About this companyView all
Elite Remodeling Group
Elite Remodeling Group is one of Chicagoland’s premier full-service home remodelers. Since 1993, we have been the company that residents of Chicago, Rockford, Naperville, Northbrook, and beyond have turned to for high-quality products, competitive prices, and exceptional service. From home windows and siding to entry doors, basements, metal roofing, kitchens, and gutter protection, Elite Remodeling Group offers a range of different products. Whatever the size of your home remodeling budget, we will ensure that you get the absolute most value for your money. Unlike some remodelers, we place special emphasis on understanding our customers’ needs, and on being responsive to their input, questions, and concerns throughout the entire remodeling process. Elite Remodeling Group has an A+ rating from the Better Business Bureau and uses nothing but durable, long-lasting products. With eZone vinyl home windows, Bella Lux kitchens, revolutionary eSIP materials in our basement remodeling and more, Elite Remodeling Group provides a number of top-quality home remodeling solutions. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 210 customers surveyed, 130 responded (62%)
Types of workView all
Windows & doors (101)
Basement remodel (47)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by L.M.B. of Hoffman Estates,, IL
Review by John G. of Palatine IL , IL
Review by Greg C. of Lindenhurst, IL
Review by Kathy N. of Buffalo Grove, IL
"Installation Crew" comment from Vernon Hills , IL
The crew chief Tom was very polite, prompt and kept his crew on target and left my house neat and tidy. He took the time to answer our questions as well.
"Area Of Satisfaction" comment from Rolling Meadows , IL
I like the salesman. He was nice, easy going, and it was easy to pick out windows with him. The installation group was good, and they were done quickly. I appreciated them.
"Reason For Choosing Elite" comment from Rolling Meadows , IL
They came to our house and we needed windows. We did check their status and googled them to see their reviews. Ultimately, it was that the salesperson came to our door.
"Area Of Satisfaction" comment from St Charles, IL
Installation was fast and painless. The guy came and showed us how to work the windows. The price was right. There were not any hidden gimmicks. The salesman did want to give us the whole shpeal and we didn't want that. We just wanted the windows but that wasn't a big deal.
Review by Jim Y. of St Charles, IL
"Area Of Satisfaction" comment from Schaumburg , IL
I was most satisfied in terms of the windows, they are wonderful. The staff is also very friendly.
- 2012 Qualified Remodeler Top 500
- 2009 Qualified Remodeler Top 500
- 2010 Qualified Remodeler Top 500
- 2011 Qualified Remodeler Top 500
More about Elite Remodeling Group
As a GuildQuality Guildmember, Elite Remodeling Group relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Elite Remodeling Group in Grayslake, IL; Arlington Heights, IL; Buffalo Grove, IL; Palatine, IL; Geneva, IL; Gurnee, IL; Wheaton, IL; Lindenhurst, IL; Elgin, IL; Bartlett, IL; and 75 other cities in Illinois and Wisconsin.
In this report, Elite Remodeling Group has published a summary of the customer feedback they've received since they joined GuildQuality in December 2011. In that time, 130 out of 210 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2015.
Elite Remodeling Group surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Elite Remodeling Group customer, and if Elite Remodeling Group completed work for you after December of 2011 but you haven't yet received a survey, please let us know.