2011 Guildmaster Winner 2010 Guildmaster Winner 2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year (more)
McArthur Homes's customer service leaves a lot to be desired. They build a good home for a fair price, but their communication was horrible and left a terrible home buying experience.
We had a really great experience with McArthur Homes and purchased a beautiful home for a really great price. I would not recommend using McArthur's preferred lender, however. Also, Farrah and Andrea were both amazing.
McArthur Homes offers great floors plans for their homes. They are honest in the client relations and they are a solid local company. We love our new home!
I would like to recognize Jesse Curtis, Lauralee, and Sara for their exceptional services on my project.
The initial impression of McArthur Homes was a favorable one but by the time of closing I can't recommend this builder to anyone. Supplier issues caused an increase in my out of pocket expenses which should never be the case. The management was unprofessional during the reselection process and the house completion was delayed. Thankfully McArthur made this right by helping with the costs to extend loan locks.
Sara at the design center was really good to work with. She gave good, honest opinions and she had good suggestions. At the same time, she let us make the decisions rather than pushing us one way or the other. She didn't try to upsell us.
I would Highly Recommend McArthur Homes to all my friends because of the quality of home they build and the customer service. They do not cut any corners.
McArthur Homes gave us nothing but a run around experience from the start. We were completely happy about our selection of cabinets and knowing that are home would be ready in May. Well, a few months later we were told that the cabinet company that McArthur homes uses was going out of business. So, we would have to go back into the design center to select new cabinets... not a big deal EXCEPT the selection of cabinets was terrible compared to the initial selection we had. On top of that we had to pay extra for the base model. A couple weeks later we asked about having more concrete poured in our backyard. We were willing to pay what it would cost, however, we were given the excuse directly from Dave McArthur that they could not, nor would not be pouring any extra concrete in the backyards due to unstable/unsettled ground conditions..........WHAT? you are telling me you can't do something to make them stable? How did you stabalize or settle the ground where my foundation is poured....driveway....back patio? all we wanted was to extend the back patio by 4 feet wider and 3 feet deeper. Plus this information was all communicated through email several days after we asked. We then expected to close and we were told by Jeff that the final inspection could happen and we could get a clear to close..... however, no mirrors were in the home....the back porch had not even been started (there was a 4 foot drop off directly out of our back door). We final closed and got into our home the end of July.... then we had to wait a 5 weeks later for our final cabinet door to be installed into our kitchen. Overall, terrible experience...lack of communication by McArthur Homes..... everytime we talked to a member of McArthur Homes we did not feeel like we were receiving the facts, we felt like we were always getting a run around!
Working with McArthur Homes, I like the design options available as well as the locations available. They have a lot of different locations, and I like the quality of my home.
Overall my experience was okay. If you can find a home plan that requires little or no changes and your personality doesn't require a lot of communcaiton while home is being built, McArthur will be an excellent choice for you. If you are planning on making changes to the base home design and your personnality requires you to be involved in the building process, then McArthur is not the builder for you and you should go with a more custom home builder. With that said, we have a beautful, well built home that my wife adores and I am happy now that I'm moved in. I'm still on the fence in regardes to warranty work (I have heard some horror stories). But so far our issues are being resolved in a timely fashion.
As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Herriman, UT; Eagle Mountain, UT; West Jordan, UT; West Valley, UT; West Valley City, UT; Eagle Mountian, UT; N. Salt Lake, UT; Her, UT; Lahi, UT; and 2 other cities in Utah..
In this report, McArthur Homes has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 456 out of 679 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2013.