Global Home Improvement wants all homeowners to discover innovation in home renovation with the best products on the market such as; Standing Seam Metal Roofing, James Hardie Siding and Fiberglass Windows! (more)
I was completely satisfied with everything that Mike and his crew did. I am a very pleased customer.
From the moment I submitted an inquiry to Global Home Improvement about Infinity by Marvin Windows to the moment they finished work and the communication via email, everything went exactly as they represented and the product wads exactly as described. The windows are much better than the existing windows we had. The crew who worked on the job were professional, good craftsman and knew what they were doing. They left the place clean, communicated with me well and were professional.
Employees who performed work were knowledgeable, efficient and courteous.
Disappointed with this job. Had to stay on top of them for info regarding start and time frame for job. Once job was done found leak in seam. Fortunately was able to place a bucket to catch water before any damage was done. Contacted supervisor a week ago and have yet to get a time for someone to remedy problem. Have had to keep calling them This is the 2nd job Global has done for us. The first one was totally opposite of this one as far as contacts went.
This was a professional experience, unlike that with the first company we intended to hire for the job at a higher price.
Excellent work. Professional installers. Communication and Follow up is poor. Seems to be a lack of coordination between employees.
Global put a new roof on our house during the summer and because their work is so superior we aske dthem to replace our windows.Great salesman and installation crew and manager. I highly recommend global.
I was very pleased with the quality of work, and courtesy of the workers.
From start to finish, project went smooth and without incident. Global Team was always there to quickly respond to any concerns we had especially when we had to change our schedules. Team was very accommodating! Thanks.
I was fortunate to discover Global considering the vast number of roofing contractors available in the Philadelphia area. They installed a standing seam metal roof over a low-pitch addition of our home. The metal roof addressed my concerns for water control and accumulation with the low-lying slope. From start to finish, Globalâ€™s sales staff, Murray, and the project manager, Tarry, were fantastic to work with. The project was completed on schedule and I appreciated their accessibility when I had questions. Globalâ€™s install crew worked very efficiently and they are experts at their craftâ€”their finished work is really impressive. Globalâ€™s pricing was very reasonable and considering the final product they deliveredâ€”it was well worth my investment.
A top-notch job from start to finish! We love the new barn roof!
Global installed a metal Standing Seam roof to accommodate the low pitch of my addition. Top-notch materials and fine workmanship, especially the soffit and gutters. Work was completed on schedule and now I have a dry addition on my house. Only one issue is the roofing panels are not completely flat about half way up and look a little curvy. A Standing Seam roof should be perfectly flat and straight. For that I took off one star in my rating.
We were very pleased with everything all along the way. I felt like the estimator was very thorough and that he covered everything. We were pleased with the job.
Its a little too early to say the windows are performing up to my expectations (since the weather has been warmer than normal), but if they perform as well as the people we worked with throughout our experience with Global I am confident that I will we extremely satsisfied.
I already did recommend someone already!
I am extremely happy. They did tremendous work and the employees were efficient and kept the job site clean. I cant say enough good things about them.
We are pleased with the salesman, James, for his professionalism and ability to be flexible when we asked for input and pricing on both metal and shingle roofs. He cared enough to make sure we were happy with the experience.Denis was also very knowledgeable, answering out questions and correctly anticipating all the materials needed to complete our roofing project without any delays. He was the type of project manager all companies should employ because he knows how to get the job done !Shaun, who led the crew installing the roofing, was never too busy to answer our questions along the way. He and his crew worked long hours during very windy, cold days and did a superb job. The roof looks great!. The crew did a fantastic job of cleanup too, I'm very impressed. They even crossed the road to the cornfield and retrieved a few pieces of debris that they noticed had blown there during installation of the roofing.THANKS GUYS for a job well done !
I wanted a metal roof specialist and they exceeded my expectations of everything from start to finish.
The end result was satisfactory, and our Project Manager was great when he was available. However, until he became available the home office communications were poor, we had no project manager for weeks, they sent work crews with different people each day so there no continuity of dialogue about specific concerns, the crews mostly worked only 4-5 hours each day, the project duration was 3X longer vs the original estimated time, they ran out materials which created additional delays, they left my 2nd-floor step landing and exterior balcony without rails for weeks, which was very dangerous.
The installers were very hard working. They completed the work like a well oiled machine. They were fast, pleasant and extremely neat. Cleaned up their work area, swept the yard area to pick up any materials left on site. they are a great installation crew.
As a GuildQuality Guildmember, Global Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Global Home Improvement in Philadelphia, PA; Morristown, NJ; Phila, PA; Doylestown, PA; Cherry Hill, NJ; West Chester, PA; Perkasie, PA; Langhorne, PA; Yardley, PA; Newtown, PA; and 487 other cities in Pennsylvania, New Jersey, Delaware, New York and Maryland.
In this report, Global Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in April 2011. In that time, 1,111 out of 1,394 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.