About this companyView all
Dr. Roof is a full service roofing company with our headquarters in Roswell, Georgia. Dr. Roof has been serving the Metropolitan Atlanta area since 1988. Our mission is excellence in roofing and our aim is to differentiate ourselves from our competitors by providing excellent workmanship and customer service. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 1,110 customers surveyed, 634 responded (57%)
Types of workView all
Roof Repair (750)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
"Recognize Excellence" comment from Roswell, GA
I wish I could single one person out, but I felt they were all outstanding. From Suzanne to Flavio and his crew, Tim, Giovani and the window installer and the gutter guy. They all left me with the impression that they would do WHATEVER needed to be done to make sure we were staisified.
Review by Melissa I. of East Point, GA
Review by Everett D. of Dallas, GA
"Area Of Satisfaction" comment from Cumming, GA
Dr. Roof fixed the main problem that we had which was a big leak. We had a big drainage problem. It's rained a lot since then and we have't had that issue anymore.
"Area Of Satisfaction" comment from Roswell, GA
I am happy that they were very thorough, and communicated well.
Review by Johnny M. of Atlanta, GA
Review by Naomi S. of Atlanta, GA
Review by Cindy Z. of Atlanta, GA
Review by Jeff C. of Sugar Hill, GA
We had 4 new roof vent boot covers put on and there was probably some roofing tar added to seal things up. I feel that the boots, which probably cost $15-20 were at 50% of their contractor cost and the other say $300+ dollars was labor, which I think was very high for any contractor's price for about an hours work. However, I needed to do this to complete the terms of my house sale so I was over a bucket and paid what I needed to.
Review by Sheila M. of Canton, GA
Dr. Roof said there was nothing on our roof that needed replacing or repair, even though 2 other companies said our entire roof needed to be replaced because shingles were no longer available. We had the 7 shingles they said we needed to repair the roof, but the first 2 companies said they would not use them. Dr. Roof said they would do repair, but when he checked the roof couldn't find damage we were told we had.
Q&A with Dr. RoofView all
The roof and foundation of my house needs to be fixed. If I get the roof done first because it is leaking, will it be affected when the foundation is fixed?
We suggest addressing your foundation issues first. Everything rests on your foundation. Even the slightest movement may affect everything above. Before you invest in a new roof, be sure your foundation is corrected.
GuildQuality Partner Affiliations
- James Hardie Elite Preferred Remodeler
- Angie's List - 2011 Super Service Award
- Angie's List
- Angie's List - 2010 Super Service Award
- CertainTeed Select Shingle Roofer
More about Dr. Roof
As a GuildQuality Guildmember, Dr. Roof relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Dr. Roof in Marietta, GA; Roswell, GA; Atlanta, GA; Alpharetta, GA; Cumming, GA; Johns Creek, GA; Sandy Springs, GA; Lawrenceville, GA; Suwanee, GA; Duluth, GA; and 40 other cities in Georgia and New Jersey.
In this report, Dr. Roof has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 634 out of 1,110 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2016.
Dr. Roof surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Dr. Roof customer, and if Dr. Roof completed work for you after October of 2011 but you haven't yet received a survey, please let us know.
2016 Guildmaster Application
Dr. Roof is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Dr. Roof must survey all of their customers.
If you are a recent customer of Dr. Roof and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Dr. Roof's application.