GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
New home (2766)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
The entire experience from beginning to end was fun and exciting experience. Hats off to the entire Oakwood team I had the pleasure to work with. They are very professional and accommodating.
I was satisfied with my overall experience with Oakwood Homes. I was very pleased with the options I had to pick from at the center and help I have received in getting anything resolved in a timely manner.
I think that they are very thorough and they planned everything well.
I would change the color of my house if I could.
The heating is awesome - I'm paying less for my heat than I did when I lived in an apartment.
Attention to detail was great! Workmanship has been great so far. The sales and construction staff are second to none!
The customer service was impressive. We were able to spend a lot of time talking with Mike, and he always kept us up to speed. We never felt that we didn't know what was going on with the project.
I am satisfied with my experience with Oakwood Homes. The Oakwood Homes employees were courteous. They let me take my time when I was making my decision. They helped me whenever I needed help.
Oakwood did everything they said they would and welcomed us to come by anytime while it was being built
Dwayne Montoya was especially helpful throughout the entire process. Thank you Dwayne.
As a GuildQuality Guildmember, Oakwood Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Oakwood Homes in Denver, CO; Johnstown, CO; Castle Rock, CO; Colorado Springs, CO; Commerce City, CO; Fountain, CO; Henderson, CO; Aurora, CO; Erie, CO; Gretna, NE; and 22 other cities in Nebraska, Utah and Colorado.
In this report, Oakwood Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 2,762 out of 4,684 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2016.
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