I will not recommend Alure to a friend. After project was completed, I raised a concern to design consultant and project manager. No response from design consultant or upper management, only project manager responded back.
Excellent quality, professional install fast next and clean.
The communication ball was dropped on their end which I understand happens sometimes. However throughout the entire job is unacceptable.
Everyone coming to my home has commented on my new windows. I am likely to recommend NEWPRO to my family, friends and neighbors.
The product and the customer experience were solid. I was unhappy with the collateral damage to my ceiling above the shower. It's expected that there would be some damage but I would have thought with the money we paid that the workers would have tried to fix it. It's been a month and I still haven't been able to finish touching up the ceiling myself. There was also a mess left in my basement from the dust/materials. They should have vacuumed that up.
I was extremely satisfied with Newpro! I had 8 new windows installed in my home, and they replaced some of my siding. Every installer that came here could not have been more professional. They did a fabulous job and when both crews left you would not have known anyone was here. They cleaned everything up so well. I had a very good experience with Newpro.
The installer was clean thorough friendly and I would recommend new pro and Felix especially.
I think the project was not done as quoted and the job was rushed
They're very easy and comfortable to work with. They're very professional.
Everyone was extremely professional.
The values don't match what the representative shows in the contract. They tell you one thing, but when everything starts rolling, it is something else. So, there is a lot of fine print that must be read or understood in order for you to know what you're doing because the fine prints aren't thoroughly discussed while the representative is sitting there.
They were awesome.
I wouldn't recommend them to anyone.
My rating of a three is because of how the project was handled and quality of work. The windows themselves are fine, but there were other factors.
I am likely to recommend NEWPRO to a friend because they came in to do the job and were very efficient, very clean, and they finished sooner than they had estimated.
My only problem with NEWPRO was before I called them, I called Anderson, and they offered me a better deal with financing. NEWPRO's interest is high, so I am paying off the door in three months. I am very happy with the job they did, and if someone asked me, I would recommend them. The only thing I didn't like was the financing. Other companies offered 12 months no interest. I paid the whole thing in three months because it was high interest. Besides that, I am happy with the job they did.
The installation staff are courteous, polite, and I felt safe with them in my home!
The quality of the installation was poor, and they exceeded the scheduled installation time.
They did not communicate with each other. They would call me back about something I had already decided on. They need to learn to communicate with each other.
The service was great!
I appreciate the two men who came to do the installation. They were efficient and cleaned up wonderfully. They didn't leave anything behind. They did a really good job. They were really quick. They installed 8 windows in a half a day. I really like the windows.
I am likely to recommend NEWPRO to a friend because they stood by their work and did a great job.
The work was done as promised, on time, efficiently, and professionally. We are extremely satisfied with the end result!
I was very impressed with the sales and the installation team!
I am very disappointed in NEWPRO.