Global Home Improvement wants all homeowners to discover innovation in home renovation with the best products on the market such as; Standing Seam Metal Roofing, James Hardie Siding and Fiberglass Windows! More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
James Hardie (179)
Windows & doors (30)
Whole house remodel (11)
Historic restoration (8)
HVAC service job (5)
Owens Corning (5)
Bathroom remodel (2)
Interior painting (2)
Water damage restoration (2)
Basement remodel (1)
Kitchen remodel (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Don, Shelly (our manager) and Mike (the salesperson) provided exceptional service. All three people we dealt with were fantastic!
Great job, everyone! My wife and I are very satisfied with our new windows - they look great, and are so much better in form and function than the original ones we had replaced.
Everyone at Global Home Improvement was friendly and helpful, from the representative I talked to at the home show where we first discovered them through the guys that came to install the windows. The work was done extremely quickly, but not rushed - our windows are great, and look so much better than...
Listened to my concerns and made sure that the job was done to my satisfaction.
I love the look & quality of the windows and the tidy installation. I'm also happy with the warranty (will see how it goes if I need to use it).
As a GuildQuality Guildmember, Global Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Global Home Improvement in Philadelphia, PA; Doylestown, PA; Morristown, NJ; West Chester, PA; Phila, PA; Cherry Hill, NJ; Langhorne, PA; Phoenixville, PA; Malvern, PA; Newtown, PA; and 558 other cities in Pennsylvania, New Jersey, Delaware, New York and Maryland.
In this report, Global Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 1,444 out of 1,849 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
If you are a Global Home Improvement customer, and if Global Home Improvement completed work for you after April of 2011 but you haven't yet received a survey, please let us know.
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