Custom Kitchens, Inc.
Custom Kitchens, Inc.
www.customkitchens-ca.com
6624 Telegraph Avenue
Oakland, CA 94609
(510) 843-3600
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Over the years our talents and services have greatly expanded due to customer demand. We have and are continuing to provide other general home remodeling services such as Home Theatre, Home Office, Outdoor Kitchens, Entertainment Centers, Wine Cellars, Window and Door Replacement, Living Room/Family Room/Den/Bedroom remodeling, Room Additions, Closet Systems, Fireplace and Surrounds, Basement Excavation and Foundation Work, Structural Improvements and a whole host of other Interior and Exterior home improvement talents. Please visit our PRODUCTS page for more information.

Your investment in your home, your quality of life and your future are very important to us. A great deal of pride is taken in our long-standing reputation for our fine quality service in the Oakland / San Francisco area. The high standards maintained such as jobsite cleanliness, consistently completing work on time and personal supervision have continued to bring back former clients, many of whom have become family friends. Our clients have become our best spokesmen. This philosophy and our hard earned reputation has set us apart as a recognized leader in home remodeling for 58 years.

Affiliations GuildQuality
National Association of the Remodeling Industry
U.S. Green Building Council
National Kitchen and Bath Association
Better Business Bureau
Pella
NARI Certified Remodeler
Alameda Architectural Preservation Society
Bath & Kitchen Buying Group
EPA Lead-Safe Certified Firm
VELUX Skylight Provider
Berkeley Architectural Heritage Association
San Francisco Bay Area NARI Chapter

Likely to Recommend
100%
Budget
97%
Clean & Safe
100%
Communication
100%
Construction Quality
100%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
100%
Professional & Organized
100%
Punchlist
100%
Schedule
100%
Trust
100%
Value
100%
Average (4 reviews)
Rating Details
H.A.D. Berkeley, CA Review Feb 06, 2012 5 star rating
Custom Kitchens, Inc.

Custom Kitchens, Inc. made our kitchen remodel easy and comfortable. Our results are beautiful and went beyond our expectations. We also made great friends with the Custom Kitchens, inc. staff.

Response From
Custom Kitchens, Inc.
Feb 06, 2012

Thank you very much for being a great client! It was a pleasure to work with you and it was a fun kitchen remodel to do. We are looking forward to remodeling more areas in your house in the future, Nader

Comment Additional Comment Berkeley, CA Jan 07, 2012

I would have no hesitation recommending Custom Kitchens to others. I already have recommended them in the past. I would recommend them to people who appreciate the care Custom Kitchens takes. They do a fantastic job and they help achieve what you want done.

Comment Area Of Satisfaction Berkeley, CA Jan 07, 2012

Custom Kitchens treats their customers like they are the most important customer they have. They treat your project like it is the most important project they have. What their customer needs, Custom Kitchens does what they can in their power. I trust Custom Kitchens. That is really important for me. You can pay less and go with another company who you can't really trust to show up on time and do the work or you can go with Custom Kitchens and really get what you expected.

Comment Area For Improvement Berkeley, CA Jan 07, 2012

This is the fourth project Custom Kitchens did for us. They have done a big kitchen remodel for us before so I knew what I was going to get when I asked Custom Kitchens to do this project.

Comment Area Of Satisfaction Oakland, CA Dec 13, 2011

Staff and subcontractors were very mindful of my convenience and personal space. They were all very competent and did an excellent job.

Comment Clean & Safe oakland, CA Oct 13, 2011

They took "clean and safe" to a new level. The carpenter used his skill saw outside and one day he even vacuumed our lawnto get rid of the sawdust! That was impressive.

Trina L. oakland, CA Review Oct 13, 2011 5 star rating
Custom Kitchens, Inc.

Custom Kitchens executed our kitchen remodel in an extremely professional manner. The workers cleaned up well every day, we never worried about leaving them alone in the house while we were at work, problems were solved without slowing down the process, and the designers were able to recommend great products to fit within the budget and not overwhelm us with choices. The quality of their work and craftsmanship is superb. The designers and project manager have excellent people skills (I think they all have secret degrees in Psychology), because as first timers doing a remodel, we were very nervous and apprehensive, but they were very attentive to our concerns and well being throughout the process. The carpenter (who was on the job almost every day for 8 weeks) was very skilled and a complete perfectionist - which we really appreciated. Custom Kitchens gave us a beautiful kitchen and we hardly use the rest of the house, now, because the kitchen is so pleasant to be in!! I recommend Custom Kitchens highly.

Response From
Custom Kitchens, Inc.
Oct 14, 2011

Dear Trina, thank you for taking the time to take this survey. The information you provide helps us become a better company. all the staff and crews will have the chance to reveiw. Thank you for your wonderful words. Joy, Jerry & the staff of Custom Kitchens.

Comment Area Of Satisfaction oakland, CA Oct 13, 2011

Fun people to work with! They didn't rush or pressure us. It took us over a year from the first meeting to measure the kitchen to completion. I liked that we could do the project in 2 stages: 1) preliminary design work and 2) execution of the project.We were impressed how they meticulously inspected our house, including basement, foundation, plumbing, electrical, ducting, attic space, in order to develop accurate designs and recommendations. Joy and Lily (the designers) and Eric (project manager) are all wonderful, talented people. Ian (the carpenter) was fabulous. They designed a kitchen that integrates well with the rest of our older house, but is unique, eye catching, and totally inviting!!

Beth P. Alameda, CA Review Oct 12, 2011 5 star rating
Custom Kitchens, Inc.

Custom Kitchens helped us with a total of 3 projects over the years. For each one, they provided exceptional customer service throughout - from design and planning stage, all the way to the very last finishing touch. When you have Custom Kitchens as your contractor - you have nothing to worry about. We recommend them in a heart beat.

Response From
Custom Kitchens, Inc.
Oct 12, 2011

Dear Louis and Beth, Thank you so much for taking this survey and all of your great comments. We really appreciate your relationship and respect your comments. We all read these surveys and pay attention to suggestions made by our customers. With your permission and when you are ready, we would like to visit your home and take some pictures for our portfolio. Please do not hesitate to call us about anything that has to do with your home. Thank you again, Jerry & Joy Wilkins and the staff of Custom Kitchens Inc.

Comment Lead Source Alameda, CA Oct 12, 2011

They remodeled our kitchen many years ago, and we had a good experience back then. We enjoyed working with Eric and Joy.

Comment Area Of Satisfaction Alameda, CA Oct 12, 2011

They were patient, friendly and professional throughout the project. We really feel they put customer service above all else. Their design is excellent; they incorporate customers' desires and ideas; their workmanship is superb; and they always follow through.

Comment Area For Improvement Alameda, CA Oct 12, 2011

The staff at Custom Kitchens that we worked with - Eric, Joy, Ian and Lily - were fantastic. They met and exceeded every expectation of ours.

Sandra C. alameda, CA Review Oct 04, 2011 5 star rating
Custom Kitchens, Inc.

My overall experience with Custom Kitchens, Inc. was truely a pleasure. We are now enjoing our beautiful kitchen and looking back at the whole process, I remember how smooth each day went, and their much helpful, knowledgeble employees and subcontrators. Thank You Custom Kitchens!!

Comment Area Of Satisfaction alameda, CA Oct 04, 2011

My experience with Custom Kitchens was a pleasure. Their employees and subcontractors were very professional courteous and quick to resolving any problems that may have come up.

Comment Area For Improvement alameda, CA Oct 04, 2011

I was not disappointed about anything or anyone, all of my expectations were met. Truely a professional job done.

Comment Additional Comment Alameda, CA Feb 19, 2011

Custom Kitchens handled every aspect of my kitchen and powder room renovation, installation of hardwood floors throughout the first floor of my home, and custom built my fire place mantle and surround. They arranged for city inspections, and subcontractors. They were thorough, timely and absolutely enjoyable to work with.

Comment Area Of Satisfaction Alameda, CA Feb 19, 2011

The project was meticulously and carefully developed. This gave me time to formalize my ideas. Joy Wilkins worked through the planning stage patiently and made excellent design suggestions as we finalized my dream kitchen. Eric Jackson supervised the project and was present throughout. He developed the fireplace mantle and steered me through the process of selecting the right stone for the surround. My ideas and pipe dreams were met with respect. Changes were done professionally and timely. Ian, the carpenter was terrific- skilled and meticulous in his work and cleaned up carefully each day.

Comment Lead Source oakland, CA Oct 12, 2010

Lived in the area all our lives and have passed by their showroom/offices time and time again over the years. Also word of mouth recommendations.

Comment Area Of Satisfaction oakland, CA Oct 12, 2010

We were satisfied in all areas. Everything done in a timely manner, workmanship, the best I've seen, cleanliness, etc., all well beyond the norm.

Comment Additional Comment Piedmont, CA Aug 28, 2010

We definitely would use Custom Kitchens again. I've already spoken to Nader about a follow-up project and have others in mind.

Guildmember since 2010

As a GuildQuality Guildmember, Custom Kitchens, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Custom Kitchens, Inc. in Oakland, CA; Berkeley, CA; Alameda, CA; Piedmont, CA; Concord, CA; and Walnut Creek, CA.

In this report, Custom Kitchens, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in March 2010. In that time, 29 out of 32 customers (91%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

Custom Kitchens, Inc. received feedback from a customer in Berkeley, CA.

02/06/12

Custom Kitchens, Inc. received feedback from a customer in Berkeley, CA.

01/07/12

Custom Kitchens, Inc. received feedback from a customer in Oakland, CA.

12/13/11

2012 Guildmaster Application

Custom Kitchens, Inc. is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Custom Kitchens, Inc. must survey all of their customers.

If you are a recent customer of Custom Kitchens, Inc. and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Custom Kitchens, Inc.'s application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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