About this companyView all
2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 985 customers surveyed, 615 responded (62%)
Types of workView all
New home (1,014)
Home for sale (630)
Custom home (629)
Windows & doors (2)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Nathan L. of Herriman, UT
Review by Travis P. of Herriman, UT
Review by Cory A. of Herriman, UT
Review by D B. of Herriman, UT
I built my house out herriman, UT. The house looks great and there are no major issues. All my visitors really love the house. These guys actually completed in 3.5 months from the day they start. I think their upgrades are very expensive, but there will be a trade-off with other standard features such as a 9feet ceiling, quality water heater etc...
Review by Kyle H. of Herriman, UT
Great experience with McArthur Homes! They were quick to answer all my questions. Jeff was extremely helpful and was always quick to answer and help with any text message or email I sent him. Building materials and worksmanship are great quality. We went through a similar process with our previous home and McArthur was head and shoulders above that. I would refer McArthur Homes to my friends and family.
Review by Dennis H. of Herriman, UT
Review by Mohanraj M. of South Jordan, UT
Review by Scott D. of Herriman, UT
We have just purchased our third McArthur home. After living in and purchasing multiple homes in our married life, we decided that we wanted to downsize in preparation for our empty nest years. Our very first home we built was with McArthur. Then we purchased a pre-existing home that was a McArthur home. We knew that their homes were quality, as was our experience with them.After researching different builders in the area for almost 18 months, we were well educated as to what is out there and the value you get for the money. The floor plans McArthur offer are practical, thoughtfully designed and utilize every nook and cranny. Jeff , Julia, Chet and all of the crew of McArthur were great. Our concerns were always immediately addressed and the solutions were more than satisfactory. We even closed early, which was awesome!After 14 moves and building multiple homes, we don't plan to build/move again. However, if we were, McArthur would be our first choice. They build a quality product and truly care about their clients. Hands down, this was the simplest, most enjoyable experience with a builder that we have ever had. We LOVE our new home! Thank you McArthur Homes!Scott and Shannon Dee
Review by Chance P. of Herriman, UT
- ENERGY STAR
- National Association of Home Builders (NAHB)
- National Association of Realtors
- Salt Lake Home Builders Association
More about McArthur Homes
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Herriman, UT; Lehi, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; South Jordan, UT; Saratoga Springs, UT; West Valley City, UT; Eagle Mountian, UT; Lei, UT; and 7 other cities in Utah.
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 615 out of 985 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.