Dr. Roof is a full service roofing company with our headquarters in Roswell, Georgia. Dr. Roof has been serving the Metropolitan Atlanta area since 1988. Our mission is excellence in roofing and our aim is to differentiate ourselves from our competitors by providing excellent workmanship and customer service. (more)
Dr. Roof did a good job from beginning to end. They had the solutions to all the issues. The timing was good except that it was broken up by the holidays. Everything else was phenomenal.
I'm very satisfied. They communicated and got the job done very well. I'm a happy customer.
Dr. Roof set up a time to come fix a leak in my roof. That morning the weather was bad and they texted me before I even got up stating that it would not be possible to fix my roof that day but they would come the next day. They came and fixed the roof as promised. When we showed them another potential issue, they stated it was something as simple as removing a nail and replacing it with a new one. They did that for free and I appreciate that.
Everyone at Dr. Roof was professional.
I was most satisfied in that they were quick to respond.
I've been dealing with Dr. Roof for years now. Every time I use them, they are professional and know what they're doing. As far as I'm concerned, Dr. Roof is the best around.
Everyone at Dr. Roof did their job very well.
There were no surprises. They showed up, did the work, and left the job site clean. There were no changes in the billing or errors.
Dr. Roof's value and quality of was was excellent. They addressed any challenges during the project, and corrected any issues that arose. The quality and their service is highly rated.
The roofers came in freezing weather and worked solidly for a day and a half to fix our roof. There was no downtime and no breaks for them and I've never seen anyone work so hard or provide such quality workmanship in the roofing business.
They didn't try to sell me anything that I didn't really need but advised me on wear and tear issues on the roof and when I might need to have it replaced. In my case, 2 to 3 years.
I've never seen anyone who did it as well as they did. You would never have known that they had been here when they left every evening. They were all perfectionists in this sense. When they said they would be here at 7 AM in the morning they were here at that time. I have never had a experience with a company like this. My husband agrees.
I found them to be exceptional in everything that they did. They also helped out with some other matters that they did not have to help out with. They went above and beyond. We had some tremendous problems and I really can't say enough about them and all of their teams. Each group that came was the same. They were all very honest and everything was absolutely as it should be. They checked on us everyday. They called back afterwards to check that everything was okay. I just have not had anybody be that thorough.
Dr. Roof was very professional and did what they said they would do.
I have used Dr. Roof several times in the past. Two new roofs and recently Hardee Plank siding for my entire house. I have always been extremely pleased with their work and professionalism. Workers onsite are courteous and pay attention to detail. They do it right the first time!
Our project was multi-faceted involving roofing, siding, insulation, and painting. We could not have been happier with the results both from a craftsmanship level and customer service experience.
Dr. Rood is very professional and wonderful. The installers were quiet, clean, and did the job fast.
We have used Dr. Roof twice, and I like that both times people came out, they were very honest and did a great job of our assessing our roof. They were open, honest, clear and helpful about the longevity of the roof.
Dr. Roof has completed several repair jobs on my roof. They are always punctual, knowledgeable, courteous and professional. My repairs have been taken care of each time to my complete satisfaction.
I find Dr. Roof a very good company, from the salesman they sent out throughout the whole process of replacing everything on the roof and the work that was stated on the contract. It is a very good quality of work, and the personnel is super.
As a GuildQuality Guildmember, Dr. Roof relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Dr. Roof in Marietta, GA; Roswell, GA; Atlanta, GA; Alpharetta, GA; Cumming, GA; Johns Creek, GA; Sandy Springs, GA; Lawrenceville, GA; Suwanee, GA; Smyrna, GA; and 35 other cities in Georgia and New Jersey.
In this report, Dr. Roof has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 447 out of 761 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.
Dr. Roof surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Dr. Roof customer, and if Dr. Roof completed work for you after October of 2011 but you haven't yet received a survey, please let us know.
Dr. Roof is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Dr. Roof must survey all of their customers.
If you are a recent customer of Dr. Roof and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Dr. Roof's application.