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I would not recomment purchase of an Oakwood Home. We like the floorplan of our home, but the quality features stressed at the sales office do not translate to the finished house. Judging from the mood of our neighbors, we are not alone in our disappointment with Oakwood. All of the energy efficency things they tout are great if they perform as claimed. One of things that stood out was the claim that an Oakwood home would be warm, quiet, and confortable. Well, the furnace roars when running and our Master Bedroom and Bath run about 65 degrees when the thermostat is set at 70 degrees. We had to be very diligent during construction as many of the custom features we selected were done poorly, or completely missed. Had we known how this process was going to turn out, we would have bolted at the start.
Good value for the money. The sales process is fine. Customer service after closing on the house leaves a lot to be desired and can take a very long time to get any communication from Oakwood or get anything at the home taken care of.
When people spend that much money on a home, it should be of good quality. Oakwood Homes fell short with communication, followup, their shoddy work, and no one who came put 100% into their work. They were there to speed through the motions and get the house finished. They broke several things in the process and didn't follow up to fix them. After my 45 day walkthrough I still have a lot of unresolved issues and no one has contacted me back. I am not happy whatsoever.
Oakwood Homes has great customer service, and a great product. Not only that, but they are also a very reliable builder. Overall, they met all my expectations.
I would not recommend Oakwood Homes at this time to any friends or family. Oakwood does not appear to have enough contractors to complete their obligations on time. It also appears that they would prefer to focus their build efforts on the higher priced homes while the people who chose less expensive models get delayed.
Our new house with Oakwood is nothing less then that of an instant home. Our family is very pleased with the outcome of our semi-custom home, options and the process with the Oakwood team! Building a home can be a large stressful task but the easy process and steps along the way with Oakwood make the process enjoyable and exciting.
Overall, great home! Open, functional floor plan! Yes, I'm having an issue with my cabinets and trim. Once that gets resolved, and in time it will, I'll be satisfied. As I know they will make it right.
I was very excited about the whole experience and everyone I dealt with was very patient about explaining the process to me. They were helpful when it came to making the selections and everything went well, minus a few hiccups. I was very happy going through the process with Oakwood Homes. In the end I felt like I came out okay and my house is very nice. I think that they did a good job.
The Fairway Villas homes are well designed with excellent floor plans. However, the original construction by the contractors were inadequate in many areas. We believe these homes may have been the first ones they had done on slabs and may have contributed to the problems. Oakwood management has listened to our concerns and are making changes but they may not be able to correct all the problems at this stage.
Oakwood builds a nice home with quality material for the most part, however use caution when buying with them. Know what you're getting into, do your own foot work, get your own inspectors, and do not take their word for anything. Always follow through with a second opinion on their work and make sure to keep a close eye on their progress and make sure things are done the right way, your way, the first time around. Don't become "the exception" to the rule like I did, and be vigilant about your purchase and the build process.
We are so happy we took a chance with Oakwood as the first home to be built in Omaha. We could not be happier with our new home! From the first meeting they kept us informed and took away the stress of the building process. We really appreciate the quality, style and customer service that Oakwood provides. Thanks for building our dream home!!
I am happy with my home and love the floor plan, but had VERY poor communication from the salesman (the salesman was always very pleasant, but not very helpful) and builder during the building process. Buyer needs to be checking the progress every day!
In my opinion, Oakwood Homes is more concerned about getting a home closed and not concerned with the customer after the fact. There are many items that need to be repaired in my home that we're pointed out during my Demo walk through on 2/5/14. These items have still not been addressed as of today, 3/19/14. There has not been any communication as to when these items will be repaired.
We love the floor plans of the homes in Fairway Villa. It is wonderful to have the laundry, two full bathrooms and two bedrooms on the main floor. The Smart Space is also great for company. We also lucked out because the granite tiles we had chosen for the kitchen were on back order and then the second choice was on back order, so we were given solid countertops at no additional cost. That said, we are not that satisfied our experience with Oakwood.To start with, we were told by our salesperson, when we signed the papers in early July, that our home would be ready by the end of 2012. In fact, we closed on the last day of February, 2013. We had closed on our previous home at the end of July 2012, so this was not an issue of contingency, we were just plain lied to. Oakwood's tag line is Luxury at every Level. I just don't see it. There is little if any attention paid to detail. There is little project management during the building process, so basically the subs are calling the shots. We had asked for the floor to be installed in a certain direction, that was not done, we had paid for a certain wall finish, that was not done, we paid for a decorator tiles in our guest bath and only one of the two rows were installed in the tub area and behind the sink. The back porch concrete finish looked like an amateur did it and then they added a finish coat that promptly chipped off. Most of the tile work was done in the late afternoons in the winter, with no additional no light, so it is uneven. And the furnace was on almost the entire time, so all the construction dust was sucked into it. Need I go on? We visited our home several times during the building process, including the very day (Saturday) that the drywall was ready to have the "pulled trough" finish work done. It looked great. For what ever reason, we came back the next morning and the crew had been through and sprayed on the base finish; NOT the finish we has paid for. We waited for the Sales Office to open and reported this to our Sales Lady. She assured us that this would be addressed the very next morning at the weekly staff meeting. Well, long story short, the work on our home progressed as though there wasn't an issue. Base, cabinets, doors, flooring, tile etc. was installed. They attempted several times to correct the wall finish, as this other work was done. As a result paint got all over the cabinets on the main floor and in the grout on the bathroom floor. Dry wall compound sits in top of all of the base throughout the main floor, so instead of a crisp finish, the surfaces are uneven. After week four of the "repair" we visited the house and were dismayed with how the walls still looked. Now brace yourselves, we used pencils to circle the areas of the biggest concerns. OMG, this resulted in 2 very nasty calls from the salesperson and we were told that we could no longer go into our house without an Oakwood employee accompanying us. Really? We were told that the pencil would bleed thru the paint, so we had now basically ruined our walls. I can tell you this is not the case. Despite outstanding issues on our punch list, we closed on the home. What a mistake! A year later issues with the cabinets have not been resolved, the peeling porch issue was just fixed and it is still a mess. There is still paint in the grout and still construction dust in the furnace. There are heating issues in the house that have only partially been addressed. A group of homeowners actually met with Pat Hamill and his staff last September and aired our issues. They listened said things would change and here we are 6 months later still waiting. We have sent two additional letters and while we eventually hear back from the next person on the totem pole, not much has been addressed. So, buyer beware. You need to be on site every week to track the progress and identify issues. And DON'T close until you are satisfied.
I am dissatisfied with the quality of their homes and how they are built. The sales end took advantage of us in every situation. When there is something wrong it takes them months to come out. These houses are very cheaply built, and the nails in the siding are barely holding the siding on. The wind has ripped the siding off of our neighbors homes that were also built by Oakwood Homes.
I highly recommend Oakwood Homes to anyone looking to build a new home. I have been impressed with every facet of the home building experience. The entire Oakwood team made it through most enjoyable and exciting experience. I truly admire their business model.
Oakwood Homes was very professional. They attended to my needs quickly and efficiently. They are very friendly and personable. I would purchase from them again in the future.
The value for the home overall is great, but buyers should make sure to look carefully at the workmanship before closing. The builder takes their time to fix any items that are not completed. I have lived in the house for a month now, and I have not been contacted by the builder to address the items from the final walkthrough. Also, anything promised by the builder should be in writing.
You don't want this yet. As I said, the next month is very important for Oakwood in my opinion. You need to deliver without excuses.
For those of you seeking a quility home builder who is responsive to your needs and will engage in a partnership with you; this is not the builder for you. The sales staff were attentive to our needs and quick to respond but once we signed a contract for construction that soon changed. Throught out the build process and even after completion we had to chase Oak Wood Homes for information that should have been provided us. When we did recieve a response it was vague at best and deceptive at worste. As an example; our home was not sided or roofed for more than four months after it was erected. Oakwood told us not to worry about it that is the process they follow and the paper on the roof would keep it dry. Our concern was the inetrior plaster board had been erected and the home insulated. Any water enetring the home would create a potential for mold. This was during the hight of rain season and going into the winter (July-December). We later learned Oakwood did not have sufficient subcontract labor to keep pace with the homes they were erecting and they were still erecting homes as fast as they could. Afterward we learned the sub contractors were actually working elsewhere and were not being assigned to our subdivision, a choice made by Oakwood leadership. Only after we psuhed so hard we could not ignored was our home sided and roofed. PS. day of scheduled siding they did not even have the materials on hand delaying another week. We sought Oakwood Homes assistance even as high as the CEO and President but never received any response from Oakwood Homes CEO Patrick Hamill or president Kristin White. We have continued to expriance the same lack of customer service after closing. Sub contractors, when they arrive often have no idea what they are supposed to be repairing, leave the work undone or its substandard. Two months after home completion and warranty work is still incomplete.Buy with Oakwood Homes at your own risk and that risk is substantial.Speaking with our neighbors we have learned we are not alone in our experiance.
As a GuildQuality Guildmember, Oakwood Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Oakwood Homes in Denver, CO; Johnstown, CO; Castle Rock, CO; Colorado Springs, CO; Henderson, CO; Fountain, CO; Commerce City, CO; Peyton, CO; and Omaha, NE..
In this report, Oakwood Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 1,042 out of 1,708 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.