Showing feedback for Branch Name: Union City

Member Report:
279 Responses
Response Rate:
71.0%
Dates:
12/18/2009 - 07/28/2010

In this report, System Pavers has published all ratings for the following selected questions that were provided by customers surveyed since December 2009. Since then, 279 out of 393 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.8%
    Recommend Member
  • 97.7%
    Meet Expectations?

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 94.9%
    Construction Quality
  • 93.2%
    Schedule
  • 94.7%
    Installation Crew
  • 89.7%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • I think both Peter and Don did an outstanding job. The crew that did our project worked so hard. We were very happy with them. - Jun 07, 2010 in Concord, CA

    Yes, I felt that the head stone worker, whose name I have misplaced, took the time to make sure every aspect of the project was done absolutely correctly. His artistic flair and knowledge of what would make a more aesthetically pleasing stone arrangement, edging, etc. were amazing and resulted in a project that is not only solid and will last forever, it is absolutely stunning to look at. Thanks - May 29, 2010 in San Jose, CA

    They were all great. They all deliver quality and a professional image. - Jan 27, 2010 in Sunnyvale, CA

    The installation crew was outstanding. - Jan 06, 2010 in San Jose, CA

    Recognize Excellence
  • I've waited a long time to do this project, having received the brochures for years. I finally did it, and I'm very happy with the results. - May 25, 2010 in Sunnyvale, CA

    They came back and fixed everything it looks great now, they did a great job. Good organization, polite, courteous, clean, and thorough. They're all about client satisfaction, and if they were a public company I'd invest in them. - Apr 08, 2010 in Walnut Creek, CA

    The entire experience from the first sales call to the finished product was exceptional and stress-free. I made a few design decisions and Systems Pavers did all the rest of the work. I love my new patio. - Apr 07, 2010 in San Jose, CA

    From customer service to actually getting the job done and done correctly, they were great! There was not one person who failed on the job. Each person did their job well and efficiently and that impressed me. - Feb 18, 2010 in Oakland, CA

    I was totally satisfied with everything and love it. I would recommend it to anyone who comes by way. - Feb 16, 2010 in San Carlos, CA

    I was very satisfied, and I'd highly recommend them. - Feb 05, 2010 in Pleasanton, CA

    Love the pavers! - Jan 16, 2010 in San Jose, CA

    They were very good, and I am very pleased with the product, workmanship, service, and people. I am happy with it. It looks great. - Jan 06, 2010 in San Jose, CA

    Additional Comment
  • The beauty and the result. The design was exceptional. Also the quality of workmanship was excellent. I thought the people I worked with were just as interested in making the project successful as I was. It wasn't just about me as a customer, it was their pride of workmanship. - Mar 13, 2010 in Los Gatos, CA

    It looks beautiful. We've had many compliments on it. - Mar 07, 2010 in San Jose, CA

    The quality of the product. The workers were great. The guy who built the little circle for us did a fantastic job. The upgrade to that part of the yard was more than we expected. It improved the quality of the yard. - Feb 19, 2010 in Walnut Creek, CA

    The finished product is great. - Feb 10, 2010 in Alamo, CA

    I was satisfied with my entire experience and I was very pleased with the way it looked after it was finished. - Feb 09, 2010 in San Jose, CA

    I am most satisfied with the quality of the work. - Feb 05, 2010 in Pleasanton, CA

    I was most satisfied with the workmanship of the work. The crew put in extra time and were very thorough with their work. I was very satisfied with the rapid response to my calls when we did have problems. - Feb 03, 2010 in Alameda, CA

    Crew was on time every day and very polite. Always smiling and ready to answer questions. They were great! - Jan 16, 2010 in San Jose, CA

    It looks great. The final product looks awesome. - Jan 11, 2010 in Milpitas, CA

    The way the job turned out is very beautiful. - Jan 07, 2010 in Fremont, CA

    The final job looks great. I have received a number of very positive comments from neighbors and passers-by. - Dec 19, 2009 in San Francisco, CA

    Area Of Satisfaction
  • So far I haven't found anything that might be a problem or concern. - Jan 27, 2010 in Sunnyvale, CA

    None we are very satisfied - Jan 06, 2010 in San Jose, CA

    Area For Improvement
  • Didn't have any problems. - Jan 26, 2010 in Lafayette, CA

    Problem Resolution