- Member Report:
- 73 Responses
- Response Rate:
- 65.2%
- Dates:
- 07/20/2009 - 02/26/2010
In this report, Fick Bros. Roofing & Exterior Remodeling Company has published all ratings for the following selected questions that were provided by customers surveyed since July 2009. Since then, 73 out of 112 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Additional Comment
I'm very pleased with the work, for the quality is second to none. - Mar 11, 2010 in Towson, MD
I did mention how professional the group was, and I found that their responses were never demeaning, and as a female I have found contractors very demeaning. - Jan 06, 2010 in Baltimore, MD
It was a wonderful experience, I have recommended them to everyone I know that is thinking about doing construction work. - Dec 15, 2009 in Lutherville, MD
We were overall satisfied with the project. They are a great company and if we have any problems we will contact them to discuss them. - Dec 12, 2009 in Lutherville, MD
I was impressed by Fick Bros. Maintenance Program and they acted in a professional manner. - Nov 16, 2009 in Sparks Glenco, MD
I've always found that working with Fick Bros. has been a positive experience. They always back their work up confidently. They communicate well with me. Overall, I feel like they are a fine company. - Nov 16, 2009 in Baltimore, MD
I will not have time to complete this survey in its entirety, however, I will claim that our experience with Fick Brothers has been great. They did a superb job and I have no complaints. - Nov 06, 2009 in Stevenson, MD
They're excellent. Everything we've requested they've done willingly. We couldn't be more pleased with them. - Jul 22, 2009 in Baltimore, MD
I can't say enough great things about Fick Bros. - Jul 21, 2009 in Baltimore, MD
I'm very satisfied. I know I got a great roof, probably the best in my neighborhood. It is expensive, but it's worth it. You get what you pay for. - Jul 20, 2009 in Baltimore, MD
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Recognize Excellence
I believe it was Jeff Fick (a co-owner). He was the most helpful and crucial person at Fick Bros. He came up with a simple solution to solve my problem. He was very honest. - Mar 11, 2010 in Towson, MD
Jim and Ken were outstanding. - Feb 15, 2010 in Baltimore, MD
The whole crew that I worked with including Don and the young man working under him, Sean, Patrick, and Susan was great. Anyone I dealt with at Fick Bros. I was very pleased with. Its hard to single out one when everyone in their own individual way contributed to the job getting done. - Jan 14, 2010 in Baltimore, MD
Galen Desh, Jimmy Ackerman and Patrick Fick, and also Suzanne. Patrick is a stand up guy and we respect him a lot. - Sep 30, 2009 in Baltimore, MD
Sean and the foreman (can't recall his name) were both excellent. Everyone at Fick Bros. was amazing. - Jul 22, 2009 in Baltimore, MD
Jeff in particular but everyone at Fick Bros. was wonderful. - Jul 21, 2009 in Baltimore, MD
The whole crew was really great. - Jul 21, 2009 in Baltimore, MD
Sean did a very good job of making sure I was comfortable going into the project and coming out of it and Jerry did a nice job on the roofing work. - Jul 20, 2009 in Ruxton, MD
Wyatt and Brian both did great work. - Jul 20, 2009 in Owings Mills, MD
Jimmy Ackerman and the man who did the temporary fix by the chimney were both terrific. The guys who did the roof were really good too. I was really impressed by the quality and quantity of photos they took to show the guys back at the shop what they needed to do the job. That really impressed me. - Jul 20, 2009 in Baltimore, MD
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Remodeling Concerns
We had a lot of different areas with rotted wood, and rodent entries, and we were concerned about these issues and it was resolved by Fick. - Feb 15, 2010 in Baltimore, MD
My problem has been that different companies would look at my roof and never find the problem. No one could ever tell me what it was. Fick Bros. found exactly what was the matter and took care of it. Over the years this has been building up because no one could find the problem or a solution. The Fick Bros. are fantastic. - Jan 14, 2010 in Baltimore, MD
I wanted to have everything nailed down in terms of materials and time line. I had some time constraints and they worked really hard to accommodate that. - Dec 15, 2009 in Lutherville, MD
Our main concern was the repair of the roof section contributing to the excessive leakage into our kitchen, including how extensive the repairs might actually be (inside and outside). Fick Bros was able to identify the problem, clearly explain the proposed solution/repair and follow through with the job in a timely and professional manner. The estimated cost seemed reasonable. From what we can tell, both the exterior and internal repairs look great. - Nov 12, 2009 in Towson, MD
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Factors Most Important In Choosing Fick
I think Fick had good detailed information and helped educate us, knowledgeable and explanations. - Feb 15, 2010 in Baltimore, MD
They showed up and they gave me a really professional looking estimate. They addressed all my concerns, there were a couple of things in the proposal that were unclear to me and they carried me through those all the way. - Dec 15, 2009 in Lutherville, MD
Ability to service our particular roofing needs; responsiveness to problems; clear presentation and description of what repairs / maintenance work , etc., are necessary and what problems exist; persistent but not overly aggressive.I do have a high comfort level that Fick takes its responsibility for my roof seriously, and depend upon their reliability. One less thing I have to worry about keeping track of!, scheduling, etc. - Nov 12, 2009 in Baltimore, MD
Reliability, price, and reputation. - Nov 10, 2009 in Towson, MD
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Area For Improvement
I don't think there were any areas where they fell short. If I had a question they were there to answer and if I didn't understand something they broke it down into laymen terms so I was very happy with that. - Jan 14, 2010 in Baltimore, MD
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Area Of Satisfaction
I was most satisfied with the professionalism from Sean and Don to the office staff. They went above and beyond. I was always able to get a hold of somebody to talk to. If they couldn't help there was someone else there. Their professionalism was always outstanding. - Jan 14, 2010 in Baltimore, MD
This has been my best construction experience ever. I have absolutely no complaints. Everybody I dealt with was very professional, knowledgable and courteous. - Dec 15, 2009 in Lutherville, MD
Fick Bros' timely response to our initial inquiry, willingness to schedule us in on an emergency basis, and the whole process, from beginning to end, made this repair job that had been put off for years an actually pleasant experience. It was nice to deal with all the professional and respectful individuals who visited our home as a part of this project. - Nov 12, 2009 in Towson, MD
We have recently finished what for us was a major gutter replacement. Fick was very patient while we waited for state paperwork to be approved. The work was done very efficiently, neatly and very professionally. - Nov 12, 2009 in Baltimore, MD
The quality of the work seems to be excellent. I appreciate that they told me about an infestation of ants in my garage roof and suggested a remedy. - Sep 10, 2009 in Baltimore, MD
They are good people and they do good work. The workers actually speak English. - Aug 25, 2009 in Baltimore, MD
I didn't know they could take away the cement like they did and re-construct. They did a terrific re-construction job. - Aug 12, 2009 in Baltimore, MD
The quality and the craft of the work were superb. Their professionalism was uncanny. - Jul 22, 2009 in Baltimore, MD
The foreman Jeff Jones was incredible. We couldn't have asked for anyone better. He is a wonderful craftsman who did beautiful work. - Jul 21, 2009 in Baltimore, MD
I was very pleased with the communication from the head of the crew. - Jul 21, 2009 in Baltimore, MD
The personnel was great. The crew was very helpful in handling my concerns and Sean McCullagh did a good job of explaining things. - Jul 21, 2009 in Baltimore, MD
The quality of workmanship was excellent. - Jul 20, 2009 in Owings Mills, MD
The quality of the work, the friendliness, and the customer service orientation of the people who did the work. I rate that very high. - Jul 20, 2009 in Baltimore, MD
I was very pleased with the quality of materials and workmanship. - Jul 20, 2009 in Baltimore, MD
The competent workers used very efficient equipment and kept a very clean workspace. The men were very friendly and professional. I'm also very pleased with my wonderful 50 year warranty. - Jul 20, 2009 in Baltimore, MD
