McArthur Homes
9962 S Redwood RdSouth Jordan, UT 840952315(801) 253-9910

2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year


Customer Feedback Summary

Of 880 customers surveyed, 568 responded (65%)
Likely to Recommend
90%
Value
93%
Professional & Organized
91%
Employees & Subcontractors
91%
Design Center & Selections
89%
Homeowner's Orientation
95%
Smooth Closing
89%
Overall Experience
88%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

88 Ratings
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  • McArthur Homes
    Review by K. Singh of South Jordan, UT
    Jun 22, 2015

    They have phenomenal customer service. The best thing to do if you have questions is to ask. Brandy has been phenomenal in getting any problems and issues resolved. It has been a fantastic exp building our home.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Derek K. of Herriman, UT
    Jun 11, 2015

    This was my first new home and dealing with McArthur was a great experience. The quality and value you get for your money has exceeded my expectations. Throughout the whole process I never felt excluded or that my needs weren't being met. McArthur worked with me on making sure I accomplished my needs that I wanted in my home and even offered suggestions that turned out to be great! I also enjoy the fact that my house is energy efficient. I definitely recommend McArthur Homes!

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Naveen T. of South Jordan, UT
    May 06, 2015

    McArthur Homes is a great builder. I love working with them. They are great, the materials are high-quality, and Samantha and West are very good to work with. Samantha is great and an amazing person. A lot of people have issues with the cabinet people in particular. I have to contact the warranty team again about an issue with the cabinets. We didn't upgrade our cabinets, but we are not pleased. I told them to take out the cabinets to see if they can fix the issue. The warranty rep claimed that there was nothing that could be done. There were also something like 15 nails poking out in the cabinet. It took a couple of minutes to fix the problem, but he forgot two of the nails. He is the same person working with the cabinets, and I do not like working with him. The cabinets do not look professional and they do not do a good job. They claim that McArthur Homes built the wall incorrectly, but they did not list that on the paper when they submitted the paperwork. Brandi also did a great job. She was very quick and responsive.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Elizabeth H. of Saratoga Springs, UT
    May 01, 2015

    They were really good to work with. They exceeded our expectations. It was great.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herriman, UT
    Apr 06, 2015

    The quality of materials used was far superior than other builders. The people McArthur Homes empoloyees are so easy to work with and are really good people.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from South Jordan, UT
    Mar 27, 2015

    I am satisfied and happy the service they provided with me. The quality of the house and I love my new house

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Herriman, UT
    Mar 06, 2015

    Jeff did an awesome job. He was quick to respond to questions, and he was quick to notify me if there were problems that needed to be addressed. He was very organized and very friendly.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herriman, UT
    Mar 06, 2015

    I'm most satisfied with their customer service and their willingness to work with me. I built a home in the past, and it wasn't a good experience. They were good at making sure I was happy and got what I wanted.

    Did you find this helpful? Yes
  • Comment from Lehi, UT
    Feb 25, 2015

    People were very helpful with me buying my first home. They were patient with me in the process. Dean has been really great with responding to my warranty questions quickly. I appreciate that as well.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Melanie W. of South Jordan, UT
    Feb 23, 2015

    McArthur Homes is a fantastic company to work with...I couldn't be happier with my home!

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Ryan G. of Lei, UT
    Jan 02, 2015

    The plumbing was finished incorrectly on the drain for our washing machine. A few days after we moved in there was flooding all the way from the top floor to the basement because of the plumbers mistake. McCarthur was reasonably quick to show up and get the water taken care of, but they have been extremely slow at fixing what was damaged. The flooding happened almost 2 months ago and we are still waiting for them to fix what has been damaged. We moved into a new house only to be in a never ending construction zone. I wouldn't be so frustrated if there were actually people working on it, but there is 2-3 week wait time between each person that comes to do their part of the work. Painters were scheduled before the baseboards had been put back on. The guy putting the baseboards on was scheduled before the flooring was put back down. The planning and execution of fixing this problem has been horrible. Had I known how slow their response time was I would not have bought a new home from them. If everything goes perfect when they build the home then I'd say it's a great experience. But if anything goes wrong and you need them to fix something, be prepared to be put on the back burner.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Jordon H. of Lehi, UT
    Dec 11, 2014

    2 months living here and still waiting for a door with a crack in it to be replaced, paid for a upgraded washer and was told they would replace it or reimburse me the money, my garage door doesn't work properly. Signed contracts thinking the Hoa was $135 a month 3 weeks after living here I find out it's going up to $195 a month. Wish I never would have purchased this home. Just one thing after another with problems

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Kish M. of Herriman, UT
    Dec 06, 2014

    I work in the construction industry and was amazed at the exceptional experience that working with McArthur Homes turned out to be, all construction projects should be so well run. Kish M.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Eagle Mountain, UT
    Dec 05, 2014

    We were very pleased that our home was completed ahead of schedule, even though we couldn't close ahead of schedule. We were also very relieved that we didn't have to deal with any problems or issues that arose (if there were any, we don't even know!); those were taken care of by someone else and we didn't hear anything about them. We are also very pleased with our perception that McArthur homes is very honest and therefore have the confidence that they will stand behind their work product should we encounter any problems in the future.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by D.A.J. of Eagle Mountain, UT
    Nov 14, 2014

    It was a very tough and daunting process for us to start looking for a new home, but we were thankful our realtor referred us to McArthur Homes. McArthur is the most trustworthy home-builder in UT and has figured out what real, exceptional customer service is! At every touch point you are treated the same way - like the most valued customer and the most important person to them in the world. It is a huge life-changing experience and they make you feel comfortable, informed and relaxed throughout the whole process. I can definitely recommend with the highest degree of confidence, McArthur Homes to any prospective home-builder. Dale and Janae Jakins

    Did you find this helpful? Yes
  • McArthur Homes
    Review by K.A.J. of Lehi, UT
    Oct 24, 2014

    It was a great experience, it is a nice house, and they did it on schedule. We looked at a lot of homes, and McArthur Homes had the best layout and best designed homes. We are happy with the experience. They have a moving truck you can borrow, that is huge, it enabled us to get things like furniture using that truck. That has been a real highlight.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Christopher F. of Lehi, UT
    Sep 23, 2014

    McArthur Homes builds beautiful homes that are well designed, and they build in great areas to live. My project was also completed in a timely manner.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Dan M. of Herriman, UT
    Sep 03, 2014

    My experience building a home with McArthur Homes went more smoothly than I anticipated. They were honest and open about the timeline and processes. They finished my home ahead of schedule. I haven't had any issues since closing and they have been timely in responding to warranty issues.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by James N. of Eagle Mountain, UT
    Aug 08, 2014

    We've been looking for homes for over two years, and this was not only in our price range but it is a beautiful home. We love the craftsmanship, and the workers were great to work with. We love our new home, and we have been recommending them to our friends and family.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Steven S. of Lehi, UT
    Aug 01, 2014

    We love McArthur homes! We were on a limited time crunch around Christmas time and in one day we had to sign papers, design our home, and get everything in line before we had to head home across the country. We were very well prepared to come since we were given the upgrade books before we came. We already had an idea of what we were wanting which saved a ton of time. Everything flowed great from signing papers to designing our home. My wife was able to come to the predrywall walk though. Scheduling was perfect and it was nice to see the home's progress. After many pictures that we waited for, our house was done. Our closing date stayed the same and we were able to plan on moving a few months in advance, which was a great help since moving across the country is not an easy feat. Overall the process was really easy and not stressful like we have heard from others. McArthur homes were wonderful for us and we would recommend them to any of our friends! We are so happy with how our townhouse turned out.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • ENERGY STAR
  • National Association of Home Builders (NAHB)
  • National Association of Realtors
  • Salt Lake Home Builders Association
  • SMA Consulting
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009, 2010, 2011
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Types of Work

  • New home (907)
  • Home for sale (629)
  • Custom home (628)
  • Windows & doors (2)

Recent Activity

  • 7/19/15 McArthur Homes received feedback from a customer in Herriman, UT.
  • 7/06/15 McArthur Homes received feedback from a customer in Eagle Mountain, UT.
  • 7/06/15 McArthur Homes received feedback from a customer in Herriman, UT.
  • 7/01/15 McArthur Homes received feedback from a customer in Herriman, UT.
  • 6/22/15 McArthur Homes received feedback from a customer in South Jordan, UT.

More about McArthur Homes

As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Herriman, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; South Jordan, UT; Saratoga Springs, UT; West Valley City, UT; Eagle Mountian, UT; N. Salt Lake, UT; and 6 other cities in Utah.

In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 568 out of 880 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2015.

McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by McArthur Homes since February of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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