McArthur Homes
9962 S Redwood RdSouth Jordan, UT 840952315(801) 253-9910

2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year


Customer Feedback Summary

Of 823 customers surveyed, 540 responded (66%)
Likely to Recommend
90%
Value
93%
Professional & Organized
91%
Employees & Subcontractors
90%
Design Center & Selections
88%
Homeowner's Orientation
95%
Smooth Closing
88%
Overall Experience
88%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

66 Ratings
44
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  • McArthur Homes
    Review by Jordon H. of Lehi, UT
    Dec 11, 2014

    2 months living here and still waiting for a door with a crack in it to be replaced, paid for a upgraded washer and was told they would replace it or reimburse me the money, my garage door doesn't work properly. Signed contracts thinking the Hoa was $135 a month 3 weeks after living here I find out it's going up to $195 a month. Wish I never would have purchased this home. Just one thing after another with problems

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Kish M. of Herriman, UT
    Dec 06, 2014

    I work in the construction industry and was amazed at the exceptional experience that working with McArthur Homes turned out to be, all construction projects should be so well run. Kish M.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Eagle Mountain, UT
    Dec 05, 2014

    We were very pleased that our home was completed ahead of schedule, even though we couldn't close ahead of schedule. We were also very relieved that we didn't have to deal with any problems or issues that arose (if there were any, we don't even know!); those were taken care of by someone else and we didn't hear anything about them. We are also very pleased with our perception that McArthur homes is very honest and therefore have the confidence that they will stand behind their work product should we encounter any problems in the future.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by D.A.J. of Eagle Mountain, UT
    Nov 14, 2014

    It was a very tough and daunting process for us to start looking for a new home, but we were thankful our realtor referred us to McArthur Homes. McArthur is the most trustworthy home-builder in UT and has figured out what real, exceptional customer service is! At every touch point you are treated the same way - like the most valued customer and the most important person to them in the world. It is a huge life-changing experience and they make you feel comfortable, informed and relaxed throughout the whole process. I can definitely recommend with the highest degree of confidence, McArthur Homes to any prospective home-builder. Dale and Janae Jakins

    Did you find this helpful? Yes
  • McArthur Homes
    Review by K.A.J. of Lehi, UT
    Oct 24, 2014

    It was a great experience, it is a nice house, and they did it on schedule. We looked at a lot of homes, and McArthur Homes had the best layout and best designed homes. We are happy with the experience. They have a moving truck you can borrow, that is huge, it enabled us to get things like furniture using that truck. That has been a real highlight.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Christopher F. of Lehi, UT
    Sep 23, 2014

    McArthur Homes builds beautiful homes that are well designed, and they build in great areas to live. My project was also completed in a timely manner.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Dan M. of Herriman, UT
    Sep 03, 2014

    My experience building a home with McArthur Homes went more smoothly than I anticipated. They were honest and open about the timeline and processes. They finished my home ahead of schedule. I haven't had any issues since closing and they have been timely in responding to warranty issues.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by James N. of Eagle Mountain, UT
    Aug 08, 2014

    We've been looking for homes for over two years, and this was not only in our price range but it is a beautiful home. We love the craftsmanship, and the workers were great to work with. We love our new home, and we have been recommending them to our friends and family.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Steven S. of Lehi, UT
    Aug 01, 2014

    We love McArthur homes! We were on a limited time crunch around Christmas time and in one day we had to sign papers, design our home, and get everything in line before we had to head home across the country. We were very well prepared to come since we were given the upgrade books before we came. We already had an idea of what we were wanting which saved a ton of time. Everything flowed great from signing papers to designing our home. My wife was able to come to the predrywall walk though. Scheduling was perfect and it was nice to see the home's progress. After many pictures that we waited for, our house was done. Our closing date stayed the same and we were able to plan on moving a few months in advance, which was a great help since moving across the country is not an easy feat. Overall the process was really easy and not stressful like we have heard from others. McArthur homes were wonderful for us and we would recommend them to any of our friends! We are so happy with how our townhouse turned out.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Joshua W. of Eagle Mountain, UT
    Jul 24, 2014

    They made the whole experience of home building fun and everyone was great to work with. Andra Killian provided excellent service and was great to work with. The help from the design center was equally amazing. I would recommend their services to a friend.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Daniel S. of Lehi, UT
    Jul 24, 2014

    We've had a fantastic experience moving into a McArthur build. My wife and I are first time home buyers and we received a level of service that exceeded our expectations.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Herriman, UT
    Jul 19, 2014

    Jeff and Samantha did a great job in helping us in the buying process. Collin was fantastic in making sure our house looked great. Dean not only did the job he's supposed to do but he went above and beyond. Thank you.

    Did you find this helpful? Yes
  • "Warranty Satisfaction" comment from Herriman, UT
    Jul 19, 2014

    I have been especially impressed with the warranty program. Every time I had an issue it was attended to promptly. Dean has been excellent to work with. The evening before our "big" move we were unloading a POD and he stopped to help for a few minutes. All of your employees have been great.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herriman, UT
    Jul 19, 2014

    First would be the employees. I was always responded to quickly and courtiously. I've also been impressed with the workmanship of the home. There were a couple items I didn't think would be fixed but Collin made sure it looked nice. We have friends that moved in down the street and used another builder and they commented on the quality of work they'd noticed in McArthur homes. Your whole team was a pleasure to work with.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Steven S. of Herriman, UT
    Jul 19, 2014

    After looking at a few different builders we are grateful we chose McArthur homes. They went above in beyond throughout the whole process. Their sales team helped us choose and design our dream house and the crews and vendors did a wonderful building it. After it was finished we noticed a couple things we'd overlooked in the walk-through. We thought they'd be too minor to fix, but they sent someone out immediately. Although we don't plan on moving anytime soon if we're ever in the market again we'll look at McArthur homes first.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Herriman, UT
    May 06, 2014

    Sarah in the design center was awesome. I struggle with matching colors and she helped me without making me feel stupid and gave great suggestions.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Herriman, UT
    Apr 29, 2014

    McArthur Homes has high standards and genuinely wants its customers to be happy with their home. They are willing to do what it takes to make that happen.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Eagle Mountain, UT
    Apr 28, 2014

    Everything about our experience with McArthur Homes was absolutely perfect! During the whole process we were happy, excited and never disappointed.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by Jefferson M. of Herriman, UT
    Apr 13, 2014

    I was deeply dissatisfied with the quality of craftsmanship of our home. Our linoleum and our carpet have bumps and the linoleum was patched in a couple of places. The walls are like living in a house from Dr. Seuss. We had a huge gash in the door frame of our closet. The paint was poorly executed around edges throughout the house. All in all nothing McArthur Homes should ever walk away from with any sense of pride.

    Did you find this helpful? Yes
  • McArthur Homes
    Review by E.A.K. of Herriman, UT
    Mar 11, 2014

    If you take cabinets out of the equation, everything with our home went pretty smoothly. But when you add them in, it was just about the most frustrating experience of our lives. We are first time home builders and happened to build during a tumultuous time with McArthur finding a cabinet company and unfortunately we suffered because of it. They did away with the originals at the design center, increased the price of what was once a base shaker cabinet by more than $1000, and were extremely difficult to work with to find a resolution. Even upper management in the company were less than sympathetic and said if we didn't like it, then we could walk. Once we decided, it took forever to get the cabinets in, and no one could give us an exact date of when they would be installed. We were told one date, and they would not show up, so we were given another date, and they were still not installed. Instead of McArthur reaching out to these vendors, claiming they could not get a hold of them, our REALTOR had to call and talked to someone on the first try. We had to close without receiving most of our cabinets, receiving them more than a week after, because still no one could tell us when they would arrive on the truck and our loan lock was expiring. One of the cabinets we received was also a completely different color than the rest. Once the dust settled, the product we were provided was not up to par with what we feel like it should be. Every single cabinet is scratched and dinged. The lack of communication between McArthur and it's buyers is ridiculous. We feel like buyers are nothing more than dollar signs to McArthur, and you can pretty much guarantee that everything you see in models is an upgrade. Bottom line: We love our house, and it turned out exactly how we wanted it. The floor plan is perfect. McArthur has great selection, but you definitely pay for it. My recommendation would be to increase communication and trust with your buyers. Give them updates, even if you don't have any, but feeling like you are a checkbook, or worse - forgotten about, is the worst feeling in the world during this already stressful time. Hopefully the cabinets in future homes are better quality and less of a headache than what we received.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • ENERGY STAR
  • National Association of Home Builders (NAHB)
  • National Association of Realtors
  • Salt Lake Home Builders Association
  • SMA Consulting
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009, 2010, 2011

Types of Work

  • New home (841)
  • Home for sale (628)
  • Custom home (627)
  • Windows & doors (2)

Recent Activity

  • 12/19/14 McArthur Homes received feedback from a customer in Lehi, UT.
  • 12/16/14 McArthur Homes received feedback from a customer in Herriman, UT.
  • 12/11/14 McArthur Homes received feedback from a customer in Lehi, UT.
  • 12/10/14 McArthur Homes received feedback from a customer in Lehi, UT.
  • 12/06/14 McArthur Homes received feedback from a customer in Herriman, UT.

More about McArthur Homes

As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Herriman, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; West Valley City, UT; Eagle Mountian, UT; Lei, UT; South Jordan, UT; N. Salt Lake, UT; and 5 other cities in Utah.

In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 540 out of 823 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.

McArthur Homes surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a McArthur Homes customer, and if McArthur Homes completed work for you after February of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by McArthur Homes since February of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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