Oakwood Homes
4908 Tower RoadDenver, CO 80249(303) 486-8500

Welcome to Oakwood Homes Why are we the Smart Choice? (more)


Customer Feedback Summary

Of 2,273 customers surveyed, 1,400 responded (62%)
Oakwood Home Value
78%

Map of Recent Work

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Reviews & Comments

309 Reviews
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  • review
    Rebecca J.
    Johnstown, CO
    Oct 29, 2014
    Oakwood Homes

    Oakwood Homes strives to build homes and communities and to build a home that's a good living space. If you're going to buy one, watch the building process and be careful every step of the way.

    Did you find this helpful? Yes
  • review
    Peter C.
    Colorado Springs, CO
    Oct 23, 2014
    Oakwood Homes

    Oakwood Homes overall is a good company, however, the echelons of how they communicate is very jaded. As a result, nothing really gets done for the customer and certain aspects of quality in the home are missed. This is where our home lacked grout work, trim and final product finishes and these things make the home come together. The aftermath, is that I bore the burden of the lack of details.

    Did you find this helpful? Yes
  • review
    Mike S.
    Denver, CO
    Oct 23, 2014
    Oakwood Homes

    In working with Oakwood Homes I found that the stages of sales, design and construction were all good. Once the home is complete and the closing is finished they do not do a good job with their follow up. Once you close and have the keys, you have to wait and wait for repairs to be done. The customer service needs improvement in the post closing follow up and delivery of repairs.

    Did you find this helpful? Yes
  • review
    Albert W.
    Denver, CO
    Oct 22, 2014
    Oakwood Homes

    The process of buying a home with Oakwood Homes, is informative and personalized so you know what to expect and when to expect it. If you want a beautiful house for a great value, then do not missing exploring building a home with Oakwood Homes.

    Did you find this helpful? Yes
  • review
    Michael I.
    Denver, CO
    Oct 22, 2014
    Oakwood Homes

    We're very pleased with the neighborhood here at Oakwood Homes. We're also very happy with our home. Most likely we would refer them to someone else.

    Did you find this helpful? Yes
  • review
    M.A.M.
    Denver, CO
    Oct 21, 2014
    Oakwood Homes

    Oakwood makes home buying very easy and smooth they are life savers and help my dream came through thanks I have already refer two friends

    Did you find this helpful? Yes
  • review
    Jessie O.
    Henderson, CO
    Oct 20, 2014
    Oakwood Homes

    Overall experience was good. I don't think I want to build a home again. It was a stressful experience. My wife and I were really excited about our new home but it got crazy after a while.

    Did you find this helpful? Yes
  • review
    Marcus S.
    Henderson, CO
    Oct 20, 2014
    Oakwood Homes

    Just wish Oakwood would have better quality control. Employee turnover rate is extremely high and entire communities are unsatisfied. Oakwood has the potential to build a good product they just need follow through. We are very blessed to have our home, not sure we'd buy Oakwood again.

    Did you find this helpful? Yes
  • review
    Michael P.
    Colorado Springs, CO
    Oct 16, 2014
    Oakwood Homes

    Oakwood has a knack of showcasing and delivering affordable luxury. However, the actual delivery of that advertised promise is a different story. As much as my family and I liked the "Oakwood idea" the experience is a different story. With all the "supposed" quality assurance checks in place during a build ,one would imagine that a BRAND NEW HOME should be worry free. With the exception that the home is hand crafted and as expected there will be minor hiccups here and there. But when shortcuts are taken in building a home at some point in time they will surface. Having to deal with the same problem of plumbing and craftsmanship multiple times and not being able to utilize a master shower 9 months combined out of 12 months of ownership leaves the "Oakwood idea" and craftsmanship to question. I will however note that customer service has been responsive. However Oakwood's ability to repair/rebuild in that long of a time frame for one simple area of a house is complete suspect. Withing 9 months Oakwood would have been able to build two homes according to Oakwood's build timeline of minimum 4 months (unless they have changed). Overall the homes are appealing and Oakwood does attempt to make it affordable and provides the ability to have a very simple basic home or a luxury home. In the end I would have a hard time recommending an Oakwood home after our experience. Keep in mind that Oakwood is very competitive in pricing since they are a local builder and provide other services to other builders. Oakwood does not charge for certain things but other builders may/will since they utilize Oakwood for certain services. We do realize experiences may vary so happy hunting and we hope that yours may be better than the one we had if you decide to go with Oakwood.

    Did you find this helpful? Yes
  • review
    Paulo D.
    Colorado Springs, CO
    Oct 15, 2014
    Oakwood Homes

    I would have to say we have a great community. The sales staff at Oakwood Homes is friendly, but be careful with the small details of the home that tend to get looked over that can lead to big issues later on. There is good and bad with Oakwood Homes but overall I would never buy another home from them.

    Did you find this helpful? Yes
  • review
    Deb F.
    Castle Rock, CO
    Oct 10, 2014
    Oakwood Homes

    Oakwood homes is a quality builder using quality materials in the process. It is built very energy efficiently. We had awesome choices in the design center, a lot of which were considered standard at no additional charge. The extra options were priced very reasonably and allowed us to upgrade a lot of things and still come in under budget. Our house is beautiful and well built. We are very happy that we chose Oakeood.

    Did you find this helpful? Yes
  • review
    Randy B.
    Denver, CO
    Oct 10, 2014
    Oakwood Homes

    The people that we dealt with, even at closing, were very personable and made the experience something that we won't forget. This process was unbelievably easy because of the people that we were able to work with. It was a pleasant experience, and everything has been great.

    Did you find this helpful? Yes
  • review
    Thomas C.
    Denver, CO
    Oct 08, 2014
    Oakwood Homes

    Oakwood Homes rocks! Unless you're familiar already with the new-home buying experience, lean on Oakwood for answers to all your questions. Really. They know all the details and want you to be a smart and happy home buyer. They have a good business model. You WILL be overwhelmed at times, but work with them and they'll work with you -- teamwork, in other words.

    Did you find this helpful? Yes
  • review
    Charle T.
    Denver, CO
    Oct 07, 2014
    Oakwood Homes

    Oakwood Homes has a caring staff that truly strives to provide a beautiful, finished home to their customers. Another perk is that our home is more energy efficient. I was greatly surprised to learn of this when we received our most recent power bill.

    Did you find this helpful? Yes
  • review
    R..A.
    Denver, CO
    Oct 07, 2014
    Oakwood Homes

    Oakwood Homes is a wonderful builder. We both love their homes and the majority of the peiple you work with are absolutely wonderful. I would definitely recommend them to the public.

    Did you find this helpful? Yes
  • review
    Emily J.
    Johnstown, CO
    Oct 06, 2014
    Oakwood Homes

    Oakwood builds nice houses in attractive neighborhoods. We love our house. But Oakwood's warranty customer service is beyond terrible. They only care about their customers up until closing day. Once you move in, Oakwood moves on. We went 2 months straight without a response from 'customer care' about some of our warranty issues. We even escalated the issue up to a VP and still had no response. So unless you're handy around the house, or have several hours a week to hound customer service, you may want to choose a different builder. And don't believe them when they tell you they will build 'future amenities'. Not going to happen. Best of luck!

    Did you find this helpful? Yes
  • review
    James N.
    Johnstown, CO
    Oct 04, 2014
    Oakwood Homes

    We love our home and the neighborhood, but we wish Oakwood had been more prompt with warranty issues and kept community improvements on the plans.

    Did you find this helpful? Yes
  • review
    Ronald G.
    Johnstown, CO
    Oct 04, 2014
    Oakwood Homes

    The new home buying experience with Oakwood Homes has been terrible. They are very deceiving with what they tell you will take place. They don't follow through on commitments and they sell broken homes. When you contact customer service they send out incompetent workers who make the issue worse. I do not recommend buying form Oakwood Homes.

    Did you find this helpful? Yes
  • review
    Mark A.
    Denver, CO
    Oct 02, 2014
    Oakwood Homes

    THE HOME IS AMAZING. HOWEVER, GETTING KNOWN ISSUES RESOLVED HAS PROVEN TO BE VERY DIFFICULT. BEFORE WE CLOSED, OAKWOOD WORKED HARD TO RESOLVE ISSUES, BUT AFTER CLOSING, WHEN THEY ALREADY HAD THEIR MONEY, GETTING ANYTHING DONE HAS TAKEN FOREVER. BEEN IN OUR HOME OVER A YEAR NOW, AND STILL HAVE NOT HAD OUR CABINET ISSUES RESOLVED. FYI, THE CABINET ISSUE WAS KNOWN PRIOR TO INSTALL AND CLOSING AND IS STILL PENDING.

    Did you find this helpful? Yes
  • review
    Jeffery L.
    Johnstown, CO
    Oct 02, 2014
    Oakwood Homes

    It was great working with Chris Kennedy and we thought this would end up being a "luxury" home as advertised, but did not end up this way. We had an appointment to choose our granite, but found out once we got down to the showroom, that it had already been chosen. Everything in this house was done by incompetent workers.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Better Business Bureau
  • Colorado Springs HBA
  • +3 More
  • ENERGY STAR
  • Home Builders Association of Metro Denver
  • Home Builders Association of Northern Colorado
  • Home Performance with Energy Star
GuildQuality Member
Guildmember
Since 2011

Types of Work

  • New home (1,456)

Recent Activity

  • 10/30/14 Oakwood Homes received feedback from 2 customers.
  • 10/29/14 Oakwood Homes received feedback from a customer in Denver, CO.
  • 10/29/14 Oakwood Homes received feedback from a customer in Johnstown, CO.
  • 10/28/14 Oakwood Homes received feedback from a customer in Colorado Springs, CO.
  • 10/27/14 Oakwood Homes received feedback from a customer in Denver, CO.

More about Oakwood Homes

As a GuildQuality Guildmember, Oakwood Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Oakwood Homes in Denver, CO; Johnstown, CO; Castle Rock, CO; Colorado Springs, CO; Fountain, CO; Henderson, CO; Commerce City, CO; Peyton, CO; Omaha, NE; Bennington, NE; and 2 other cities in Nebraska..

In this report, Oakwood Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 1,400 out of 2,273 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.

Oakwood Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Oakwood Homes customer, and if Oakwood Homes completed work for you after April of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by Oakwood Homes since April of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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