Member Report:
476 Responses
Response Rate:
64.5%
Dates:
12/10/2005 - 02/05/2010

In this report, Jeff Benton Homes has published all ratings for the following selected questions that were provided by customers surveyed since December 2005. Since then, 476 out of 738 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 92.8%
    Recommend Member
  • 95.4%
    Recommend Community

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 94.7%
    Budget
  • 95.0%
    Communication
  • 90.1%
    Condition of Home
  • 92.2%
    Design Consultant
  • 92.9%
    Design Studio
  • 93.3%
    Innovation
  • 100%
    Expertise
  • 95.2%
    Employees & Subcontractors
  • 99.1%
    Floorplan
  • 95.3%
    OnSite Bldr
  • 90.0%
    Punchlist
  • 91.9%
    Sales Couselor
  • 91.6%
    Value
  • 93.7%
    Warranty Explanation
  • 87.7%
    Warranty Satisfaction

Customer comments selected by the member for inclusion in this report

  • Quick response to warranty requestsHome is very nice Built exactly when we were toldAlways someone to talk to about questions - Jun 13, 2009

    I appreciated the process of choosing all the options. I thought that was made very straightforward and easy. - Jun 04, 2009

    Probably their customer service. They were easy to deal with and easy to talk with. All of their people are very friendly and very accessible. - May 18, 2009

    We were satisfied with just about everything. We've had a few problems and they have taken care of them right away so that has been nice. - May 11, 2009

    I like the overall layout and design of the house. - Apr 03, 2009

    Their customer service. - Mar 30, 2009

    Workmanship, responsiveness, a lot of quality home for the money. - Feb 28, 2009

    The construction and quality of the house, as well as the look of it. - Jan 20, 2009

    The walk through was done very well. The actual settlement was very easy. - Jan 10, 2009

    Overall quality. - Jan 08, 2009

    Area Of Satisfaction
  • I have been highly satisfied with Jeff Benton Homes thus far. - May 22, 2009

    This is our third Jeff Benton home, and we're very happy. - Feb 25, 2009

    I was very well pleased. Jeff Benton was very prompt and professional. They were very prompt to fix any issues that we had and also prompt to get back to us when we called. We are very pleased with our home. - Nov 21, 2008

    We have loved everybody that we have worked with! - Apr 14, 2008

    They are very organized and very professional. - Mar 20, 2008

    We have been very pleased. Everything has been right on schedule and we are thankful. - Aug 24, 2006

    This was the third home built and it was unbelievable how easy the process was. The issues were resolved before they were even brought to Jeff Benton Homes' attention. "If for any unknown reason we ever built another house, we would defintely use them again." - Aug 09, 2006

    We thought they had an outstanding staff and had an excellent experience. - Apr 28, 2006

    This house is great. This is my fifth house and I finally have found the perfect house thanks to Jeff Benton Homes. - Dec 14, 2005

    They were quick to respond to any questions we had. They were great. - Dec 12, 2005

    Paige was a wonderful part of the building process, keeping us informed and handling "things"! Chad goes above and beyond with his assistance, even now! The main office has been quick to respond. Jeff and Dorinda Olson - Dec 10, 2005

    Very pleased with my home, as well as the responsiveness of Jeff Benton Homes to my needs and concerns. - Dec 10, 2005

    Additional Comment
  • We haven't had any problems yet but I'm sure if any come up they would resolve them effectively. - May 11, 2009

    Problem Resolution
  • Everything is wonderful, they walk with you, they explain everything. They go above and beyond. I've built 23 homes in my life time and this has been by far the most pleasurable experience. - Jan 05, 2009

    Improvement Suggestion
  • Jeff Benton Homes did a great job! - Nov 01, 2006

    Customer Suggestion
  • They were very knowledgeable and helpful from the real estate agent to the builders to the architect. - Apr 28, 2006

    Expertise
  • We get comments from our quests that they are impressed with the attention to detail we received from Jeff Benton Homes. - Apr 28, 2006

    Construction Quality