just a mix up because they couldn't talk to me since I was not home during the install. It's 2025, we all have cell phones, I or my wife was very easily reachable.
Issue 2: We were told our quote included 10 sheets of plywood for the roof, and any pieces of plywood which were not used would be refunded to us. When the QCM came, he again had no good answer for me, and once again lied saying they used all 10 sheets. Upon further review, it was clear the team did not use 10 sheets, and thus my project amendment shows the refund I should have gotten. It is ridiculous that without my careful inspection of the work done, both these issues would still be unresolved.
Issue 3: Upon inspecting the roof, it was clear our ridge vent had double or triple layered shingles on the end of two of the sections. It is unsightly to see the uneven ridge line when looking at the house from the street. When the QCM arrived, he agreed it did not look good and that it should be fixed. He once again concocted a story about why the team had done the work that way, but not to worry because Monday morning he would have a crew out to install the bathroom vent and fix the ridge vent. Frustrated I would need to take another day to work at home, I agreed to have the team come over Monday to fix these two issues and hopefully finish the project.
Issue 4: Later that day when the gutters were installed, they left debris all over the property. There were large chunks of metal gutters, copious amounts of paper and packaging, and several piles of nails all strewn about the exterior of the house. We have 1 year old who plays outside, and this complete lack of care by Power is unacceptable. As an added bonus, the gutter crew ran over and broke one of our Halloween decorations. We have been reimbursed for the decoration, but that is beside the point. Someone then came out two days later (Friday), to clean up the mess the gutter crew left. He confirmed I had an appointment Monday to fix the ridge vent and install the bathroom vent. To this day I am still finding debris from the gutter crew.
Issue 5: Monday morning comes around and my appointment is 8am to 10am. 10am comes and goes and no one has showed up, nor have I gotten any notification from Power. I check the app throughout the day and I see the system moving my appointment window later and later, again without notifying my wife or I in any way. Finally, a crew shows up at 4:15. Not only is the crew inexcusably late, but they had no idea what work they were supposed to be doing. They had no idea about the ridge vent issue. I turned them away because we had to leave for an appointment with my son. I wasted a day working from home waiting for the crew with no communication from Power whatsoever.
Issue 6: After calling Power to complain about the terrible service we've had, I'm told a manager will reach out to me. Someone from the office schedules me for Wednesday to get my issues fixed and says prior to that I will hear from management. I never receive any call from management.
Issue 7: Wednesday comes and the crew shows up on time. They tell me the manager is part of the crew, that I shouldn't have expected a phone call because he was coming in person. This was never relayed to me prior. They install the bathroom vent just fine, but they tell me the ridge vent is perfect as is. They say the QCM has no idea what he's talking about, and the vent is supposed to have multiple layers on the end. How is it possible that a company that specializes in roofing can give me two completely opposite answers like this? No matter how you look at it, this is blatant incompetence from Power. To this day, I still do not know which Power employee was correct and if my roof is completed properly.
Issue 8: The crew finished up their work, and I explain to the manager about the 10 sheets of plywood. Since he was in my attic installing the vent, he saw there was not 10 new pieces of plywood there. As he is processing the refund, he shows me the amount which is much lower than what the salesperson originally stated. We were told the plywood was at minimum $200 a sheet since we had thick plywood on our roof, yet our refund was just over $100 a sheet. The manager tells me that because we received discounts on the job, the discounts also applied to the wood. This is absolutely ridiculous, as the salesperson knew exactly what our discounts were and still quoted over $200 per sheet. Once again, Power cannot keep its story straight and we suffer for it.
Issue 9: I refuse to sign any paperwork stating the job is complete until I get the opportunity to tell a Power employee about all that has gone on. We paid over $30K for this work and justifiably expected a high-quality service, but we didn't even get a minimally acceptable service. Once I finally connect with a Power manager, it is clear he does not care about the myriad issues we faced. He says how he was on vacation and how if he was around this would have never happened. It is clear all he cares about is getting me to sign off on the paperwork so he can put this behind him. The lack of empathy is startling, both on the phone and in texts afterwards. As a microcosm of just how terrible communication has been with Power, he proceeds to call me a few days later mistaking me for another customer.
I made it very clear to the managers I spoke with and I will make it very clear here: I will never, ever recommend Power to anyone. When people ask about roofing or siding or any other business Power does, I will explicitly tell them to steer clear of Power and use someone else. I have given Power every opportunity to right their wrongs, and all I get are lies, excuses, and feigned empathy.
They have done many windows on our home and that is why we call them back.
Great work and clean work space
We were happy with the service.
Everyone was very nice. From first meeting to the workmen.
Respect time. Some are long winded.