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We purchased our home in October. The Sales Staff was very friendly. We love our new home. Try to avoid working with Andrew if at all possible. He is very difficult to work with. Everyone else was super friendly though.
The overall experience with Oakwood Homes has been one of the most stressful experience we have had. Quality of work, warranty follow up and communication. Our recommendation is read reviews on BBB and goggle Oakwood Homes.
Be warned, stay away from Oakwood Homes. It is the cheapest house for the money. Buying an Oakwood home is the equivalent of buying a KIA car.
I can say Oakwood Homes has an amazing design center. They have great layouts to offer as well. But, the craftsmanship of the contractors and sub-contractors was horrible.
Oakwood provides an exceptional home for the overall value and has an excellent customer care program along with what is called the buyer action plan which makes for an very good experience in having a home built by Oakwood. While there are always problems building any new home Oakwood does a better than average of working with the customer in a very sincere, concerned way to insure your satisfaction. While they do not have the best incentive program it still provides enough to encourage purchase of one of their homes, especially considering what you get for the price compared to other builders.
Not one single person there deserves any positive recognition within Oakwood Homes. Not buying from Oakwood Homes and moving into another house would be the best option and is still a really delightful thought.This was the worst experience I have ever had in my life. Hopefully in another few months I might have a full kitchen cabinet set and I will never have to deal with Oakwood Homes ever again. Almost two years of lies, "miscommunication" and errors on Oakwood Homes part, since nothing is ever fixed the first (or 2nd...or 3rd) time. Terrible customer service. What a waste of time and energy to take another survey about Oakwood Homes. This is the 3rd one I've taken and nothing has changed nor has anyone really tried to do anything differently.
I would love to provide one of these but I want to wait till after my 45 day is completed. As I'm truly hoping the negative experience I've had is going to be turned around that last little bit taken care of and everything will be great.
Oakwood Homes provides beautiful floor plans and home sites. However, their quality of workmanship and materials is lacking. I would recommend that a friend opt out of the upgrades and put in upgrades themselves after moving in.
The people at Oakwood Homes were very friendly from the beginning to the end. They helped me get my dream and I am very satisfied with the whole process.
Overall experience was good. Your problems lie with your independent sub contractors. They don't finish a job with about making multiple return trips. Then there are still problems at the 45 day walk.
Oakwood Homes strives to build homes and communities and to build a home that's a good living space. If you're going to buy one, watch the building process and be careful every step of the way.
Oakwood Homes overall is a good company, however, the echelons of how they communicate is very jaded. As a result, nothing really gets done for the customer and certain aspects of quality in the home are missed. This is where our home lacked grout work, trim and final product finishes and these things make the home come together. The aftermath, is that I bore the burden of the lack of details.
In working with Oakwood Homes I found that the stages of sales, design and construction were all good. Once the home is complete and the closing is finished they do not do a good job with their follow up. Once you close and have the keys, you have to wait and wait for repairs to be done. The customer service needs improvement in the post closing follow up and delivery of repairs.
The process of buying a home with Oakwood Homes, is informative and personalized so you know what to expect and when to expect it. If you want a beautiful house for a great value, then do not missing exploring building a home with Oakwood Homes.
We're very pleased with the neighborhood here at Oakwood Homes. We're also very happy with our home. Most likely we would refer them to someone else.
Oakwood makes home buying very easy and smooth they are life savers and help my dream came through thanks I have already refer two friends
Overall experience was good. I don't think I want to build a home again. It was a stressful experience. My wife and I were really excited about our new home but it got crazy after a while.
Just wish Oakwood would have better quality control. Employee turnover rate is extremely high and entire communities are unsatisfied. Oakwood has the potential to build a good product they just need follow through. We are very blessed to have our home, not sure we'd buy Oakwood again.
Oakwood has a knack of showcasing and delivering affordable luxury. However, the actual delivery of that advertised promise is a different story. As much as my family and I liked the "Oakwood idea" the experience is a different story. With all the "supposed" quality assurance checks in place during a build ,one would imagine that a BRAND NEW HOME should be worry free. With the exception that the home is hand crafted and as expected there will be minor hiccups here and there. But when shortcuts are taken in building a home at some point in time they will surface. Having to deal with the same problem of plumbing and craftsmanship multiple times and not being able to utilize a master shower 9 months combined out of 12 months of ownership leaves the "Oakwood idea" and craftsmanship to question. I will however note that customer service has been responsive. However Oakwood's ability to repair/rebuild in that long of a time frame for one simple area of a house is complete suspect. Withing 9 months Oakwood would have been able to build two homes according to Oakwood's build timeline of minimum 4 months (unless they have changed). Overall the homes are appealing and Oakwood does attempt to make it affordable and provides the ability to have a very simple basic home or a luxury home. In the end I would have a hard time recommending an Oakwood home after our experience. Keep in mind that Oakwood is very competitive in pricing since they are a local builder and provide other services to other builders. Oakwood does not charge for certain things but other builders may/will since they utilize Oakwood for certain services. We do realize experiences may vary so happy hunting and we hope that yours may be better than the one we had if you decide to go with Oakwood.
I would have to say we have a great community. The sales staff at Oakwood Homes is friendly, but be careful with the small details of the home that tend to get looked over that can lead to big issues later on. There is good and bad with Oakwood Homes but overall I would never buy another home from them.
As a GuildQuality Guildmember, Oakwood Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Oakwood Homes in Denver, CO; Johnstown, CO; Castle Rock, CO; Colorado Springs, CO; Fountain, CO; Henderson, CO; Commerce City, CO; Peyton, CO; Omaha, NE; Gretna, NE; and 2 other cities in Nebraska..
In this report, Oakwood Homes has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 1,435 out of 2,345 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.
Oakwood Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Oakwood Homes customer, and if Oakwood Homes completed work for you after April of 2011 but you haven't yet received a survey, please let us know.