Windsong Properties
www.windsonglife.com
120 Colony Center Drive, Suite 300
Woodstock, GA 30188
(770) 516-3409
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Likely to Recommend
96%
Recommend Community
96%
Employees & Subcontractors
98%
Schedule
95%
Smooth Closing
97%
Expertise
96%
Overall Experience
91%
Warranty
95%
Communication
93%
Clean & Safe
90%
Sales Communication
95%
Value
95%
Trust Developer
93%
Innovation
96%
Problem Resolution
91%
Sales Community Presentation
96%
Professional & Organized
96%
Warranty
92%
Comment Recognize Excellence Dallas, GA May 10, 2012

The entire team was exceptional. I am a very demanding person and probably difficult to deal with regarding my expectations. It took a lot of patience on the builder's part to give me a great home. I appreciate Steve, Mark, Kris, Jimmy, and Louann.......the entire team for building us a home which we will enjoy greatly.

Comment Innovation Dallas, GA May 10, 2012

Windsong was willing to research and use some different energy efficient insulation techniques.

Comment Additional Comment Dallas, GA Apr 09, 2012

I think I have died and have gone to heaven. We just got out of a three story house and into this one story.

Comment How Can We Do Better? Dallas, GA Apr 09, 2012

I think they have done a good job. I love our house. I love it more than any house I have ever lived in.

Comment Additional Comment Marietga, GA Apr 06, 2012

They have done a beautiful job for us. They are good people who truly want to please you. Lauren just can't do enough to help. In fact, I had a problem this morning, and she knew that I had to attend two funerals today, and so they have already come and taken care of the problem. You don't get that all the time. They are just a beautiful team, and I think they will go far.

Comment Recognize Excellence Marietga, GA Apr 06, 2012

Steve, Mark, Lauren, and Mike have all been so generous with their time and effort. Steve really worked with me with some difficulties in the very beginning. Mark has been just so easy to work with. Lauren comes to your rescue with everything. Mike runs to your house and does whatever he can. They were all four wonderful - they are a good team.

Comment Additional Comment Marietta, GA Mar 05, 2012

It was a good experience. We love our house and feel we got a good value for our money. They were delightful to work with.

Comment Additional Comment Marietta, GA Jan 10, 2012

I am very impressed with their product. It is exactly what I was looking for. The construction and the layout is fantastic. I was looking for a maintenance free exterior and that was nice to find. I was given a direct person to contact if there are any future issues and I greatly appreciate their set up.

Comment Recognize Excellence Marietta, GA Jan 02, 2012

I interacted withMicki, Steve, Mike, Mark and Lauren. They were all wonderful to work with I especially appreciated the time that they were always willing to give me. It was clear that everyone had "a great desire to meet and exceed expectations."

Comment How Can We Do Better? Woodstock, GA Dec 28, 2011

In regards to the house, I do not think that Windsong Properties could do anything better.

Comment Additional Comment Marietta, GA Nov 03, 2011

The whole thing was wonderful experience because of Mike, Mark and Steve. Mike is the most conscientious person I have ever met, I would recommend them to anybody.

Comment Customer Suggestion Marietta, GA Nov 03, 2011

No, I really don't. They far surpassed our expectations in delivering what they promised, on time and standing behind it. It was a better experience than what I was expecting, they are just wonderful people.

Comment How Can We Do Better? Woodstock, GA May 31, 2011

Well I would say continue to do the good work and finish the properties in the subdivision.

Comment Warranty Woodstock, GA Mar 29, 2011

Have not had warranty issues to date. Based on how other items have been handled, I am confident any warranty issues would be handled satisfactorily.

Comment Additional Comment Dallas, GA Mar 18, 2011

Windsong is one of the best developments I've ever lived in. I'm 75 years old and I've lived in other developments, but we've never dealt with people like this. They are unbelievable. They are intelligent, and honest and we are extremely happy here. All of my friends and us have a lot of fun here.

Comment Additional Comment Dallas, GA Feb 10, 2011

Everyone on staff is so friendly and yet professional. I love the neighborhood because everyone is outgoing and friendly and I still have a detached home with a very private courtyard. It's the best adult living home in the Atlanta area.

Comment How Can We Do Better? Dallas, GA Jan 26, 2011

They are exceptional! I cannot think of anything to make them better, unless they want to pay off my house!

Comment Recognize Excellence Dallas, GA Dec 18, 2010

Everyone we have worked with has been outstanding. Our first contact was with Joyce at the Somerset site. We stayed in contact using the internet website and visited Windsong in January 2010. Prior to visiting the site, Kris provided us with information about land and house options. Kris was very helpful in guiding us from our 'under contract' phase to the closing. We met Jimmy, Mark, and Steve and were impressed with their dedication to meeting our needs. We have nothing but high praise for the entire workforce at Windsong.

Comment Additional Comment Dallas, GA Oct 26, 2010

We really look forward to many years on Social Cove. Though I am not retired yet, I don't have too many years left to go, and I'm saving up a lot of rib punches for those guys who give me a hard time right now about me getting up at 4:30 am every morning to catch the bus downtown. One day I'll have my fun, as the song says, and it will be my turn to sleep in until 7:00 am every morning, and sit on the porch with the rest of them, drinking coffee and watching the turkeys down in the valley (if there is any valley left by then). But, like I said, I'll have my fun, and I have plenty of plans, and they don't include sitting around on the porch, but they do include loving living at Windsong, "Where Life's a Breeze!"

Comment Customer Suggestion Dallas, GA Oct 26, 2010

Are you kidding, how could I mess with perfection? No, really, things seem to be working very well, if I was going to suggest anything, it would be to continue focusing on staying the way you are right now. If you are considering growing, do so carefully and with only people who are of the same caliber as those who are now involved, but don't overburden your existing people. You know what they can do, but keep up their level of workmanship and expertise!

Comment Recognize Excellence Dallas, GA Oct 26, 2010

There are many, but here are four to start with:Kris Johnson; Jimmy Coxe; Steve Romeyn; and Lauren Merritt. Each of these people in their own way, serve to make Windsong Properties a place that is not only weathering the storm during a time when others are sinking, but they are performing heads and shoulders above any others that we saw while searching for a home in the Atlanta Metro area.

Comment Additional Comment Woodstock, GA Aug 02, 2010

It may seem like someone couldn't really be this good, but they really were.

Comment Recognize Excellence Dallas, GA Jul 08, 2010

Any time I needed to speak with Kris, she responded well and made me feel that I was the only customer she had. She made me feel at ease and always answered my questions to my satisfaction.Jimmy has been great. He explains well and seems to enjoy his job.Steve & Mark are very responsive. They all work together to provide the best experience for the homeowner.

Comment Expertise Dallas, GA Jul 08, 2010

These homes are designed to make life easier without being obvious in the accessibility. I came with some special needs and they have all been very accomodating in meeting those needs in this already acccessible home.

Guildmember since 2005

As a GuildQuality Guildmember, Windsong Properties relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Windsong Properties in Dallas, GA; Woodstock, GA; Locust Grove, GA; Marietta, GA; Marietga, GA; and Dallad, GA.

In this report, Windsong Properties has published a summary of the customer feedback they've received since they joined GuildQuality in October 2005. In that time, 360 out of 432 customers (83%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

Windsong Properties received feedback from a customer in Marietta, GA.

05/21/12

Windsong Properties received feedback from a customer in Dallas, GA.

05/17/12

2012 Guildmaster Application

Windsong Properties is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Windsong Properties must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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