I hired NGRW to fix a door problem that had been plaguing me for three years. NGRW's employee came in and spent a lot of time and energy trying to fix this problem. When it was obvious it couldn't be fixed they provided a replcement door at a great price and only cherged me for a small par tof the original service call and only made that charge after I insisted they should. I will be doing business with them again.
The Best Fit for Your Window Replacement Needs. We are here to offer you the highest quality replacement windows and installation - all backed by friendly, knowledgeable service you can count on at every level. Throughout metro Atlanta and all of North Georgia, our neighborly, no-nonsense approach is winning over more and more customers everyday. If you're looking for a great value on your window replacement project and you've had a less than pleasurable experience with our competitors, then you've found the right company. Read more
Guildmaster Award Winner
2013 Guildmaster With Distinction
National Association of the Remodeling Industry
Better Business Bureau
Angie's List - 2011 Super Service Award
I was happy with the experience from beginning to end. I love my new windows! Crew was very nice and did a great job. The install went smoothly and quickly.
I was most satisfied with the salesman, installation and the final product's appearance by North Georgia Replacement Windows.
North Georgia Replacement Windows first came in 2010 to replace 24 windows and they just finished replacing nine more. I will have them back at least 1-2 more times for more replacements because I value their service and professionalism. I highly recommend North Georgia Replacement Windows.
North Georgia Replacement Windows has professional service and good quality. North Georgia Replacement Windows went above and beyond what most companies do. Overall, I had a very good experience.
I was very satisfied. Every question I asked was answered. He took time to review my windows and make suggestions. He went over and above what most people do nowadays in regards to service calls in your home and making sure everything is on target.
Jonathan and Ted did a great job quoting the work and estimating the date the windows would be installed. Mark Trouten and his crew were very professional and did a great job installing the new windows.
They were nice people, dependable, on time, and they called ahead of time so that they kept you up to speed. The guy that installed the window provided exceptional service.
The windows came out wonderfully so we're satisfied with everything.
The North Georgia Replacement Windows staff is very professional and very courteous. They kept a good clean work site, and they finished the job on time.
It was a pleasure working with everyone from start to finish, and everyone was very polite and courteous! They worked very hard and hardly took any down time!
Everyone seemed to know what their job was and the job site was left so clean and neat and when they left I barely knew they were there!
They were very professional and courteous. They worked well as a team. The entire process went as smooth as possible. Ted knows everything about windows that you could possible want to know. He made recommendations and let me choose exactly what I wanted without acting like a pressure salesman. The installers were polite and they always gave a call when they are on their way. I wished every company was as pleasant to deal with as the folks at North Georgia Replacement Windows was.
North Georgia Replacement Windows has excellent quality and communication. The price is fair, and they give you a clear concise proposal. The crew was professional, neat, and clean.
I was most satisfied with their communication and cleanliness. You couldn't tell they were here.
I was in the market for some replacement windows of a higher quality than the ones you normally see advertised. I contacted three different companies, one of which was North Georgia Replacement Windows. I received extremely positive customer service when I visited their show room. That positive service continued on when I met the salesman. They were competitive and their salesman was very knowledgeable. The installation crew was extremely friendly. They kept me informed of what was happening. I was totally pleased with North Georgia Replacement Windows and I would recommend them.
Can't offer them any criticism. The back office staff and the management were very professional and very good.
I was satisfied with the courtesy of the installation team and when they came in they were nice, friendly, helpful, and easy.
I would recommend everybody at North Georgia Replacement Windows. Excellent job that was completed on time. Everyone worked very hard to complete the job as discussed. I couldn't be happier. Thanks a lot. Andy S.
North Georgia Replacement Windows listened to my concerns and diligently did everything I requested. Everyone worked hard to complete the project.
I was very happy with North Georgia Replacement Windows. They were superior to the other brands I checked. I was confident in their ability. They were thorough, quick, and polite. Everyone was nice to deal with.
They did a good job. The salesman did a good job communicating information. He and the installer were more thorough and knowledgeable than the Lowe's and Home Depot guys. I also like that they use their own crews.
North Georgia Replacement Windows exceeded my expectations. 27 windows and 3 doors all went smoothly from sales team to front office to installation. They delivered what they promised on the dates I requested! Excellent.
NGRW was a pleasure to deal with. Their salesman was knowledgeable and their crew was organized and efficient. The job site was thoroughly cleaned before they left. We are very pleased with our new windows and the quality of the installation.
North Georgia Replacement Windows is a great company to work with. They were very understanding, and their customer service was excellent. The products are very good, and their response time to any issues was superb.
I would highly recommend North Georgia Replacement Windows. Everything from start to finish was excellent. They have a great product and they always provide excellent service.
They were all outstanding. This was the second time that I have used them, actually. I had a different crew the first time and they were just as great.
This was the third set of windows we replaced - all by NGRW. Consultations before we started the first project were thorough and informative, providing options for the windows and their relative merits. Ted Kirk was especially helpful with the odd-shaped windows. Installations have been started on the promised date and completed on time. The installations have been done with skill and care to avoid damaging the interior surfaces and furniture. They cleaned the job site well, inside and out. The office staff is helpful, courteous and responsive.
None. The job was on a tight 2-day schedule. When the second day looked to be a rainout, NGW sent a larger crew and finished the job in 1 day. Much appreciated.
I was satisfied with how well they communicated, how they were on time, and the quality of the job. Everyone was real nice and friendly and they cleaned up really well.
As a GuildQuality Guildmember, North Georgia Replacement Windows relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of North Georgia Replacement Windows in Roswell, GA; Alpharetta, GA; Marietta, GA; Atlanta, GA; Cumming, GA; Duluth, GA; Lawrenceville, GA; Decatur, GA; Norcross, GA; Woodstock, GA; and 63 other cities in Georgia and Alabama.
In this report, North Georgia Replacement Windows has published a summary of the customer feedback they've received since they joined GuildQuality in December 2011. In that time, 470 out of 644 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.
North Georgia Replacement Windows received feedback from a customer in Snellville, GA.
North Georgia Replacement Windows received feedback from a customer in Covington, GA.
North Georgia Replacement Windows received feedback from a customer in Roswell, GA.
North Georgia Replacement Windows received feedback from a customer in Kennesaw, GA.
North Georgia Replacement Windows received feedback from a customer in Lawrenceville, GA.
North Georgia Replacement Windows is a candidate for a 2013 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, North Georgia Replacement Windows must survey all of their customers.
The review period for this member is closed.