2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year
The plumbing was finished incorrectly on the drain for our washing machine. A few days after we moved in there was flooding all the way from the top floor to the basement because of the plumbers mistake. McCarthur was reasonably quick to show up and get the water taken care of, but they have been extremely slow at fixing what was damaged. The flooding happened almost 2 months ago and we are still waiting for them to fix what has been damaged. We moved into a new house only to be in a never ending construction zone. I wouldn't be so frustrated if there were actually people working on it, but there is 2-3 week wait time between each person that comes to do their part of the work. Painters were scheduled before the baseboards had been put back on. The guy putting the baseboards on was scheduled before the flooring was put back down. The planning and execution of fixing this problem has been horrible. Had I known how slow their response time was I would not have bought a new home from them. If everything goes perfect when they build the home then I'd say it's a great experience. But if anything goes wrong and you need them to fix something, be prepared to be put on the back burner.
2 months living here and still waiting for a door with a crack in it to be replaced, paid for a upgraded washer and was told they would replace it or reimburse me the money, my garage door doesn't work properly. Signed contracts thinking the Hoa was $135 a month 3 weeks after living here I find out it's going up to $195 a month. Wish I never would have purchased this home. Just one thing after another with problems
I work in the construction industry and was amazed at the exceptional experience that working with McArthur Homes turned out to be, all construction projects should be so well run. Kish M.
We were very pleased that our home was completed ahead of schedule, even though we couldn't close ahead of schedule. We were also very relieved that we didn't have to deal with any problems or issues that arose (if there were any, we don't even know!); those were taken care of by someone else and we didn't hear anything about them. We are also very pleased with our perception that McArthur homes is very honest and therefore have the confidence that they will stand behind their work product should we encounter any problems in the future.
It was a very tough and daunting process for us to start looking for a new home, but we were thankful our realtor referred us to McArthur Homes. McArthur is the most trustworthy home-builder in UT and has figured out what real, exceptional customer service is! At every touch point you are treated the same way - like the most valued customer and the most important person to them in the world. It is a huge life-changing experience and they make you feel comfortable, informed and relaxed throughout the whole process. I can definitely recommend with the highest degree of confidence, McArthur Homes to any prospective home-builder. Dale and Janae Jakins
It was a great experience, it is a nice house, and they did it on schedule. We looked at a lot of homes, and McArthur Homes had the best layout and best designed homes. We are happy with the experience. They have a moving truck you can borrow, that is huge, it enabled us to get things like furniture using that truck. That has been a real highlight.
McArthur Homes builds beautiful homes that are well designed, and they build in great areas to live. My project was also completed in a timely manner.
My experience building a home with McArthur Homes went more smoothly than I anticipated. They were honest and open about the timeline and processes. They finished my home ahead of schedule. I haven't had any issues since closing and they have been timely in responding to warranty issues.
We've been looking for homes for over two years, and this was not only in our price range but it is a beautiful home. We love the craftsmanship, and the workers were great to work with. We love our new home, and we have been recommending them to our friends and family.
We love McArthur homes! We were on a limited time crunch around Christmas time and in one day we had to sign papers, design our home, and get everything in line before we had to head home across the country. We were very well prepared to come since we were given the upgrade books before we came. We already had an idea of what we were wanting which saved a ton of time. Everything flowed great from signing papers to designing our home. My wife was able to come to the predrywall walk though. Scheduling was perfect and it was nice to see the home's progress. After many pictures that we waited for, our house was done. Our closing date stayed the same and we were able to plan on moving a few months in advance, which was a great help since moving across the country is not an easy feat. Overall the process was really easy and not stressful like we have heard from others. McArthur homes were wonderful for us and we would recommend them to any of our friends! We are so happy with how our townhouse turned out.
We've had a fantastic experience moving into a McArthur build. My wife and I are first time home buyers and we received a level of service that exceeded our expectations.
They made the whole experience of home building fun and everyone was great to work with. Andra Killian provided excellent service and was great to work with. The help from the design center was equally amazing. I would recommend their services to a friend.
Jeff and Samantha did a great job in helping us in the buying process. Collin was fantastic in making sure our house looked great. Dean not only did the job he's supposed to do but he went above and beyond. Thank you.
I have been especially impressed with the warranty program. Every time I had an issue it was attended to promptly. Dean has been excellent to work with. The evening before our "big" move we were unloading a POD and he stopped to help for a few minutes. All of your employees have been great.
First would be the employees. I was always responded to quickly and courtiously. I've also been impressed with the workmanship of the home. There were a couple items I didn't think would be fixed but Collin made sure it looked nice. We have friends that moved in down the street and used another builder and they commented on the quality of work they'd noticed in McArthur homes. Your whole team was a pleasure to work with.
After looking at a few different builders we are grateful we chose McArthur homes. They went above in beyond throughout the whole process. Their sales team helped us choose and design our dream house and the crews and vendors did a wonderful building it. After it was finished we noticed a couple things we'd overlooked in the walk-through. We thought they'd be too minor to fix, but they sent someone out immediately. Although we don't plan on moving anytime soon if we're ever in the market again we'll look at McArthur homes first.
Sarah in the design center was awesome. I struggle with matching colors and she helped me without making me feel stupid and gave great suggestions.
McArthur Homes has high standards and genuinely wants its customers to be happy with their home. They are willing to do what it takes to make that happen.
Everything about our experience with McArthur Homes was absolutely perfect! During the whole process we were happy, excited and never disappointed.
I was deeply dissatisfied with the quality of craftsmanship of our home. Our linoleum and our carpet have bumps and the linoleum was patched in a couple of places. The walls are like living in a house from Dr. Seuss. We had a huge gash in the door frame of our closet. The paint was poorly executed around edges throughout the house. All in all nothing McArthur Homes should ever walk away from with any sense of pride.
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Herriman, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; West Valley City, UT; Eagle Mountian, UT; South Jordan, UT; Lei, UT; N. Salt Lake, UT; and 5 other cities in Utah.
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 547 out of 838 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.
McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.
McArthur Homes is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, McArthur Homes must survey all of their customers.
If you are a recent customer of McArthur Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of McArthur Homes's application.