Member Report:
200 Responses
Response Rate:
80.3%
Dates:
08/09/2007 - 08/16/2010

In this report, Sun Design Remodeling Specialists, Inc has published all ratings for the following selected questions that were provided by customers surveyed since August 2007. Since then, 200 out of 249 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 99.0%
    Trust
  • 98.0%
    Professional & Organized
  • 98.4%
    Concern For Needs

Customer comments selected by the member for inclusion in this report

  • They have done two other projects for us and we were very pleased with the results and their professional, and friendly, relationship with us throughout both projects. We were pleasantly surprised by their design suggestions and the quality of their work. - Aug 16, 2010 in Falls Church, VA

    I have been following them for 20 years and knew they were a good company. - May 24, 2010 in Fairfax Station, VA

    We have used them before, to maintain a sun room over the last 15 years and they redid our kitchen in 2002. We have had consistent contact with them for the last 20 years. - May 07, 2010 in Reston, VA

    Recommended by a friend. - Mar 17, 2010 in Great Falls, VA

    Because I thought I could get the most quality job for what I was going to pay. - Mar 12, 2010 in Haymarket, VA

    We ran into Roger and Dawn at the home and garden show. I was so impressed with them that we decided to go with Sun Design. - Feb 09, 2010 in Fairfax Station, VA

    Having selected Sun Design in 2009 to do a total remodel of our first floor (kitchen, family room, mudroom, dining room) and our master bedroom bath and closet , we knew without hesitation that they were the right company to use to renovate the disaster we call our basement. - Jan 19, 2010 in Burke, VA

    We looked at a number of firms. We chose them because of their overall demeanor, and their presentation stood out from everyone else. - Dec 17, 2009 in Fairfax, VA

    For folks who come from an era of the Gentlemen's handshake, we have encountered a learning experience along the way of the different types of contractors. Through research and homework, Sun Design rated high on our personal check list of criteria. What impressed us is Sun Design's [outstanding] extensive portfolio, team cohesiveness [team work], communications, professionalism, budget target, design team match, project management skills, vendor associates, carpentry skills, and GREAT personalities! - Jan 28, 2009 in Fairfax, VA

    I needed to enlarge my living area to accomodate my mother's needs. I needed a company that would pull it all together without burdening me. I have very little free time to run around and or hang on a phone. Darren and Frank could not of have been more helpful. They are professional, easy to work with and kind. It is not easy to spend money when money is tight, you want to feel confident that you are making the right choices. I made the right choice by selecting Sun Design. - Dec 13, 2008 in Alexandria, VA

    Why Sun Design
  • Dave and his team did a nice job, and the design crew was very good and helpful. - Aug 06, 2010 in Clifton, VA

    Justin, Dawn, Roger, Daniel. Catherine was helpful with the color in the kitchen. - Jun 22, 2010 in Fairfax Station, VA

    Rob, Ozzy, Grover, and Jose were great. They were a pleasure to work with. Dawn and Mindy were great too. - Feb 25, 2010 in Great Falls, VA

    The project was executed with team effort which is appears to be a cornerstone of Sun Design's success. - Jan 19, 2010 in Vienna, VA

    Rob Moss, Jose, Craig, and Jeremy were all fantastic. Everyone we worked with did a great job. There designer was helpful in choosing colors at the showroom. - Jan 14, 2010 in Springfield, VA

    Recognize Excellence
  • I thought the Quality of the work was excellent, the crew was professional and courteous, and the design was terrific. - Aug 06, 2010 in Clifton, VA

    Early on, attending the open houses and meeting some of the homeowners who had used SD services was very valuable and went a long way in helping us to decide to use SD. - Jul 28, 2010 in Dunn Loring, VA

    The man who lead the project Dave Cleary his attention to detail was phenomenal and he would always be ahead of me in the details of the project. He always had the work set out for that week completed before I could even ask him to do it! - Jun 30, 2010 in Vienna, VA

    I was most satisfied with the people and the quality. - Jun 22, 2010 in Fairfax Station, VA

    I was most satisfied with the precepts on how the company is run and their expectations on employee conduct. They thoroughly involve the customer. - Jun 17, 2010 in Reston, VA

    I was most satisfied with their creative process. We interviewed a number of design firms and Sun Design gave us the best ideas. They seem to really enjoy what they do. - Jun 17, 2010 in Fairfax, VA

    My carpenter was a really nice guy and I trust him with my life and I admire him deeply. - Jun 17, 2010 in Burke, VA

    The building crew and the project manager were great. - Jan 22, 2010 in Falls Church, VA

    I am very pleased with the quality of work and I appreciated them finishing the job on time. - Jan 20, 2010 in Reston, VA

    1. The design team ideas helped us achieve ideas that would not have originally been chosen. We enjoyed discovering that our style was different than anticipated.2. Job site was kept in terrific shape.3. Crew and staff were very accommodating. - Jan 19, 2010 in Vienna, VA

    It looks fantastic. We are very happy with Sun Design. - Dec 18, 2009 in Alexandria, VA

    Dawn did a great job asking the right questions to determine what would make our space more usable for us and creating a beautiful design.We anticipated chaos and high stress levels during the construction phase of the project since nearly every room in our house was affected. However, David did an exceptional job managing the process so that living in the house during construction was bearable and not nearly as difficult as we expected. - Nov 28, 2009 in Springfield, VA

    They were more organized and professional than other contractors we have had work on our house. The use of checklists and schedules showed to me that they had a process for completing the work and weren't doing this adhoc. - Nov 20, 2009 in Falls Church, VA

    Area Of Satisfaction
  • I was already confident that my experience would be positive, so they really couldn't exceed my expectations. - Jul 14, 2010 in Reston, VA

    We have used Sun Design several times before. - May 07, 2010 in Reston, VA

    I knew from other people that the experience would be easy. I found this to be true. - Mar 12, 2010 in Haymarket, VA

    Easier Than Expected
  • I really appreciate the amount of time Justin, Dawn, and Roger put into this. Justin was very reliable. He did this as if it were his own kitchen. We can't thank him enough. Anytime I called Dawn about anything, she was right here. - Jun 22, 2010 in Fairfax Station, VA

    They have a lot to offer in contemporary architecture. We live in Virginia and the big thing around here is colonial style so companies that can really keep the style of a homes like ours are hard to find. That's one of the main reasons we value Sun Design. Also, Mindy really stresses that renovations don't look like renovations. We liked the cabinets they put in the kitchen and wanted to use the same in our bathroom and powder room later on. They were able to look in their records and figure out which handles we needed to match for consistency. We just really like Sun Design, they are easy to work with. - May 07, 2010 in Reston, VA

    Everyone has been so approachable and respectful. Arturo worked every moment he was here. I was amazed at his strength and persistence. - Mar 17, 2010 in Great Falls, VA

    They are extremely professional and wonderful to work with. - Mar 02, 2010 in Arlington, VA

    Dawn and Roger did an outstanding job, and we are very thankful to them for leading us through the project. - Feb 09, 2010 in Fairfax Station, VA

    I had an overall excellent experience. They're extremely professional, and very good with communication. They delivered on what they promised. - Jan 14, 2010 in McLean, VA

    I have been extremely impressed with the level of service received. - Jan 06, 2010 in Arlington, VA

    We do not hesitate to recommend Sun Design to anyone who is interested. We had a very positive experience. - Dec 18, 2009 in Alexandria, VA

    They obviously enjoy what they do, and it has been a good experience. - Dec 17, 2009 in Fairfax, VA

    Additional Comment
  • 4+ We're very satisfied. - Jun 22, 2010 in Fairfax Station, VA

    Construction Quality
  • 4+ It was a wonderful experience. - Jun 22, 2010 in Fairfax Station, VA

    Overall Experience
  • 4+ - Jun 22, 2010 in Fairfax Station, VA

    Value (Past Tense)
  • 4+ - Jun 22, 2010 in Fairfax Station, VA

    Original Design
  • 4+ - Jun 22, 2010 in Fairfax Station, VA

    Process
  • 4+ - Jun 22, 2010 in Fairfax Station, VA

    Job Site Cleanliness
  • 4+ - Jun 22, 2010 in Fairfax Station, VA

    Costs/Expectations
  • She came up with some excellent ideas. - May 07, 2010 in Reston, VA

    Concern For Needs
  • FOUR PLUS! - Apr 27, 2010 in Vienna, VA

    Trust
  • FOUR PLUS! - Apr 27, 2010 in Vienna, VA

    Sales Knowledge
  • They met all our expectations and exceeded them. - Mar 02, 2010 in Arlington, VA

    Better Service
  • I don't have any suggestions. Our entire process was pain free. They met our expectations. - Feb 25, 2010 in Great Falls, VA

    Improvement Suggestion
  • 4+ - Feb 09, 2010 in Fairfax Station, VA

    Professional & Organized
  • 4+ - Feb 09, 2010 in Fairfax Station, VA

    Sales Attentiveness
  • 4+ - Feb 09, 2010 in Fairfax Station, VA

    Liz listened and designed with our needs in mind...she's creative and realistic and we think she's just super! - Jan 19, 2010 in Burke, VA

    Designer/Needs
  • As many as we can - Jan 19, 2010 in Burke, VA

    Recommend Builder
  • As repeat clients, we know what to expect and feel comfortable knowing we are in good hands with Sun Design - Jan 19, 2010 in Burke, VA

    Understand Building Process