- Member Report:
- 111 Responses
- Response Rate:
- 86.7%
- Dates:
- 01/29/2009 - 02/04/2010
In this report, Twin Cities Siding Professionals has published all ratings for the following selected questions that were provided by customers surveyed since January 2009. Since then, 111 out of 128 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Additional Comment
Thank you so much for making our remodel not just survivable, but enjoyable. After numerous bad experiences with home improvement contractors, TCSP was a real relief. - Jan 22, 2010
Overall, we are very pleased. They worked hard to get it done before Christmas and we really appreciated that. - Jan 15, 2010
We were very pleased and would use them again. Would also recommend them. - Dec 16, 2009
I enjoy my house! It looks like a new home! - Nov 02, 2009
We were very satisfied with everything. - Oct 19, 2009
We were happy with the service, workmanship and outcome. We are pleased with the look of the finished product. Thank you. - Oct 03, 2009
Twin Cities is a very professional organization. They did thier best to get my job started and finished. - Sep 30, 2009
I'm very happy with the job they did for me. - Aug 31, 2009
We were just so pleased with the job, they were such a pleasure to work with. - Aug 31, 2009
I would definetly hire Twin Cities Siding Professionals again. - Jun 29, 2009
Thanks for selling a great product and service. In today's economy, it is refreshing to find a level of service and professionalism that goes above our expectations. - Apr 10, 2009
It was a purely positive experience for us during the construction process and we love the way the house exterior looks. Twin Cities Siding went above and beyond their wirtten commitment to us. - Feb 12, 2009
Good company to do business with. What they promised is what they delivered, customer satisfaction. - Feb 09, 2009
We did extensive research in selecting our siding contractor and would consider TCSP "best-in-class" - overall they exceeded our expectations on this project. - Feb 09, 2009
Their whole staff treated me very professionally and were very knowledgeable and skilled. - Feb 07, 2009
Everyone at Twin Cities Siding was a pleasure to work with. We wish them nothing but success in the future. - Feb 04, 2009
An excellent company! - Jan 29, 2009
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Area For Improvement
All Expectations were met or exceeded - Jan 22, 2010
They didn't fall short of my expectations. They did an excellent job. I am happy with the work. - Nov 10, 2009
None - they exceeded our expectations. - May 03, 2009
They really set a high standard and make other contractors look like they need significant improvements - Feb 09, 2009
They met or exceeded all our expectations! - Feb 04, 2009
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Area Of Satisfaction
Every aspect of the job was part of a well thought through system. Everyone, from sales and office staff to the crew worked well together and with us. TCSP is by far the best contractor we have ever hired. Their craftsmanship and attention to detail is outstanding. - Jan 22, 2010
In all areas. Everything was great. - Jan 11, 2010
Great communication in terms of timing, job status. Great follow up on questions etc. Great staff including sales, project manager etc. Price was was very reasonable. - Dec 16, 2009
They communicated extremely well. They started the job earlier than they thought they would, and got done faster than they thought too. Overall, it was a great experience. - Dec 12, 2009
Installers very knowledgeable and courteous. They didn't mind my asking questions. - Dec 08, 2009
Everyone from TCSP that we met was pleasant and helpful, and they all seemed to care about doing a great job. - Dec 01, 2009
Terry explained the entire process to us. He made us feel confident that he would do a thorough job, that he would do it right, and that he cared about quality. - Dec 01, 2009
After having multiple projects done over the years on our house, this company stands out. They worked very well from beginning to end. Even when we requested a change that set them back, they were happy to oblige. They continuously but not obnoxiously, asked us if the project was meeting our expectations. Every worker was knowledgeable when asked a question. Not one single cigarette was left in our grass. Thanks. - Nov 10, 2009
Whenever they said they were going to be here, they were on time. They were a pleasure to do business with. - Nov 05, 2009
They were on time. The crew was excellent. They truthfully exceeded my expectations. - Nov 02, 2009
Curt Dingmann was absolutely incredible. Very responsive, he seemed to really care about us and our project. He was very upfront and honest. - Oct 21, 2009
I felt very well taken care of during the construction. I felt like a very important customer. I love the look of my house. The attention to detail was excellent. - Oct 19, 2009
Their expertise. The quality of the product. All of the people I met from Twin Cities were incredibly friendly and polite. - Sep 21, 2009
The quality of the work and their professionalism were outstanding. They all came to work on time and kept a clean workspace. - Sep 16, 2009
We are most satisfied with both the consultations leading up to the start of the project and the workmanship/crew. Terry really knows what he is talking about and made us feel much more comfortable that we were going with the right company. The crew, in particular Bryan, was absolutely great. Our house was very difficult due to having no plumb walls. Bryan really did a great job making the siding look great. - Sep 14, 2009
Darin Miller did an excellent job; he is well organized and has great attention to detail, an attribute we haven't seen a lot of during our remodeling process. - Sep 11, 2009
The workmanship and they way the work was preformed you do not expect them to work those long hours - Sep 11, 2009
The communication was excellent. - Aug 31, 2009
They were wonderful about keeping me informed. They were superb at cleaning up. They were very timely. Best of all, the communication was great. - Aug 06, 2009
They were very thorough and showed good attention to detail. - Aug 03, 2009
Terry took our jumbled ideas and came up with a plan. They were good about scheduling and getting the timing right. They got the job done as quickly as possible. - Jul 23, 2009
Bryan and Nate were very accommodating and responsive to our needs and concerns. Entire crew was courteous, professional and efficient. Ann in the office was very helpful by coming in on a Saturday and creating many mock ups of color choices on our house. It made the color choice much easier. Even the neighbors noticed how clean the area was every day when the crew left. - Jul 20, 2009
Quality of the work because it was excellent workmanship. - Jul 07, 2009
They were very organized and efficient. The work was done in a timely manner. The project supervision, Brain, was wonderful. - Jul 02, 2009
Everyone was very kind, helpful and honest. They cared about what our house looked like and how we felt. It is a very friendly and responsive staff and crew. Thank you. - Jun 27, 2009
They were very easy to talk to and there was always someone available to answer our questions. - Jun 13, 2009
The complete professionalism of every person I worked with. Even months after they were done, I needed some paperwork faxed to my bank to get the last of my insurance money and the office staff, Nancy, was on top of it and did it within a couple of hours of when I requested. And then apologized that it was "delayed". With most companies I would be happy to get a call back within a couple of hours. - May 18, 2009
The employees on the job were excellent, they were courteous and they communicated well. - May 08, 2009
The team showed up when they said they would. Good management of schedule and good communication with us on questions that came up as construction went along. - May 07, 2009
Professional, easy to work with, staff always pleasant, and everyone genuinely seemed to want us to be happy with the project result. - May 01, 2009
They did a good job, worked quickly, and were clean and orderly. - Apr 17, 2009
The workers seemed very competent and professional. - Apr 01, 2009
Overall it was fantastic. They are the best contractors we've ever had. Everybody involved was fantastic. We couldn't have been happier. - Mar 27, 2009
They were recommended by our neighbor and we found them to be everything she said they would be. They were professional and our project was finished in a reasonable amount of time. - Mar 24, 2009
I appreciated and saw value in the detailed nature of the project proposal. It really showed me what I was going to get for my investment and sold me on TCSP as my contractor of choice. The crew was great working with us along the way and addressed our concerns as needed. Lastly, TCSP is a very customer centric organization and made us feel valued as customers from Sales to project completion. - Feb 12, 2009
It was important to me to have the Hardie siding installed correctly and this was why I chose TCSP over another company that did our last siding job. - Feb 11, 2009
They were courteous, prompt, and thorough, and they resolved all my issues. - Feb 10, 2009
We always felt they were listening to us and returned our calls promptly. They do quality work. We had a hail storm about 6 months after the new siding was put on and our siding held up beautifully (many houses in the neighborhood needed new siding after the storm). - Feb 02, 2009
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Most Memorable
They were good listeners and very courteous. They seemed to want to do a great job. - Jan 11, 2010
They stuck to my project and made it happen. They are courteous and followed through with all their commitments. - Dec 18, 2009
I thought Chad went above and beyond with answering our questions and making sure we knew what was going on. Also, the fact that they got the job done before what they originally thought was pretty exceptional, too. - Dec 12, 2009
I thought their salesman was fabulous, he was a great guy. There was no overpromising, and you just liked to hang out with him. Mike Aby, the crew chief, was just terrific, too. - Dec 09, 2009
They did exactly what they said they would do. - Nov 02, 2009
They are a very efficient organization. - Sep 30, 2009
The installer, Bryan was very courteous and did a great job on my work. - Sep 24, 2009
Aside from the great siding on our house, the visit by Terry and his family for our initial estimate meeting was very memorable. Terry came out very late to accommodate our schedule and ended up bringing his family along. We enjoyed meeting his wife and his boys, who had a great time with our chickens and the dog. - Sep 14, 2009
The attention to our needs and flexibility. - Aug 07, 2009
They are a company of their word. They were here when they claimed they would be. They were finished when they claimed they would be. And they did exactly what they said they were going to do. They didn't have to come inside or go to town to get something. They took care of themselves. - Aug 06, 2009
They were very easy people to work with. - Aug 03, 2009
Our house looks fantastic with the new siding and trim. The neighbors have commented on what a nice job was done. - Jul 20, 2009
The crew was exceptional. - Jul 11, 2009
The open house was extremely helpful. It was also very helpful to be able to talk to the designer and have her help me pick colors. - Jul 02, 2009
The customer service - it's exceptional. - May 03, 2009
They actually delivered what they said they were going to deliver, and that rarely happens. It totally suprised us. - Mar 27, 2009
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Recommend Builder
Absolutely. - Sep 16, 2009
We would definitely recommend. - Feb 01, 2009
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Field Supervisor
5++++ He was absolutely excellent - Sep 11, 2009
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Professional & Organized
All of the people in this organization seem to take customer service seriously, from Terry to the installation crew. - Jul 07, 2009
Terry Stamman acted professionally and proved himself as being trustworthy. - Feb 12, 2009
Best I've seen among any type of contractor - Feb 09, 2009
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Expertise
I was impressed with the workmanship of the employees. - May 07, 2009
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Construction Quality
All were top notch - Feb 12, 2009
Very satisfied. We had a hail storm that damaged our roof, windows and gutters shortly after we had our new siding put on. The siding was untouched! - Feb 06, 2009
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Problem Resolution
Nate and Mark intently listened to our concerns and discussed the issues up front with us. Each concern was promtly noted and delt with in reasonable manner to our complete satisfaction. - Feb 12, 2009
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Sales Knowledge
Terry Stamman was professional in his approach to our siding needs. This was done with trustworthy communication by presenting us with an all inclusive easily understood contract and explanation of James Hardie Siding Standards. - Feb 12, 2009
Terry's product knowledge and experience helped both design and installation ideas. - Feb 09, 2009
Provided great consultation during the bidding process - Feb 09, 2009
Terry is a wealth of knowledge and he truly cares about doing the job right. He was very attentive to any concerns that we had. - Feb 06, 2009
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Concern For Needs
Terry's manner of questioning and conversing helped form an understanding very quickly. - Feb 09, 2009
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Clean & Safe
They exceeded my expectations on cleanliness and keeping the work site safe. - Feb 06, 2009
