Dr. Roof of Roswell, GA reviews and customer feedback from GuildQuality surveys
Dr. Roof
1460 Woodstock RoadRoswell, GA 30075(770) 552-7663

Dr. Roof is a full service roofing company with our headquarters in Roswell, Georgia. Dr. Roof has been serving the Metropolitan Atlanta area since 1988. Our mission is excellence in roofing and our aim is to differentiate ourselves from our competitors by providing excellent workmanship and customer service. (more)


Customer Feedback Summary

Of 761 customers surveyed, 447 responded (59%)
Likely to Recommend
96%
Value
95%
Clean & Safe
97%
Construction Quality
97%
Work Done Right
93%
Professional & Organized
94%
Problem Resolution
96%
Sales Knowledge
98%

Map of Recent Work

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Reviews & Comments

93 Ratings
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  • Dr. Roof
    Review by Josep J. of Johns Creek, GA
    Feb 06, 2015

    Dr. Roof did a good job from beginning to end. They had the solutions to all the issues. The timing was good except that it was broken up by the holidays. Everything else was phenomenal.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by David M. of Marietta, GA
    Feb 02, 2015

    I'm very satisfied. They communicated and got the job done very well. I'm a happy customer.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Jim B. of Roswell, GA
    Feb 02, 2015

    Dr. Roof set up a time to come fix a leak in my roof. That morning the weather was bad and they texted me before I even got up stating that it would not be possible to fix my roof that day but they would come the next day. They came and fixed the roof as promised. When we showed them another potential issue, they stated it was something as simple as removing a nail and replacing it with a new one. They did that for free and I appreciate that.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Cumming, GA
    Jan 29, 2015

    Everyone at Dr. Roof was professional.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Cumming, GA
    Jan 29, 2015

    I was most satisfied in that they were quick to respond.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Bill W. of Marietta, GA
    Jan 29, 2015

    I've been dealing with Dr. Roof for years now. Every time I use them, they are professional and know what they're doing. As far as I'm concerned, Dr. Roof is the best around.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Milton, GA
    Jan 29, 2015

    Everyone at Dr. Roof did their job very well.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Milton, GA
    Jan 29, 2015

    There were no surprises. They showed up, did the work, and left the job site clean. There were no changes in the billing or errors.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Kathleen R. of Alpharetta, GA
    Jan 23, 2015

    Dr. Roof's value and quality of was was excellent. They addressed any challenges during the project, and corrected any issues that arose. The quality and their service is highly rated.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Buford, GA
    Jan 22, 2015

    The roofers came in freezing weather and worked solidly for a day and a half to fix our roof. There was no downtime and no breaks for them and I've never seen anyone work so hard or provide such quality workmanship in the roofing business.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Atlanta, GA
    Jan 21, 2015

    They didn't try to sell me anything that I didn't really need but advised me on wear and tear issues on the roof and when I might need to have it replaced. In my case, 2 to 3 years.

    Did you find this helpful? Yes
  • "Clean & Safe" comment from Roswell, GA
    Jan 08, 2015

    I've never seen anyone who did it as well as they did. You would never have known that they had been here when they left every evening. They were all perfectionists in this sense. When they said they would be here at 7 AM in the morning they were here at that time. I have never had a experience with a company like this. My husband agrees.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by John W. of Roswell, GA
    Jan 08, 2015

    I found them to be exceptional in everything that they did. They also helped out with some other matters that they did not have to help out with. They went above and beyond. We had some tremendous problems and I really can't say enough about them and all of their teams. Each group that came was the same. They were all very honest and everything was absolutely as it should be. They checked on us everyday. They called back afterwards to check that everything was okay. I just have not had anybody be that thorough.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by B.A.L. of Marietta, GA
    Dec 19, 2014

    Dr. Roof was very professional and did what they said they would do.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Lorraine L. of Roswell, GA
    Dec 17, 2014

    I have used Dr. Roof several times in the past. Two new roofs and recently Hardee Plank siding for my entire house. I have always been extremely pleased with their work and professionalism. Workers onsite are courteous and pay attention to detail. They do it right the first time!

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Fred H. of Cumming, GA
    Dec 11, 2014

    Our project was multi-faceted involving roofing, siding, insulation, and painting. We could not have been happier with the results both from a craftsmanship level and customer service experience.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Joy W. of Woodstock, GA
    Dec 11, 2014

    Dr. Rood is very professional and wonderful. The installers were quiet, clean, and did the job fast.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Derek K. of Dacula, GA
    Dec 03, 2014

    We have used Dr. Roof twice, and I like that both times people came out, they were very honest and did a great job of our assessing our roof. They were open, honest, clear and helpful about the longevity of the roof.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Lori P. of Johns Creek, GA
    Nov 24, 2014

    Dr. Roof has completed several repair jobs on my roof. They are always punctual, knowledgeable, courteous and professional. My repairs have been taken care of each time to my complete satisfaction.

    Did you find this helpful? Yes
  • Dr. Roof
    Review by Janice H. of East Point, GA
    Nov 21, 2014

    I find Dr. Roof a very good company, from the salesman they sent out throughout the whole process of replacing everything on the roof and the work that was stated on the contract. It is a very good quality of work, and the personnel is super.

    Did you find this helpful? Yes
More Reviews & Comments

GuildQuality Partner Affiliations

  • James Hardie Elite Preferred Remodeler

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List
  • Angie's List - 2010 Super Service Award
  • +3 More
  • CertainTeed Select Shingle Roofer
  • GAF ELK
  • GAF ELK Master Elite
  • GAF Master Elite Roofing Contractor
GuildQuality Member
Guildmember
Since 2011
GuildQuality Master Award Winner
Guildmaster Award Winner
2013, 2014

Types of Work

  • Roof (401)
  • Roof Repair (401)

Recent Activity

  • 2/19/15 Dr. Roof received feedback from a customer in Marietta, GA.
  • 2/10/15 Dr. Roof received feedback from a customer in Smyrna, GA.
  • 2/06/15 Dr. Roof received feedback from a customer in Johns Creek, GA.
  • 2/06/15 Dr. Roof received feedback from 2 customers.
  • 2/06/15 Dr. Roof received feedback from a customer in Alpharetta, GA.

More about Dr. Roof

As a GuildQuality Guildmember, Dr. Roof relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Dr. Roof in Marietta, GA; Roswell, GA; Atlanta, GA; Alpharetta, GA; Cumming, GA; Johns Creek, GA; Sandy Springs, GA; Lawrenceville, GA; Suwanee, GA; Smyrna, GA; and 35 other cities in Georgia and New Jersey.

In this report, Dr. Roof has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 447 out of 761 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.

Dr. Roof surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Dr. Roof customer, and if Dr. Roof completed work for you after October of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by Dr. Roof since October of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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2015 Guildmaster Application

Dr. Roof is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Dr. Roof must survey all of their customers.

If you are a recent customer of Dr. Roof and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Dr. Roof's application.