The final result was excellent and the quality was good. - Aug 30, 2010 in Baltimore, MD

The speed at which they accomplished their tasks and how well they cleaned up afterward. - Aug 03, 2010 in Baltimore, MD

My wife and I are not roofers, so we depend on the fact that they have an outstanding reputation and everything they've done for us has been fine. - Jul 21, 2010 in Baltimore, MD

They started on time, finished on time, and they cleaned up every day. Unless you looked up on the roof and saw roof work was being done, you'd never know they were here. The put everything out of sight, or took their materials with them, it was a really pleasant experience. - Jul 07, 2010 in Baltimore, MD

They explained everything very well and answered all of my questions. - Jun 29, 2010 in Baltimore, MD

The communication. They are very clear of what they are going to be and doing and when they are going to be doing it. - Jun 21, 2010 in Baltimore, MD

I was most satisfied with their response and with the quality of staff. Also the quality of workmanship. I thought the supervision on site was good. - Jun 14, 2010 in Centreville, MD

I was most satisfied with the original salesman, Sean. He drew up the different proposals and we were able to make a good selection. - Jun 14, 2010 in Baltimore, MD

I was impressed with the timing. The started when they said and then completed the job in a quick time frame. The roofing turn out beautifully. - May 30, 2010 in Baltimore, MD

All Fick associates were polite, professional, pleasant, responsible and a pleasure to work on our chimney and roof. All were knowledgeable in their areas of expertise and explained everything, and answered our questions as they arose. - May 11, 2010 in Towson, MD

Quality of work and professionalism, and punctuality of scheduling. - May 07, 2010 in Baltimore, MD

Very satisfied with everything and they are at the top of my list anytime I need anything. - May 06, 2010 in Lutherville, MD

Very willing to work with me and my schedule and with what I'm able to manage, also financially so I'm pleased with that. - May 05, 2010 in Baltimore, MD

Professional nature of the entire organization. The people who provided the quote all the way through the people who serviced the house. - May 05, 2010 in Baltimore, MD

Professionalism across the board - May 02, 2010 in Baltimore, MD

Timeliness, they got it done in a reasonable amount of time. - Apr 29, 2010 in Baltimore, MD

The quality of the workmanship and their clean up. They really did an excellent job. - Apr 23, 2010 in Baltimore, MD

The timing went well. Everybody showed up at the right time. - Apr 23, 2010 in Baltimore, MD

The speediness in which they completed the job. - Apr 17, 2010 in Baltimore, MD

Everything, because it was done in an efficient and professional manner. - Mar 18, 2010 in Baltimore, MD

They did what they said they would in all areas. - Feb 16, 2010 in Baltimore, MD

All of the people we dealt with, estimator to Ken Stanley. - Feb 15, 2010 in Baltimore, MD

Experienced staff and excellent communication - Jan 22, 2010 in Lutherville, MD

I was most satisfied with the professionalism from Sean and Don to the office staff. They went above and beyond. I was always able to get a hold of somebody to talk to. If they couldn't help there was someone else there. Their professionalism was always outstanding. - Jan 14, 2010 in Baltimore, MD

This has been my best construction experience ever. I have absolutely no complaints. Everybody I dealt with was very professional, knowledgable and courteous. - Dec 15, 2009 in Lutherville, MD

I found everyone I interacted with to be very professional. - Nov 23, 2009 in Glen Burnie, MD

Fick Bros' timely response to our initial inquiry, willingness to schedule us in on an emergency basis, and the whole process, from beginning to end, made this repair job that had been put off for years an actually pleasant experience. It was nice to deal with all the professional and respectful individuals who visited our home as a part of this project. - Nov 12, 2009 in Towson, MD

We have recently finished what for us was a major gutter replacement. Fick was very patient while we waited for state paperwork to be approved. The work was done very efficiently, neatly and very professionally. - Nov 12, 2009 in Baltimore, MD

The quality of the work seems to be excellent. I appreciate that they told me about an infestation of ants in my garage roof and suggested a remedy. - Sep 10, 2009 in Baltimore, MD

They are good people and they do good work. The workers actually speak English. - Aug 25, 2009 in Baltimore, MD

I didn't know they could take away the cement like they did and re-construct. They did a terrific re-construction job. - Aug 12, 2009 in Baltimore, MD

The quality and the craft of the work were superb. Their professionalism was uncanny. - Jul 22, 2009 in Baltimore, MD

The foreman Jeff Jones was incredible. We couldn't have asked for anyone better. He is a wonderful craftsman who did beautiful work. - Jul 21, 2009 in Baltimore, MD

I was very pleased with the communication from the head of the crew. - Jul 21, 2009 in Baltimore, MD

The personnel was great. The crew was very helpful in handling my concerns and Sean McCullagh did a good job of explaining things. - Jul 21, 2009 in Baltimore, MD

The quality of workmanship was excellent. - Jul 20, 2009 in Owings Mills, MD

The quality of the work, the friendliness, and the customer service orientation of the people who did the work. I rate that very high. - Jul 20, 2009 in Baltimore, MD

I was very pleased with the quality of materials and workmanship. - Jul 20, 2009 in Baltimore, MD

The competent workers used very efficient equipment and kept a very clean workspace. The men were very friendly and professional. I'm also very pleased with my wonderful 50 year warranty. - Jul 20, 2009 in Baltimore, MD

It was a tricky spot they were working in and they found a way to do it, to solve my problem. - Jul 20, 2009 in Baltimore, MD

We had a serious leak, and Fick Bros. gave us a great temporary fix to get us through winter and they started on our roof in the spring. - Aug 03, 2010 in Baltimore, MD

Expense, quality of work, and slate roofing knowledge. To address these, there was a finance program, and Steve and John were willing to show me all the different things they knew about working with slate. - Jul 22, 2010 in Baltimore, MD

We've been using them along time, but they would not be regarded as the lowest price contractor. But I mean it's a case of you get what you pay for. If you want a job done right, then you have to pay a little more. - Jul 21, 2010 in Baltimore, MD

We didn't know if we could afford it all at once, and they offered us different proposals and solutions. - Jun 14, 2010 in Baltimore, MD

I had concerns with the financing due to the house still being under my recently deceased father's name. Sean was patient while I sorted out the legalities of getting the house placed in my name, which took about 4 weeks. Sean still kept my place in line for the job, I did not get pushed to the back of the list. Thanks Sean! - May 30, 2010 in Baltimore, MD

I was concerned about how soon they could start and they did a good job of keeping me updated of when work could begin. - Apr 26, 2010 in Baltimore, MD

We had a lot of different areas with rotted wood, and rodent entries, and we were concerned about these issues and it was resolved by Fick. - Feb 15, 2010 in Baltimore, MD

My problem has been that different companies would look at my roof and never find the problem. No one could ever tell me what it was. Fick Bros. found exactly what was the matter and took care of it. Over the years this has been building up because no one could find the problem or a solution. The Fick Bros. are fantastic. - Jan 14, 2010 in Baltimore, MD

I wanted to have everything nailed down in terms of materials and time line. I had some time constraints and they worked really hard to accommodate that. - Dec 15, 2009 in Lutherville, MD

Our main concern was the repair of the roof section contributing to the excessive leakage into our kitchen, including how extensive the repairs might actually be (inside and outside). Fick Bros was able to identify the problem, clearly explain the proposed solution/repair and follow through with the job in a timely and professional manner. The estimated cost seemed reasonable. From what we can tell, both the exterior and internal repairs look great. - Nov 12, 2009 in Towson, MD

I've seen their advertisements. I go to church and have seen them on the church bulletin. They do a lot of work for the church I know and I like what I've seen. - Aug 12, 2009 in Baltimore, MD

Jeff and Brian, they showed a lot of pride in their work. - Jul 23, 2010 in Baltimore, MD

I guess the gentleman who was in charge of putting the roof on. The estimator was good, everybody was really good and professional. But the guy who was in charge of the roofing work obviously put the most time in. - Jul 21, 2010 in Baltimore, MD

Everyone was cooperative. The foreman on each section was excellent. We had several people, Jeff, Marlon, and Wyatt. All of them were great. - Jul 19, 2010 in Baltimore, MD

Jeff and the other guy were both good. - Jul 16, 2010 in Baltimore, MD

Ken Stanley was great. - Jun 09, 2010 in Baltimore, MD

Yes, Sean McCullagh and Stephen Patrick were outstanding. The members of Stephen,s team were great too, but I do not know their names. - May 30, 2010 in Baltimore, MD

We can't say enough about the on-site crew. - May 14, 2010 in Baltimore, MD

From the salesman to the brick and motar gentlemen to the flashing and roof guys, all were exceptionally knowledgeable, considerate and pleasant. - May 11, 2010 in Towson, MD

Jeff Jones is a wonderfully skilled craftsmen - May 07, 2010 in Baltimore, MD

Their whole crew I have dealt with over the years. They never fail to surpass anything. - May 06, 2010 in Lutherville, MD

Steve Patrick and the young mason who pointed up the chimney were both polite, informative, and excellent workers. - Apr 20, 2010 in Towson, MD

I believe it was Jeff Fick (a co-owner). He was the most helpful and crucial person at Fick Bros. He came up with a simple solution to solve my problem. He was very honest. - Mar 11, 2010 in Towson, MD

The workers were very nice and pleasant. It was freezing cold outside and they never complained. - Feb 17, 2010 in Phoenix, MD

Jim and Ken were outstanding. - Feb 15, 2010 in Baltimore, MD

The whole crew that I worked with including Don and the young man working under him, Sean, Patrick, and Susan was great. Anyone I dealt with at Fick Bros. I was very pleased with. Its hard to single out one when everyone in their own individual way contributed to the job getting done. - Jan 14, 2010 in Baltimore, MD

James Ackerman, Jerry Reimer, Suzanne in scheduling. - Nov 12, 2009 in Baltimore, MD

Galen Desh, Jimmy Ackerman and Patrick Fick, and also Suzanne. Patrick is a stand up guy and we respect him a lot. - Sep 30, 2009 in Baltimore, MD

Everybody was great. - Sep 08, 2009 in Towson, MD

Sean and the foreman (can't recall his name) were both excellent. Everyone at Fick Bros. was amazing. - Jul 22, 2009 in Baltimore, MD

Jeff in particular but everyone at Fick Bros. was wonderful. - Jul 21, 2009 in Baltimore, MD

The whole crew was really great. - Jul 21, 2009 in Baltimore, MD

Sean did a very good job of making sure I was comfortable going into the project and coming out of it and Jerry did a nice job on the roofing work. - Jul 20, 2009 in Ruxton, MD

Wyatt and Brian both did great work. - Jul 20, 2009 in Owings Mills, MD

Jimmy Ackerman and the man who did the temporary fix by the chimney were both terrific. The guys who did the roof were really good too. I was really impressed by the quality and quantity of photos they took to show the guys back at the shop what they needed to do the job. That really impressed me. - Jul 20, 2009 in Baltimore, MD

Everybody was wonderful. - Jul 20, 2009 in Baltimore, MD

Steve is an asset to the company. He has an ability to stay calm and deal with difficult situations. - Jul 22, 2010 in Baltimore, MD

You didn't mention that they inspect our roof and the house our daughter lives in and its certainly once a year, if not twice. You tend to catch problems early like that and they do a good job with that. - Jul 21, 2010 in Baltimore, MD

Sean and I have an open door relationship. Make sure someone at Fick Brothers reads this, most people just complain, but I want them to know about my pleasant experience with Fick Brothers. Sean and Steve did a great job for me. - Jul 07, 2010 in Baltimore, MD

Great job, great teamwork, thanks Fick Bros! - May 30, 2010 in Baltimore, MD

They are excellent, the whole company is impressive. I like the insurance certificate, it is wonderful. - Mar 18, 2010 in Baltimore, MD

I'm very pleased with the work, for the quality is second to none. - Mar 11, 2010 in Towson, MD

I did mention how professional the group was, and I found that their responses were never demeaning, and as a female I have found contractors very demeaning. - Jan 06, 2010 in Baltimore, MD

It was a wonderful experience, I have recommended them to everyone I know that is thinking about doing construction work. - Dec 15, 2009 in Lutherville, MD

I will not have time to complete this survey in its entirety, however, I will claim that our experience with Fick Brothers has been great. They did a superb job and I have no complaints. - Nov 06, 2009 in Stevenson, MD

They're excellent. Everything we've requested they've done willingly. We couldn't be more pleased with them. - Jul 22, 2009 in Baltimore, MD

I can't say enough great things about Fick Bros. - Jul 21, 2009 in Baltimore, MD

I'm very satisfied. I know I got a great roof, probably the best in my neighborhood. It is expensive, but it's worth it. You get what you pay for. - Jul 20, 2009 in Baltimore, MD

Quality of workmanship. - Jul 19, 2010 in Baltimore, MD

They were trustworthy and had good materials. - Jun 29, 2010 in Baltimore, MD

Reputation and quality of work. - Jun 21, 2010 in Baltimore, MD

We had recommendations from neighbors. Dependability and quality. - Jun 14, 2010 in Baltimore, MD

Reputation and quality - Jun 09, 2010 in Baltimore, MD

Quality and reputation where the main factors of choosing Fick Bros. - May 30, 2010 in Baltimore, MD

Reputation and experience. - May 14, 2010 in Baltimore, MD

Expertise, reliability, workmanship, pricing, experience and reputation. - May 11, 2010 in Towson, MD

Prior knowledge, I have dealt with Fick for years and always found them exceptional. - May 06, 2010 in Lutherville, MD

An 'A' rating from Better Business Bureau and the reputation around our personal neighborhood. - May 05, 2010 in Baltimore, MD

Quality service. in the office and in the field. it is easy to repaint a room, but i don't want to deal with water problems after a re-roof. - May 02, 2010 in Baltimore, MD

Timeliness and reputation. - Apr 29, 2010 in Baltimore, MD

Quality and ability to quickly start the project. - Apr 26, 2010 in Baltimore, MD

They were highly professional, and they do quality work. - Apr 23, 2010 in Baltimore, MD

The quality of the work. - Apr 23, 2010 in Baltimore, MD

Reputation for craftsmanship and service - Apr 20, 2010 in Towson, MD

Price and workmanship. - Mar 18, 2010 in Baltimore, MD

Price and responsiveness - Feb 16, 2010 in Baltimore, MD

I think Fick had good detailed information and helped educate us, knowledgeable and explanations. - Feb 15, 2010 in Baltimore, MD

I've been using them for years because they are always very responsive. - Feb 09, 2010 in Baltimore, MD

Scope of work to provide a solution to my roof leak, not a temporary patch; warranty, and no complaint on the BBB website - Jan 22, 2010 in Lutherville, MD

I knew of someone who had used Fick Bros. that spoke very highly of them. When told them I had chosen to go with them they said I was getting a job well done. - Jan 14, 2010 in Baltimore, MD

They showed up and they gave me a really professional looking estimate. They addressed all my concerns, there were a couple of things in the proposal that were unclear to me and they carried me through those all the way. - Dec 15, 2009 in Lutherville, MD

I think firstly the reputation and warranty program. - Dec 09, 2009 in Phoenix, MD

We had dealt with them before, and we can trust them. - Nov 23, 2009 in Glen Burnie, MD

Reputation of company, familiary with homeowners in my area, ease of dealing with company & representatives in the office and in the field, reputation for quality of work, satisfaction upon completion, quality of materials, behavior of workers on-site, respect for property. - Nov 12, 2009 in Towson, MD

Ability to service our particular roofing needs; responsiveness to problems; clear presentation and description of what repairs / maintenance work , etc., are necessary and what problems exist; persistent but not overly aggressive.I do have a high comfort level that Fick takes its responsibility for my roof seriously, and depend upon their reliability. One less thing I have to worry about keeping track of!, scheduling, etc. - Nov 12, 2009 in Baltimore, MD

Reliability, price, and reputation. - Nov 10, 2009 in Towson, MD

Reputation and experience. - Nov 10, 2009 in Baltimore, MD

The cost, quality and the professionalism. - Sep 30, 2009 in Baltimore, MD

warranty, reputation, high quality work and staff - Sep 02, 2009 in Stevenson, MD

I dealt with Fick Bros. before and they have been very reliable. I figured they would be again with this project. - Aug 12, 2009 in Baltimore, MD

They were so quiet and such hard workers! I've never had anyone that has worked so greatly. They were kind, quiet, and very courteous. - Jul 19, 2010 in Baltimore, MD

Nowhere.They do an outstanding job. - Jun 21, 2010 in Baltimore, MD

I don't think there were any areas where they fell short. If I had a question they were there to answer and if I didn't understand something they broke it down into laymen terms so I was very happy with that. - Jan 14, 2010 in Baltimore, MD

The original piece of work was just a repair job. I wasn't pleased with this aspect of the job. However, I talked with one of the Fick Bros. and he convinced me that I should get the roof replaced. On the replacement end of things, I was very satisfied. - Nov 18, 2009 in Baltimore, MD

Everyone did the best one could do when 50" of snow drop 2 days before the start of the project. Fick kept me informed on the projected dates. (I wasn't the only one not getting a roof that week/month) These schedule was not a problem in these condidtions. - May 02, 2010 in Baltimore, MD