Welcome to Oakwood Homes Why are we the Smart Choice? (more)
Oakwood Homes was very professional. They attended to my needs quickly and efficiently. They are very friendly and personable. I would purchase from them again in the future.
The value for the home overall is great, but buyers should make sure to look carefully at the workmanship before closing. The builder takes their time to fix any items that are not completed. I have lived in the house for a month now, and I have not been contacted by the builder to address the items from the final walkthrough. Also, anything promised by the builder should be in writing.
You don't want this yet. As I said, the next month is very important for Oakwood in my opinion. You need to deliver without excuses.
For those of you seeking a quility home builder who is responsive to your needs and will engage in a partnership with you; this is not the builder for you. The sales staff were attentive to our needs and quick to respond but once we signed a contract for construction that soon changed. Throught out the build process and even after completion we had to chase Oak Wood Homes for information that should have been provided us. When we did recieve a response it was vague at best and deceptive at worste. As an example; our home was not sided or roofed for more than four months after it was erected. Oakwood told us not to worry about it that is the process they follow and the paper on the roof would keep it dry. Our concern was the inetrior plaster board had been erected and the home insulated. Any water enetring the home would create a potential for mold. This was during the hight of rain season and going into the winter (July-December). We later learned Oakwood did not have sufficient subcontract labor to keep pace with the homes they were erecting and they were still erecting homes as fast as they could. Afterward we learned the sub contractors were actually working elsewhere and were not being assigned to our subdivision, a choice made by Oakwood leadership. Only after we psuhed so hard we could not ignored was our home sided and roofed. PS. day of scheduled siding they did not even have the materials on hand delaying another week. We sought Oakwood Homes assistance even as high as the CEO and President but never received any response from Oakwood Homes CEO Patrick Hamill or president Kristin White. We have continued to expriance the same lack of customer service after closing. Sub contractors, when they arrive often have no idea what they are supposed to be repairing, leave the work undone or its substandard. Two months after home completion and warranty work is still incomplete.Buy with Oakwood Homes at your own risk and that risk is substantial.Speaking with our neighbors we have learned we are not alone in our experiance.
Overall our experience was good, however we ran into a lot of problems. Most of the problems were because of shawty workmanship by the contractors hired by oakwood homes. I will say that Oakwood handled our issues and made sure that we were taken care of.
We are happy because we are home owners and we love and recommend their "home buyers club" bit about the workman ship overall I think is very poor and we are very unhappy with their customer service as some of the warranty issues have gone unfixed for over 4 months and nobody from oakwood homes take the time to address the problem so be very very careful...
Lol... You don't want my review to be public. But I'd tell a potential buyer to be very cautious with buying from oakwood and to expect big prommises and then big disappointments.
Oakwood Homes is the best company that I have gone through to buy a house. I am very, very satisfied with the service they provided for me.
Oakwood Homes builds an excellent home at an affordable price. They are easy to work with, have great sales people, and were very knowledgeable throughout the whole process.
If your looking to purchase a new home in the Castle Rock area go talk to Rhett Nelson in Sales. He will go above and beyond to take care of you throughout the build process! Thanks for making this a fun experience Rhett
I love my new home! Everyone has been professional, and very helpful. Kristen at the design center listened to my budget needs and helped me to get the most for my money. Jeff and Rob at sales were both very helpful and attentive. I am very happy with the quality of my new home.
I cannot imagine how a company like this continues to be in business. Our experience has been horrible. I could write a book about our experiences, but will sum it up as concisely as I can. I would not consider this company to be trustworthy, as they will tell you exactly what you want to hear. This is a cycle. Identify an issue, they tell you what you want to hear, then do nothing about the actual issue. Almost to the point of being maddening. You get treated as you think one should (up to the point of signing the contract).... then you are just another sucker on their very fluid calendar. Then the cycle begins. The silver lining is that our home is absolutely beautiful, but if I had just a glimpse of what was to come in this process, I would have never chosen Oakwood to build my home. Do your own due diligence.... maybe talk to some homeowners.
Oakwood Homes is very professional. They gave us the options available at the time and they finished the closing in a very short period of time.
The experience we've had with Oakwood Homes has been nothing short of a complete catastrophe on all levels: physically, mentally, emotionally and even financially at times. They do not follow through on items, a complete lack of follow-up exists. We have had to fight tooth and nail to get answers to things that should have been done right the first time. We have been told by Oakwood that things that are wrong in our house are "not our problem". The craftsmanship of the house lacks; as well as the pride in building the home. Oakwood cares entirely about their bottom line and lining their pockets rather than taking care of the customer. The experience with Oakwood has caused great emotional strain personally and on our relationship!
I absolutely love our utility bill, we have had really cold weather and our bill has not went up. I love the floor plan of our house plenty of room for everyone, I like our ceiling, I like the options that we were able to choose such as re wiring for the house and the fans which we were able to put in ourselves, the counter tops, bathroom, granite tops, siding I love all of it. I like the design and I like the smart space when my family comes they have their own space and everybody is comfortable.
Building fine, salesman great, constructions crew great, Design center personnel helpful, but items cost to much and is not worth the trip. Oakwood Management follow through or concern sucks...
Our Oakwood home is an attractive design and reasonably priced, but the overall quality of the home is sadly lacking. Unfortunately the emphasis by Oakwood seemed to be to build it quickly and cheaply with a lack of quality control. JKL
When we first started looking into buying a home as first time buyers, it was a good process when getting started. We had a December deadline and Oakwood had to complete the work before the end of the year. Many things did not get finished properly and they cut a lot of corners. We have been in our house for a year now and certain warranty issues are not being addressed because of bad advice given by Oakwood employees. Because of this, they are voiding our warranty. They have taken over a month to get back to us regarding these issues.
When it comes to Oakwood Homes they produce a quality product, but be aware that certain issues do exist with the finished product. The Design Center while has much to show is lacking in alternative choices at a good price point. Be aware that this not a custom builder so pay particular attention to what is offered and the options you have to pick from. Like any builder issues do come up on quality of work some subcontractors provide and Oakwood works hard to make things right, but do not be surprised by the number of times needed to get things done right. For the price Oakwood provides a very good product and would recommend them as a builder just be aware of problems of selection of options, alternative choices from the Design Center and the hassle of getting it done right the first time.
I enjoyed the building process with Oakwood. Finding my lot and plan, and going in and choosing what I would like in the home. I highly recommend that all of your items are completed prior to closing, as getting anything done after especially major has been incredibly difficult. My designer was of no help during the process, and I finally complained and had to get the manager to assist me. Even with working with the manager of the design center, and my constant supervision of the process, some of my cabinet didn't get in until 6 months after closing. I had to send them back 3 time because of either the design or stain was wrong - and the crown molding had to be reordered 4 time as they kept sending the wrong one. My landscape came in 11 months after closing, after hounding, constant hounding of the landscapers AND its still is not working right. But since its past the frost, I won't be able to get them to fix it until the spring - if they answer the phone or emails. I have complained to the main office and customer care with very little result. Warranty on minor items like scratches on the floor, repainting spots is not a problem. Anything other than minor items, make sure its done before closing, since Oakwood has an incentive to close then, otherwise it will be like pulling teeth to get Oakwood to fix these problems.
As a GuildQuality Guildmember, Oakwood Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Oakwood Homes in Denver, CO; Johnstown, CO; Castle Rock, CO; Henderson, CO; Fountain, CO; Colorado Springs, CO; Commerce City, CO; and Peyton, CO..
In this report, Oakwood Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 998 out of 1,611 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.