2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year (more)
McArthur built us a house that I honestly don't think we would've been able to afford with another builder. They were extremely reasonable, personable, and helped us get into the house of our dreams.
We decided to go with McArthur because we liked their home layout and had heard they were a good builder. Our experience had plenty of problems. First, when we signed the initial contract, we were told we would be in within 6 months. 8 months later we closed. Also, upon signing you have 3 weeks to choose everything that will go in your home. We didn't live in the area and it was really pushing us to make all the decisions in that time frame, especially with the design center only being open 2 days a week for a couple hours. They were willing to make changes after this, but it cost for any and every change. One of our biggest issues was the communication between different people/divisions of the company. When we had problems we would be told something by one person and something else by another. For example, while constructing our home large amounts of rain fell and water was were left standing on our subfloors causing them to swell. We were told by the current construction manager that because of the damage they would offer us an extended warranty on the subfloors rather than replace the damage. Later on, after replacing the subflooring was no longer viable, we were told by someone else that no they weren't going to do anything about this and we just had the standard warranty. Same thing with so many other things. One person would tell us they would fix something and then another would tell us sorry after it was too late to fix. We finally learned -- Get it in writing and signed. Fortunately, by closing, we'd learned our lesson and had the fixes and unfinished build items written into our contract. Good thing too, as when we went to get our keys and were told by the construction manager that no they wouldn't fix those things, we could say "sorry, it's in our closing papers that McArthur Homes signed". I don't know if I feel the build quality is great, but overall, I like my home. The sales agents were always nice to us and tried to be helpful. We've had to call on the Warranty department several times and they have been excellent and fairly quick to respond. This is not our first home, so we may have been a little more picky about what we wanted and making sure things were done right. It was a very frustrating build for us and I felt like we were given lip service too often.
Our experience was really good with McArthur Homes. They were really attentive with our questions. They kept on schedule. They kept the construction site well maintained and clean during the process.
I would like to recognize Jeff and Collin at McArthur Homes for their exceptional service.
The overall building process was good (however not great). We do like our home and feel things will be better once the home is completely finished. Early in the process there were some upgrades that were offered to us but then taken away in two different occasions. This let us have a sour taste from the beginning and surprisingly McArthur didn't want to work with us even after backtracking on the upgrades. The sales staff were professional, helpful, and knowledgeable from the beginning to the end. McArthur builds a quality home and we are very happy with that.
Andra and Holly were great to deal with. Also a shout out to Damon.
I would not build with McArthur Homes again. Communication is poor and at times was like pulling teeth. Build quality is not the greatest. Overall, the McArthur team will work hard to resolve issues but it won't ever be the same as if things were just done right to begin with. I would put my hard earned money elsewhere.
Building with McArthur Homes was the easiest and best experience of my life. Building a home with McArthur Homes was the second best decision of my life. My family and I couldn't have been happier.
Andra Killian went above and beyond to make our experience wonderful. Especially with the closing, we had some deadlines we were hoping to meet and she made sure that things were on schedule and that we were able to close on time.
McArthur Homes's customer service leaves a lot to be desired. They build a good home for a fair price, but their communication was horrible and left a terrible home buying experience.
We had a really great experience with McArthur Homes and purchased a beautiful home for a really great price. I would not recommend using McArthur's preferred lender, however. Also, Farrah and Andrea were both amazing.
McArthur Homes offers great floors plans for their homes. They are honest in the client relations and they are a solid local company. We love our new home!
I would like to recognize Jesse Curtis, Lauralee, and Sara for their exceptional services on my project.
The initial impression of McArthur Homes was a favorable one but by the time of closing I can't recommend this builder to anyone. Supplier issues caused an increase in my out of pocket expenses which should never be the case. The management was unprofessional during the reselection process and the house completion was delayed. Thankfully McArthur made this right by helping with the costs to extend loan locks.
Sara at the design center was really good to work with. She gave good, honest opinions and she had good suggestions. At the same time, she let us make the decisions rather than pushing us one way or the other. She didn't try to upsell us.
I would Highly Recommend McArthur Homes to all my friends because of the quality of home they build and the customer service. They do not cut any corners.
McArthur Homes gave us nothing but a run around experience from the start. We were completely happy about our selection of cabinets and knowing that are home would be ready in May. Well, a few months later we were told that the cabinet company that McArthur homes uses was going out of business. So, we would have to go back into the design center to select new cabinets... not a big deal EXCEPT the selection of cabinets was terrible compared to the initial selection we had. On top of that we had to pay extra for the base model. A couple weeks later we asked about having more concrete poured in our backyard. We were willing to pay what it would cost, however, we were given the excuse directly from Dave McArthur that they could not, nor would not be pouring any extra concrete in the backyards due to unstable/unsettled ground conditions..........WHAT? you are telling me you can't do something to make them stable? How did you stabalize or settle the ground where my foundation is poured....driveway....back patio? all we wanted was to extend the back patio by 4 feet wider and 3 feet deeper. Plus this information was all communicated through email several days after we asked. We then expected to close and we were told by Jeff that the final inspection could happen and we could get a clear to close..... however, no mirrors were in the home....the back porch had not even been started (there was a 4 foot drop off directly out of our back door). We final closed and got into our home the end of July.... then we had to wait a 5 weeks later for our final cabinet door to be installed into our kitchen. Overall, terrible experience...lack of communication by McArthur Homes..... everytime we talked to a member of McArthur Homes we did not feeel like we were receiving the facts, we felt like we were always getting a run around!
Working with McArthur Homes, I like the design options available as well as the locations available. They have a lot of different locations, and I like the quality of my home.
Overall my experience was okay. If you can find a home plan that requires little or no changes and your personality doesn't require a lot of communcaiton while home is being built, McArthur will be an excellent choice for you. If you are planning on making changes to the base home design and your personnality requires you to be involved in the building process, then McArthur is not the builder for you and you should go with a more custom home builder. With that said, we have a beautful, well built home that my wife adores and I am happy now that I'm moved in. I'm still on the fence in regardes to warranty work (I have heard some horror stories). But so far our issues are being resolved in a timely fashion.
Being that we were first time home buyers McArthur Homes the whole process very easy for us. The design center was great. Everyone that we worked with was wonderful.
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Herriman, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; West Valley City, UT; Eagle Mountian, UT; N. Salt Lake, UT; Her, UT; Lahi, UT; and 2 other cities in Utah..
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 476 out of 709 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.