Additional Comments - Everything they did was done well and on time. We highly recommend them for their professional siding expertise.
Project managers were attentive to our project and the crew doing the installation did a great job.
Areas Of Satisfaction - Twin Cities Siding Professionals exceeded my expectations on the whole project.
Additional Comments - Twin Cities Siding Professionals were great to work with, professional, and did a great job.
They were very professional, and the project manager was wonderful. He was very communicative. We are very happy with him and the result.
Wonderful job, carpenters did a fabulous job.
Areas Of Satisfaction - You can’t have enough communication and they topped it all
Yes, for sure!!
We used Twin Cities Siding Professionals to replace siding that was damaged by woodpeckers. They were professional and courteous in their work and there was no upsell that you typically get with service organizations in this business. Our project manager, Jeff, was very easy to work with and was genuinely concerned that our job was done professionally. I would do business with them again.
I will recommend Brent Nelson and TCSP to any of my friends and neighbors who are looking for a re-siding contractor.
Areas Of Satisfaction - Twin Cities Siding Professionals exceeded my expectations in terms of the installers suggesting changes that we are very happy with.
Recognized Excellence - I would like to recognize the crew leader, the installation crew, and the project manager for their exceptional service.
We would definitely recommend them. In fact a neighbor also went with them after seeing the work happening on our house and us providing our feedback.
Professional & Organized - Our experience showed that they were very experienced in managing projects and definitely knew how to juggle work crews on different job sites. There seemed to be very good coordination between the different crews that worked on our project.
They did a fantastic job. The work was completed in a short amount of time. Everyone we dealt with was courteous, professional, and delightful to deal with from start to finish.
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - They were very, very timely in the completion of the project. We were very satisfied with how fast the crew worked, in very awful weather, on certain days.
I am highly satisfied. Twin Cities Siding Professionals provided responsive communication and was easy to work with.
This is the second project we used Twin Cites Siding Professionals and we have two more projects we're going to use them for. I highly recommend them.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the timely installation. Also, the work crew was really good.
Recognized Excellence - I would like to recognize the whole company from top to bottom,
High quality work performed in mid-winter conditions.
The house looks great, a very noticeable and dramatic improvement. PM was always responsive and professional and was willing to fix and address any issues we had as soon as he could (he did the fixes himself). I know there are a lot of supply chain and worker availability issues to deal with that make it hard to predict a schedule. I felt like sales could have been more upfront about that.In the end I'm glad we chose Twin Cities Siding Prof and I am glad we did the project. I would have liked more notice as to what the schedule was, but I got the impression it was too hard to predict. The work, attention to detail and overall quality was outstanding, just took a long time. (4 months start to finish for a 1200 sq ft house, the actual install time was a couple of weeks)
Areas Of Satisfaction - Quality of work was outstanding. All the workers were very nice and courteous.
Happy to give the team at Twin Cities Siding Professionals a 5-star rating. From the initial intake with sales, to the staff in the office, to the crews on site this group was fantastic. They executed the re-siding of our house with the utmost concern for our vision and for maintaining a safe environment during the process. We had very few hiccups along the way, which is a testament to the organization of the team. We are very happy with the craftsmanship and with the service we received.
Areas Of Satisfaction - I think it was important that Curt and the teams treated us with respect while working on our home. To some it could be just another job, but Curt and team were willing to go above and beyond to make sure that we were happy with the changes and updates to our home.
Great communication, outstanding service, quality products, and great installation. I couldn't be happier. They also provided good follow up with any issues after the installation.
Areas Of Satisfaction - They wanted me to be happy with their work and products. They bent over backwards trying to satisfy me, and they succeeded.
Additional Comments - The products they use are great products, but the installation is what makes the difference. It's what makes the products work like they are supposed to.
Very helpful professional job planning. Results are excellent
Areas Of Satisfaction - The product and installation crew were fantastic. The sales representative put together a design that we are absolutely thrilled with.
We both are very satisfied with Twin Cities Siding Professionals with our siding, soffit & facia project on our house. It's more than just a "residing" job but rather an "investment" in getting a brand-new house on the outside!!
Everyone at TCSP was professional, courteous, prompt and organized. The communication with the sales person and the project manager was excellent. They were very transparent and responded promptly to questions. The construction crew was respectful, timely and their workmanship was quality. Very pleased with the final result.
Areas Of Satisfaction - Responses to our requests were respected and accommodated. The communication was stellar and the workmanship was quality.
Lead Source - My sons worked for Terry several years ago, and I knew he was someone I could trust to give me honest answers and advice. He also helped me choose new windows a few years ago and met all expectations and more. Trust and conscientiousness are very important, and I know that I can rely on Terry and his staff for them. Jeff was a great project director, too.
We were very happy with our experience with Twin Cities Siding Professionals. They provided us with many examples of their work, and specifically identified previous projects that had the same materials/colors/style we were exploring so we could really envision what our finished product would look like. They always responded promptly to our questions, and the crew worked tirelessly to finish our siding in a timely and professional manner. We love how everything turned out and we had neighbors stopping by constantly to comment on how beautiful our house looked.
Areas Of Satisfaction - We were incredibly impressed with how hard the crew worked. We were so happy they were able to complete the project so quickly and precisely once they got started. They were so polite to us and really kind to our new puppy who was in and out of our house a LOT during the time they were working.
It was a very seamless process, and we were kept apprised of everything every step of the way. The crew were fantastic, hard-working and worked very hard to finish everything on time. We had a great experience, and it looks fantastic!
If I was to knit pick, I can only think of 3 things that didn't go according to plan. (1) Some things we talked about painting with sales didn't make the quote and costed extra when realized. (2) Breakdown in communication with the electrician (which I had a hand in) caused some rework. (3) Dryer vent got sided over. All of these were addressed quickly and fairly after they were discovered. Overall, TCSP did a great job. I can highly recommend TCSP.
Areas Of Satisfaction - Sales gave great ideas on color and how to update the look of our home. The installers worked in horrible weather but still did a most excellent job -- the finished product looks great. The installers kept the area very clean throughout the project. Our Project Manager was fair and fast to react to the few things that did not go exactly to plan. Lots of people have stopped in to tell us how good our house looks. City inspector mentioned how good of a job the installers did.
We had a large job with unknowns regarding scope of moisture damage with our 20 year old stucco. Twin Cities Siding Professionals made a clear bid highlighting potential variability given the circumstances. They made it all happen within tight timeframes and the crew was outstanding. Full stucco removal was done skillfully, concern areas were fully addressed, and they resided using Hardie products beautifully. Additionally we had issues with other contractors work and Twin Cities provided outstanding interior drywall and painting services, agin to meet a short timeframe. They were instrumental in getting our house ready for sale and the quality of their work helped us to sell above asking price following the first day of showing.Mike Setrum was exceptional managing the work and his communications went above and beyond given the final work had to be completed when we had already moved to the west coast. Brent Nelson brought his team to the rescue for interior drywall and painting work, again with very good communications getting us out of a difficult situation, expertly reworking botched drywall repair left by another contractor. I could not recommend this company more highly.
Areas Of Satisfaction - Comms, moving work to meet timelines, exceptional quality, great crew, delivering on commitments, adjusting as needed, working well with mold remediation contractors, and providing solid recommendations throughout the process.
Areas Of Satisfaction - Great project manager, friendly crew, stayed on timetable laid out and worked exceptionally well with us when we ran into a few hiccups. Would highly recommend!
Overall, it was an outstanding experience working with TCSP, from the very beginning to the last day. And we are extremely satisfied with the end result! Great job! Thank you!
Areas Of Satisfaction - Very satisfied with everything.
Current Referrals - Not at this moment, but I will strongly recommend TCSP to family members or friends that in the future will be looking at siding/windows work.
Additional Comments - Thank you again for an excellent job and a flawless professional experience.
It was a very satisfying experience and I would highly recommend them to anyone.
Areas Of Satisfaction - I was satisfied with the quality of the materials. It was excellent.
The entire Twin Siding Professionals team was responsive and provided great customer service.
Wonderful workmanship and a great staff.
Areas Of Satisfaction - The workers were thorough and caring, and were funny too.
Very professional, very well done, and I am very happy with the work.
Quality: Workmanship/Materials/Crew - They were wonderful.
Areas Of Satisfaction - The three guys that put the siding up were absolutely detailed, meticulous, and 5-stars.
Areas Of Satisfaction - The new siding looks very good and many neighbors commented.
The quality of the workmanship is top notch. The crew was thorough and conscientious with the installation. They addressed problems they encountered satisfactorily. They worked fast to complete the project in a timely fashion.
Areas Of Satisfaction - The installation looks very well done and I’m pleased they addressed problems like some sheathing rot as they encountered it.
Areas For Improvement - No shortfalls. Everything was done well.
Areas Of Satisfaction - From the sales person to the site manager to the workers, everyone was knowledgeable and helpful. We are very pleased with the attractiveness of the house now.
Areas For Improvement - None. I am happy
Recognized Excellence - The workers on the site were awesome
Areas Of Satisfaction - TCSP kept me posted and updated throughout the whole process
Areas Of Satisfaction - I was most satisfied with the quality of the work and the crew they assigned. The installation crew's professionalism and ability to relate with people was great.
Areas Of Satisfaction - The crew manager was fantastic. He went above and beyond to satisfy my needs.
Very courteous and respectful team!..... Job well done!
Areas Of Satisfaction - The on site team and project manager were very courteous, respectful, and detail oriented
Excellent workmanship. We were very pleased with the results
Additional Comments - I love my house, there are no longer drafts going through my house. I love my new windows.Couldn’t be happier.
Areas Of Satisfaction - Work crew was courteous & efficient. Project manager communicated well & cared about us & our project
Areas Of Satisfaction - I was most satisfied that the crew was professional and courteous. They would give us timing updates, and they were ahead of schedule. The fewer days, the better.
Overall, the project went well and the project manager was professional and easy to get in contact with. There was some delay in starting the project due to poor communication and the clean up effort was not very thorough, however we are very happy with the finished product.
Very good experience with TC Siding. Recommend without hesitation. My crew was outstanding. Cheers
Areas Of Satisfaction - Product and crew. Top notch and skilled.
Excellent workmanship. Product meets all expectations. New siding was installed expertly. Painting was fast and professional. Project manager quickly responded to any and all questions and issues. Would recommend Twin Cities Siding Professionals highly.
Twin Cities Siding Professionals were very skilled and were able to handle all the issues that arose on our project.
TCSP was efficient, communicated throughout the process and exceeded our expectations!
Our nearly 100-year old St. Paul home is transformed! Looks brand new and is exactly what we envisioned (once painting is all done). Excellent workmanship and outstanding work crew!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Twin Cities Siding Professionals as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys