Dr. Roof is a full service roofing company with our headquarters in Roswell, Georgia. Dr. Roof has been serving the Metropolitan Atlanta area since 1988. Our mission is excellence in roofing and our aim is to differentiate ourselves from our competitors by providing excellent workmanship and customer service. (more)
Dr Roof replaced our roof and gutters at the same time. I wrongly assumed the gutters would last. To my surprise Dr. Roof stated the corners of the gutters only last 5 years after which the corners need to be re-glued. Also , one area of the gutters was found to be missing and the wood was exposed. I was billed $400 to fix their original work.
Thank you for your feedback. Unfortunately, some items do wear over time and may need maintenance. The gutters installed in 2008 may need maintenance at the seams, as the material at the seams is a sealant which wears naturally over time. The gutters themselves appear in good condition still and should last much longer.
This particular visit was to check for damage to a brand new roof (Dr. Roof installed) due to 2 falling trees. The only damage was to a vent boot which was replaced. For this visit the work was WELL DONE and on time, but I gave a 2 for when the roof was initially installed due to some roofing debris in the gutters and on one side of the house.
The salesperson was very knowledgeable and made a good recommendation. They fixed the problem in a timely fashion and I was very happy with the value of service and quality of work.
Been using Dr. Roof for a couple of years and find them to be 5-star with workmanship and materials used. Professional staff that is educated on the latest roofing technology in the industry. Very important a company continues educating and training their employees. Outstanding customer service, on-time quotes and service. If you want it done correctly and fairly, call Dr. Roof.
Dr. Roof showed up on time, did the job and left the place clean.
I've used Dr. Roof on numerous occasions and have always been satisfied with their work and professionalism and all other aspects of their work.
They were timely and very helpful, and they went out of their way to fit my schedule.
This is the second time we have used Dr. Roof. They are very cordial and did everything they promised us. I trusted their advice and felt like they were very up front with us.
Salesman was friendly and very knowledgeable. Willing to look at the problem where we asked, then took a picture to confirm the problem. Installed the chimney cap after it was made, and left the rusted one for us to see before he removed it. He explained why the new one was larger, and what it would help avoid.
I had my relatively flat roof replaced about two years ago by Dr. Roof. After the recent spring storms, I noticed a branch had punctured the roofing material. Within a week of my call, Kirk came out with the necessary repair materials and patched the hole.
Dr. Roof did a good job from beginning to end. They had the solutions to all the issues. The timing was good except that it was broken up by the holidays. Everything else was phenomenal.
I'm very satisfied. They communicated and got the job done very well. I'm a happy customer.
Dr. Roof set up a time to come fix a leak in my roof. That morning the weather was bad and they texted me before I even got up stating that it would not be possible to fix my roof that day but they would come the next day. They came and fixed the roof as promised. When we showed them another potential issue, they stated it was something as simple as removing a nail and replacing it with a new one. They did that for free and I appreciate that.
I've been dealing with Dr. Roof for years now. Every time I use them, they are professional and know what they're doing. As far as I'm concerned, Dr. Roof is the best around.
Everyone at Dr. Roof was professional.
I was most satisfied in that they were quick to respond.
Everyone at Dr. Roof did their job very well.
There were no surprises. They showed up, did the work, and left the job site clean. There were no changes in the billing or errors.
Dr. Roof's value and quality of was was excellent. They addressed any challenges during the project, and corrected any issues that arose. The quality and their service is highly rated.
The roofers came in freezing weather and worked solidly for a day and a half to fix our roof. There was no downtime and no breaks for them and I've never seen anyone work so hard or provide such quality workmanship in the roofing business.
As a GuildQuality Guildmember, Dr. Roof relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Dr. Roof in Marietta, GA; Roswell, GA; Atlanta, GA; Alpharetta, GA; Cumming, GA; Johns Creek, GA; Sandy Springs, GA; Suwanee, GA; Lawrenceville, GA; Duluth, GA; and 37 other cities in Georgia and New Jersey.
In this report, Dr. Roof has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 489 out of 842 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.
Dr. Roof surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Dr. Roof customer, and if Dr. Roof completed work for you after October of 2011 but you haven't yet received a survey, please let us know.