Showing feedback for Branch Name: Inland Empire

Member Report:
72 Responses
Response Rate:
80.9%
Dates:
12/19/2009 - 07/21/2010

In this report, System Pavers has published all ratings for the following selected questions that were provided by customers surveyed since December 2009. Since then, 72 out of 89 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.5%
    Recommend Member
  • 95.5%
    Meet Expectations?

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 93.7%
    Construction Quality
  • 95.3%
    Schedule
  • 92.3%
    Installation Crew
  • 86.7%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • System Pavers executed an excellent installation. It looks beautiful...just as I expected. Living out of town and traveling out of the country while this project was carried out did not pose a problem. The salesman was accommodating to my situation, and I had all the confidence that it would be carried out as we discussed. This is my third project with System Pavers (a driveway in Orange County many years ago, and 2 turf projects at this property). Everyone, office staff, crew, supervisors, etc., has been easy to work with and professional. I can't wait to show off my new yard! - Jun 07, 2010 in Indian Wells, CA

    Everyone was courteous and professional. I truly appreciate the quality of the people and the craftsmanship of the work. Customer service is one the of trademarks of System Pavers. - Apr 08, 2010 in Ontario, CA

    Everyone involved was very professional, organized, on time and knowledgeable. The quality of the workmanship was excellent. From start to finish, very satisfied. - Apr 07, 2010 in Redlands, CA

    The result just looks beautiful. - Mar 10, 2010 in Upland, CA

    The work was well done. I like the product and end result. - Feb 05, 2010 in Riverside, CA

    The crew was amazing, they seemed real committed. - Jan 20, 2010 in Upland, CA

    The materials and finished product meets our expectations. We were very impressed with the installation crew members who adapted to unanticipated field problems efficiently and artfully. - Jan 05, 2010 in Riverside, CA

    I really appreciated the one on one consultation time that Clint spent with my wife and I (Twice!) he never seemed rushed, nor did he rush us in making our decision. I was also very satisfied with the look that we got with the pavers. We have a small yard, but they used creativity to use the space well. - Dec 24, 2009 in Lake Elsinore, CA

    Area Of Satisfaction

  • The entire staff including Terry, Eric and "TNT" contractors did everything to make for an easy and stress free process. Everyone was exceptionally accomodating. - May 31, 2010 in Rancho Cucamonga, CA

    The sales guy was excellent. He was very patient with us and took time to answer all of our questions and help us through paperwork. He was very efficient and got the job done. - Mar 10, 2010 in Upland, CA

    Clint and Don, for giving of their time and professionalism. I would also like to recognize Arturo and the team that did the work. I could see their expertise right away! Arturo was very honest and looked for the best ways that we could use the pavers we had purchased. I really appreciated the fact that he had so much experience. - Dec 24, 2009 in Lake Elsinore, CA

    Recognize Excellence

  • Thank you for an outstanding job. I hope your company thrives based on the professionalism, the quality, and the craftsmanship of your work. - Apr 08, 2010 in Ontario, CA

    Everyone was great. They all worked divine and we love your work. I would recommend System Pavers to anyone I came in contact with. - Jan 19, 2010 in Rancho Mirage, CA

    Additional Comment

  • I think all my expectations were met. - Dec 24, 2009 in Lake Elsinore, CA

    Area For Improvement