I was most satisfied with how professional and thorough they were, and how they laid everything out in writing. Everything was handled very top-notch.
Member Profile
www.fickbros.com
1200 E. 25th Street
Baltimore,
MD
21218
(410) 889-5525
YelpFacebookTwitterLinkedInYouTubeBlogGoogle LocalVimeoKudzu The Fick family has been servicing the Baltimore community since 1915. The original company, Edward G. Fick & Sons, was founded by John P. Fick and remained in operation through the 1960’s. Brothers John R. and Joseph A. Fick started The Fick Bros.Roofing Company in 1949. Today, Fick Bros. is owned and managed by the third and fourth generations, Joseph A. Fick, Jr. and his son, J. Patrick Fick. Read more
The early Fick companies were residentially oriented, installing many of the slate, metal and flat roofs on Baltimore’s row homes and the stately mansions of Homeland, Guilford and Roland Park. In the 1960’s, ‘70’s and ‘80’s, Fick Bros. moved into commercial roofing but still kept a hand in the residential business, installing all types of roofing on new homes and additions for builders and remodelers and reroofing some of Baltimore’s finer residences. In the mid 1990’s, Fick Bros. began a return to its roots, and once again became a predominantly residential roofing company. In the early 2000's, Fick Bros. added additional residential services – replacement windows & doors, masonry chimney repairs, carpentry, painting and specialty sheet metal fabrications - to compliment their long established expertise in roofing, gutters and downspouts, so as to better serve its’ loyal and growing customer base.
Fick Bros. has grown with Baltimore. We now have third and fourth generation customers and our customer list includes some of Baltimore’s oldest families. Our work is in old established neighborhoods and on many new homes as well. Fick Bros. is proud to be a part of Baltimore history and we look forward to continuing our family’s tradition - a tradition that started almost 90 years ago.
Guildmaster Award Winner
2010 Guildmaster With Distinction
2011 Guildmaster With Distinction
2012 Guildmaster
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
Home Builders Association of Maryland
ENERGY STAR
Better Business Bureau
2008 Qualified Remodeler Top 500
Certified Contractors Network (CCN)
National Roofing Contractors Association
Maryland Improvement Contractors Association
CertainTeed Select Shingle Roofer
CertainTeed Master Craftsman
Cedar Shake & Shingle Bureau
National Slate Association
Vinyl Siding Institute
Mid Atlantic Roofing Contractors Association
DaVinci Masterpiece Contractor
2006 Torch Award Winner, Marketplace Excellence, BBB Greater MD
2009 Qualified Remodeler Top 500
Remodeling Magazine - Remodeling 550
Installation Masters
EPA Lead-Safe Certified Firm
VELUX Skylight Provider
2010 Qualified Remodeler Top 500
2011 Qualified Remodeler Top 500
Replacement Contractor Magazine Replacement 100
Customer Feedback Summary
Of 453 customers surveyed, 287 responded
Likely to Recommend
Work Done Right
Salesperson Professionalism
Construction Quality
Professional & Organized
Clean & Safe
Communication
Problem Resolution
Value
Schedule
Recent Reviews & Published Comments
Fick Bros. Roofing & Exterior Remodeling Company
Well they did excellent work and they had good quality materials and labor. They worked in spite of the weather, and they did a good job.
Response From
Fick Bros. Roofing & Exterior Remodeling Company
May 16, 2012
thanks for your great review - it was a pleasure working on your home.
I would like to recognize Todd Mullenax, Brian Wright, and the third person on our job whose name was also Brian for their exceptional service. Those are the three people we dealt with and we were equally pleased with all three.
There were many areas I was satisfied with. They were very timely in responding to initial inquiries. They were very communicative. They were also very reliable in terms of being on time and sticking to the schedule; they were spot on with that. They certainly were courteous and professional.
Fick Bros. Roofing & Exterior Remodeling Company
Fick Bros. Roofing & Exterior Remodeling Company is very professional. They provide high quality materials. I was satisfied with the cleanliness of the job. The job site was always very clean. The work was completed on time and on budget.
Response From
Fick Bros. Roofing & Exterior Remodeling Company
May 16, 2012
Thanks for the great review - we enjoyed working on your home.
Kenny was great and they left the work-site perfectly clean every day and the roof itself turned out great.
They were all exceptional. I talked far more to Jimmy Ackerman and Stevie, who took phone calls and found out answers to any questions we had. She is superb, and Jimmy Ackerman was superb also. All the employees that I met and talked to were a credit to any organization.
The quality of the work, and the quality of the employees, were the most important factor. I wanted top grade work done. I knew anything in the future would be handled very well, and that is worth a lot to me.
I like that they are very thorough.
The installers were good. The salesperson was wonderful too.
The people were great! They did great work, materials were what they were supposed to be.
Everyone I dealt with was very good.
Fick Bros. Roofing & Exterior Remodeling Company was great.
Fick Bros. Roofing & Exterior Remodeling Company
Fick Bros. was courteous and knowledgeable about what needed to be done for my project and they were able to explain it all in a way I could understand. I have hired them for three different jobs and I have been pleased each time with their courteousness, knowledgeability of the work, and the final product.
I was most satisfied with the knowledge and helpfulness of the foreman.
Ralph and Jeff were very very pleasant people.
We were very pleased, and if we needed to (we hope we don't), we would feel comfortable calling them again. No question. My partner was very pleased.
The factors that were most important to me when choosing to buy from their company was their warranty, workmanship and the speed in which they did the job.
Fick Bros. Roofing & Exterior Remodeling Company
They were the only company that could fix my leak. They are not like traditional roofing companies, which have done as good of a job as they have. They provided the best service I have ever had. They are one of the most professional companies that I have ever dealt with. I know my roofing job was fairly small compared to some of the mansions they do, but I feel like I received the same amount of attention that a big job would have and that impressed me very much.
Response From
Fick Bros. Roofing & Exterior Remodeling Company
Apr 06, 2012
Thank you for your wonderful compliment. We enjoyed working with you.
They cleaned up every day. Roofers have a bad reputation, but this company is really different.
They are a superior company. They provided the best service I've had in my life. They're excellent, and everyone says so. That's why I went with them, even though they are expensive.
Donald Scharf was great.
It was rebuilding a flat roof on my house. They identified the roof leak and repaired the roof to my satisfaction.
Todd Mullenax he helped me make an informed decision. I worked with him the most
The customer service is great.
I would say customer service. They spent a lot of time explaining what I am paying for. I appreciated the amount of time they spent explaining the product and making sure I understood the value of it.
When you need roofing service, Fick Bros is the firm to go to.
JP and Mr. Ackerman were outstanding and
Knowledgeable workers with professional attitude and high reliability
They were very good and I was quite pleased.
Photos
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Guildmember since 2009
As a GuildQuality Guildmember, Fick Bros. Roofing & Exterior Remodeling Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Fick Bros. Roofing & Exterior Remodeling Company in Baltimore, MD; Towson, MD; Lutherville, MD; Owings Mills, MD; Reisterstown, MD; Stevenson, MD; Phoenix, MD; Parkville, MD; Sparks Glencoe, MD; Cockeysville, MD; and 18 other cities in Maryland, Maine and California.
In this report, Fick Bros. Roofing & Exterior Remodeling Company has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 287 out of 453 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
Recent Activity
Via Twitter: Comment from a customer in Baltimore, MD: "I was most satisfied with how professional and thorough they were, and... http://t.co/ySWI7jAk
05/21/12
Fick Bros. Roofing & Exterior Remodeling Company received feedback from a customer in Baltimore, MD.
05/18/12
Via Twitter: Comment from a customer in Towson, MD: "Kenny was great and they left the work-site perfectly clean every day and... http://t.co/dkBCW1O3
05/16/12
Via Twitter: Recent 5-star review from Angela W. in Baltimore, MD: "Fick Bros. Roofing & Exterior Remodeling Company is... http://t.co/9mSLYVmP
05/16/12
Via Twitter: Comment from a customer in Towson, MD: "There were many areas I was satisfied with. They were very timely in... http://t.co/MCwkHBkr
05/16/12
2012 Guildmaster Application
Fick Bros. Roofing & Exterior Remodeling Company is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Fick Bros. Roofing & Exterior Remodeling Company must survey all
of their customers.
The review period for this member is closed.