Legacy Remodeling, INC
3090 West Liberty AvePittsburgh, PA 15216(412) 341-1933

For more than 20 years, Swing Line Windows has been the Pittsburgh home remodeling company you've relied on for high quality, name brand replacement windows, exterior entry doors, storm doors, vinyl siding and roofing products at affordable prices. Swing Line Windows has taken the step into the next generation and has grown not only as a company but as a family, which is why we chose to become Legacy Remodeling, Inc. The name may have changed, but the commitment to excellent quality and service you have come to expect continues. A Legacy of Excellence in Home Remodeling (more)


Customer Feedback Summary

Of 831 customers surveyed, 550 responded (66%)
Clean & Safe
98%
Communication
87%
Concern For Needs
96%
Professional & Organized
93%
Project Manager Professionalism
97%
Quality: Workmanship/Materials/Crew
95%
Sales Solutions
96%
Value
96%
Likely to Recommend
93%
Follow Up
91%

Map of Recent Work

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Reviews & Comments

97 Reviews
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  • review
    John D.
    Pittsburgh, PA
    Nov 20, 2014
    Legacy Remodeling, INC

    Everything was excellent. It was very professionally done.. Legacy Remodeling answered all my questions to my satisfaction and they followed through on everything the did.

    Did you find this helpful? Yes
  • review
    Mike M.
    Butler, PA
    Nov 12, 2014
    Legacy Remodeling, INC

    THE INSTALLERS DID EVERY I ASK AND MORE. THEY ADDRESSED ANY CONCERN I HAD.THEY EXPLAINED EVERY THING TO MAKE SHORE I WAS HAPPY WITH THE DIRECTION THEY WERE GOING. THE SIDING INSTALLERS TOOK GREAT PRIDE IN THERE WORK.WOULD RECOMMEND RUSS AND SIDING CREW TO ANYONE.

    Did you find this helpful? Yes
    Response From
    Legacy Remodeling, INC
    Nov 20, 2014

    Thank you so much for your kind words. We work very hard to make sure our customers are satisfied with the work we do. Please pass our name along to your friends and family. Repeat and referral business is the most important way for us to grow our company.

  • review
    Mike G.
    Cranberry Twp, PA
    Oct 27, 2014
    Legacy Remodeling, INC

    As a serious DIYer who does it all, it's rare that I contract out repairs. When I have to, I try to make sure that I get someone who understands and can provide the kind of the quality work that I'm looking for. Recently, some large sections of Hardi plank siding on my house needed replacing - poor initial installation and even worse repairs a few years ago. Legacy did an excellent job that easily met my standards - nice people/great quality. work.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Pittsburgh, PA
    Oct 20, 2014

    Installers were friendly and effective

    Did you find this helpful? Yes
  • review
    Chris P.
    Mc Murray, PA
    Oct 10, 2014
    Legacy Remodeling, INC

    Everything went smoothly. They came out and did what they were supposed to do when they were supposed to do it. They did a super nice job so I have no complaints.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Upper St Clair, PA
    Oct 02, 2014

    Everyone was very polite, nice, and helpful. When I told them what style I wanted, they were able to get that done.

    Did you find this helpful? Yes
  • review
    Matt
    Venetia, PA
    Oct 02, 2014
    Legacy Remodeling, INC

    I appreciated all of the help they gave me throughout the process. I am really happy with the windows and siding Legacy Remodeling installed. It is beyond what I was expecting. They were very friendly, helpful, and answered every question I asked with an expert opinion. I thank them for that.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Bridgeville, PA
    Sep 30, 2014

    All of the installers were personable, pleasant and efficient. They were great.

    Did you find this helpful? Yes
  • comment
    Area For Improvement
    Mc Donald, PA
    Sep 29, 2014

    There were no areas where they fell short.

    Did you find this helpful? Yes
  • comment
    Remodeling Concerns
    Trafford, PA
    Sep 24, 2014

    I was looking for a good price and quality. They addressed this by showing me everything and they helped me with the pricing.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Pittsburgh, PA
    Aug 23, 2014

    I would like to recognize the whole crew for their exceptional service. They cleaned up after themselves and went out of their way to make sure the job site was cleaned up.

    Did you find this helpful? Yes
  • review
    George D.
    Canonsburg, PA
    Aug 21, 2014
    Legacy Remodeling, INC

    We are very happy with the quality of the product. I would recommend Legacy to anyone needing remodeling done. Paul went above and beyond his duty and was very helpful. The installers never took a break they didn't full around! It wasn't a rush job but it was done to perfection!

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Bethel Park, PA
    Aug 18, 2014

    I was most satisfied with the guy who did the actual work. He did an outstanding job in every way.

    Did you find this helpful? Yes
  • review
    Daniel H.
    Upper St Clair, PA
    Aug 08, 2014
    Legacy Remodeling, INC

    The windows were installed quickly and neatly.The guy who installs the sheet metal flashing does a great job.17 windows were completed in two days.Not a speck of dust was left inside, and no pieces of scrap were left on the ground.

    Did you find this helpful? Yes
  • review
    Chris P.
    Pittsburgh, PA
    Aug 07, 2014
    Legacy Remodeling, INC

    Overall love the products and 2 out of 3 of the Legacy Remodeling staff we would use again. We have used them for previous products and projects and will use them again.

    Did you find this helpful? Yes
  • review
    Jim L.
    Valencia, PA
    Aug 05, 2014
    Legacy Remodeling, INC

    I think Legacy Remodeling is a very professional company. I very much enjoyed doing business with them and I will definitely do so in the future.

    Did you find this helpful? Yes
  • comment
    Remodeling Concerns
    Washington, PA
    Jul 29, 2014

    They explained everything very well through the whole process.

    Did you find this helpful? Yes
  • review
    Michael T.
    Pittsburgh, PA
    Jul 22, 2014
    Legacy Remodeling, INC

    The sales person does a good job of explaining options and pricing. Once contract is signed, it is a different story. The company as a whole has terrible communication skills. We had to call them when nobody showed up on the start date. After getting a second start date, nobody showed on that day and we had to call and inquire again. On the third date, the crew finally showed up. The crew had some hiccups but by far were the best at communicating with my wife and me. We have multiple projects planned over the coming years at our house but will not be using legacy.

    Did you find this helpful? Yes
    Response From
    Legacy Remodeling, INC
    Jul 29, 2014

    Communicating with our customers is one of our top priorities, so we're sorry to hear that you were displeased with this aspect of your Legacy experience. We will take your feedback into consideration and hope for the opportunity to earn your business in the future.

  • review
    Rebecca D.
    Greensburg, PA
    Jul 15, 2014
    Legacy Remodeling, INC

    They came out and were so professional and so thorough. The demeanor of the workers was great. They weren't intrusive at all. They were very nice and polite didn't swear at all. Anything I wanted they were agreeable to. They were absolutely perfect. I have a nephew who does this kind of work and I wouldn't let him to it because of his attitude.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Pittsburgh, PA
    Jul 12, 2014

    I was most satisfied with the quality of the product.

    Did you find this helpful? Yes
More Reviews & Comments

GuildQuality Partner Affiliations

  • James Hardie Preferred Remodeler

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Windows & doors (630)
  • Siding (498)
  • Roof (482)
  • Insulation (471)
  • Gutters (12)
  • +5 More

Recent Activity

  • 11/26/14 Legacy Remodeling, INC received feedback from a customer in Charleroi, PA.
  • 11/21/14 Legacy Remodeling, INC received feedback from a customer in Ben Avon, PA.
  • 11/20/14 Legacy Remodeling, INC received feedback from a customer in Pittsburgh, PA.
  • 11/20/14 Legacy Remodeling, INC received feedback from a customer in Pittsburgh, PA.
  • 11/20/14 Legacy Remodeling, INC received feedback from a customer in Pittsburgh, PA.

More about Legacy Remodeling, INC

As a GuildQuality Guildmember, Legacy Remodeling, INC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Legacy Remodeling, INC in Pittsburgh, PA; Bethel Park, PA; Upper St Clair, PA; Wexford, PA; Bridgeville, PA; Monroeville, PA; Aliquippa, PA; Allison Park, PA; Gibsonia, PA; Canonsburg, PA; and 138 other cities in Pennsylvania, West Virginia and Ohio.

In this report, Legacy Remodeling, INC has published a summary of the customer feedback they've received since they joined GuildQuality in June 2012. In that time, 550 out of 831 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.

Legacy Remodeling, INC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Legacy Remodeling, INC customer, and if Legacy Remodeling, INC completed work for you after June of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Legacy Remodeling, INC since June of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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