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Reputation and trust are something you build over time. For over half a century, Robinson and Thayer, Inc. has built a reputation of excellence among hundreds of homeowners in Northern Virginia's finest neighborhoods. Many of our clients have returned to us more than once for new homes, additions and renovations.
We would welcome the opportunity to work with you.
GuildQuality Partner Affiliations daily5Remodel
Affiliations GuildQuality
Stuart did excellent work for our family on three different projects, including an outdoor pavilion with a stone fireplace, a major renovation of the house and a separate carriage house. He can do anything. We would hire him again in a heartbeat.
We feel exceptionally fortunate to have had a positively professional experience with Robinson and Thayer Custom Builders. We would use the company again if we ever need the services of a custom builder. I have recommended him to a few people already.We continue to intrude on his personal time as a resource for professional services in our community.
The level and frequency of honest communication. The patience with clients who sometimes changed directions without warning. And the respect the company garnered from all sub-contractors, and ,in turn, the respect that was always shown to us as clients.
Robinson and Thayer exceeded my and my husband's expectations.
Again, Stuart was the best. It was an absolute pleasure doing business with him.
Stuart Thayer was fantastic, and still is. I would recommend him and his company at ANY point in time.
I was very satisfied with their work. I had been through a comparable project with a different contractor a few years ago and this experience was much better. Stuart Thayer is very responsible and does what he says he will.
They did what they promised they would do, they responded quickly to concerns
Stuart Thayer is terrific. he stands behind his work and his people do an exceptional job as well. I could give numerous examples of where he saved us from making poor decisions. He communicates very well and and always follows through.He also had a great carpenter whose name I can't recall who was both very good and also creative at finding ways to imrpove on our plan.
I have met and worked with other contractors and he is clearly the most professional one. I have recommended him several times and would be a reference for him anytime. The best example is that he still responds to minor problems I have (something breaks, dry wall work, etc) after having built my house 10 years ago.
Stuart Thayer - he is very easy to work with and very helpful to accomplish your goals.
Stuart Thayer has been and continues to be very helpful to us with anything about our house!
As a GuildQuality Guildmember, Robinson and Thayer, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Robinson and Thayer, Inc. in Mclean, VA; Great Falls, VA; Fairfax Station, VA; Centreville, VA; Oakton, VA; Vienna, VA; Arlington, VA; Annandale, VA; Fairfax, VA; Purcellville, VA; and 1 other city in Virginia.
In this report, Robinson and Thayer, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in September 2010. In that time, 12 out of 19 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2011.
Robinson and Thayer, Inc. received feedback from a customer in McLean, VA.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.
Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
