Showing feedback for Branch Name: Novato

Member Report:
41 Responses
Response Rate:
66.1%
Dates:
12/18/2009 - 08/13/2010

In this report, System Pavers has published all ratings for the following selected questions that were provided by customers surveyed since December 2009. Since then, 41 out of 62 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.1%
    Recommend Member
  • 97.1%
    Meet Expectations?

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.3%
    Construction Quality
  • 94.4%
    Schedule
  • 97.2%
    Installation Crew
  • 91.4%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • They did the job in a very timely manner, I didn't expect them to get it done that fast. They were very cooperative. - May 27, 2010 in Occidental, CA

    They followed the time line, excellent customer service and follow up. - Mar 12, 2010 in San Rafael, CA

    Quality of the job - they went the extra mile and put in another little section for me at little or no cost. They did a really good job on a section that wasn't in the contract, but they were able to take care of that for me which was great! - Feb 23, 2010 in Napa, CA

    The overall improvement of the property. - Jan 26, 2010 in Santa Rosa, CA

    We really like the way the pavers look. They did a very good job of installing them. - Jan 11, 2010 in Benicia, CA

    Excellent job overall. We're satisfied. - Jan 05, 2010 in Larkspur, CA

    Everything was done with professionalism and good cheer. - Jan 04, 2010 in Napa, CA

    Quality of workmanship and professionalism of the staff. The paving work has greatly enhanced the setting of my home. I am very happy to have chosen System Pavers to do the work. - Dec 31, 2009 in San Rafael, CA

    Quality of materials; speed of completion; job cleanup. - Dec 26, 2009 in Benicia, CA

    Area Of Satisfaction

  • We are very happy with the final product, it looks just like we imagined it would. - Jan 11, 2010 in Benicia, CA

    If SP needs a recommendation directly from the horses mouth, I'd be more than happy to oblige them. - Jan 05, 2010 in Larkspur, CA

    Additional Comment

  • Nathan was great; Daniel (who supervised the project) was extremely good. He was great about making sure we were happy and following through. Also, the head of the construction crew did a great job. He was very knowledgeable and courteous. - Jan 05, 2010 in Larkspur, CA

    Recognize Excellence

  • The jobs exceeded our expectations. - Dec 26, 2009 in Benicia, CA

    Area For Improvement