Member Report:
50 Responses
Response Rate:
83.3%
Dates:
12/01/2007 - 03/11/2010

In this report, Harth Builders has published all ratings for the following selected questions that were provided by customers surveyed since December 2007. Since then, 50 out of 60 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.9%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 94.0%
    Communication
  • 100%
    Construction Quality
  • 98.0%
    Expertise
  • 98.0%
    Employees & Subcontractors
  • 98.0%
    Professional & Organized
  • 100%
    Trust
  • 95.9%
    Clean & Safe
  • 100%
    Original Design
  • 100%
    Selections Process
  • 93.9%
    Punchlist
  • 91.7%
    Creative Solutions

Customer comments selected by the member for inclusion in this report

  • I was extremely satisfied with the product. They are a very professional company. I would recommend them to anyone. - Oct 08, 2009 in Blue Bell, PA

    They are really amazing. - Jul 27, 2009 in Ambler, PA

    In addition to the above, Harth takes safety seriously. Small details like having their own fire extinguisher on site didn't go unnoticed! - Apr 16, 2009 in Glenside,, PA

    The Harth Team is a well run, professional group that is dedicated to client satisfaction. We were told from the beginning that we could expect the highest level of quality, communcation and cleanliness. As a result, our expectations were high and the Team surpassed our expectations in every way. - Apr 14, 2009 in Blue Bell, PA

    When it comes to being courteous and professional, Tim set a standard that I did not imagine possible for a workman that was in my home. His work was also outstanding. He was so patient and worked so hard to meet our needs. Steve, the tile man, also did an outstanding job. - Apr 02, 2009 in Lower Gwynedd, PA

    I was really impressed with how fast they responded to everything. - Apr 02, 2009 in Blue Bell, PA

    Greg and Allyn make for a very knowledgeable design team. They were able to take our ideas and transform them into a space we now enjoy. - Sep 16, 2008 in Lansdale, PA

    I look forward to having Harth do things for me in the future! - Aug 24, 2008 in Blue Bell, PA

    These guys are first rate with the integrity, skill and personal touch that really counts. They are relatively expensive, but they are the best group I have ever worked with by far. - Aug 15, 2008 in Doylestown, PA

    Everything was wonderful! - Feb 23, 2008 in Glenside, PA

    They were very professional and they went out of their way to help me out, they replaced a window for me and helped me to contact the manufacturer, then they sent the wrong window and they contacted them to make sure they had the correct information. I'm very pleased with them. - Jan 15, 2008 in Ambler, PA

    Additional Comment
  • We felt the service was very good. - Sep 25, 2009 in Philadelphia, PA

    We have had Harth Builders finish our basement, install windows and install new porch railings. Our first two experiences were excellent. The third turned out well with a couple of bumps along the way. However, everything was resovled in a positve manner. I think we could have had a little better communication at the very beginning and avoided some confusion and frustration on our part. However, we would consider Harth Builders for any future projects we do. - Aug 25, 2009 in Doylestown, PA

    The service has been absolutely outstanding, and communication was excellent. I've worked with countless contractors and although Harth is a little more expensive than others, they are definitely worth it. - Jul 27, 2009 in Ambler, PA

    I thought they were great. I'm just waiting for the economy to turn around so that I can hire them again. - Apr 02, 2009 in Blue Bell, PA

    We've had some problems and questions that they have come back to fix. I hope that they continue to be there for us and responsive like they have been. - Mar 18, 2009 in Wyncote, PA

    I cant really think of any way they can, they're very good. - Oct 27, 2008 in Blue Bell, PA

    I don't think that would be possible!I would like to "adopt" Tim and Tom for life! They were absolutely the best and so teffific to work with!!!! - Aug 24, 2008 in Blue Bell, PA

    I think the service was good, I couldn't imagine anything better than that. - Jun 24, 2008 in Ambler, PA

    They can't, they're awesome. I have nothing but good things to say. - Feb 23, 2008 in Glenside, PA

    I'm just glad to have found a group of people that I can truct for my home improevement needs - Dec 10, 2007 in Ambler, PA

    Better Service
  • The only bumps were during the design process, but we got them straightened out - Sep 25, 2009 in Philadelphia, PA

    None, the porch turned out beautifully and we are very happy with the way it looks and in the design and products used. - Aug 25, 2009 in Doylestown, PA

    I was so pleased with them I could not say anything negative. - Apr 22, 2008 in Rosemont, PA

    I'm very satisfied with it there's nothing I would change - Dec 10, 2007 in Ambler, PA

    Change Anything
  • On past projects, I felt that I had really good communication with the staff. On this project, I felt we had a little bit of a break down in communication with the project coordinator. We encountered a problem on the first day with how the existing porch was built. In the end, the issue was resolved but communication could have been better. The two men who were here building the porch were good at communicating with me and were always willing to answer any questions I had.On a positive note, when I brought this problem to Greg's attention, he immediately took action and came out to address the problem which we really appreciated. - Aug 25, 2009 in Doylestown, PA

    Yes. See above. Very friendly and approachable employees. - Apr 16, 2009 in Glenside,, PA

    Tim did an excellent job organizing and communicating. He even managed to keep me calm when the tile selection was in question. He is a huge asset to Harth Builders. Andrew , Tom, Jeremy and the Harth team were a pleasure to have working with us. - Sep 16, 2008 in Lansdale, PA

    Communication
  • I was a little disappointed in the painter. We had started to paint our shudders and then realized we needed help. Jeremy said that the painter would clean up anything that we did that did not look quite right (we are definitely not professional painters). I appreciated this, however, the painter did not really clean up our mistakes and did not take off some left over tape that we had not removed. He seemed irritated that he would have to do this so I told him not to worry about it This is really not that big of a deal but when you expect something to happen and then it does not, it is disappointing.The Harth staff was very courteous and professional. - Aug 25, 2009 in Doylestown, PA

    5 & 6 for the guys that were here during the day. They were so considerate. You didn't mind having them in your house working. They answered all questions and were great it have around. - Mar 18, 2009 in Wyncote, PA

    All of the Harth employees were professional, courteous and wonderful to work with. The plumber's personality was not as friendly, but he did quality work. The roofer, the electricians, the air conditioner contractor, the tile contractor and the brick contractor were all excellent. - Sep 16, 2008 in Lansdale, PA

    Employees & Subcontractors
  • Strong project management and carpentry. Sub-contracted with quality, professional contractors where necessary (plumbing, electric). - Apr 16, 2009 in Glenside,, PA

    Expertise
  • Fantastic pre-con and weekly update process. Billing was generally good - couple of errors during the project that were quickly corrected. - Apr 16, 2009 in Glenside,, PA

    Absolutely. - Mar 18, 2009 in Wyncote, PA

    Professional & Organized
  • Good quality work, particularly cedar closet. Minor items needed to be redone during the punchlist process. - Apr 16, 2009 in Glenside,, PA

    Construction Quality
  • Extra stars to the designer Cindy who was a big help to me. - Mar 18, 2009 in Wyncote, PA

    Cindy was a great help in narrowing the selections and making the decision process painless. - Sep 16, 2008 in Lansdale, PA

    Selections Process
  • Cindy had great design ideas, specifically the bathroom cabinet, built-in bookcase, and porch. She helped to create a beautifully finished addition. We're thrilled!(And she managed to get me a side by side washer and dryer!!) - Sep 16, 2008 in Lansdale, PA

    Creative Solutions
  • I especially like that they communicate through email. Its convenient for me because of work. They are very efficient with email communication and I like that very much. - Dec 10, 2007 in Ambler, PA

    Problem Resolution