Shone Freeman started S.R. Freeman in 1992 in response to a need by general contractors and spec home builders for a company that could handle complex architectural designs, deliver a higher level of quality, and offer more complete management and customer services for their high-end custom home projects in the Silicon Valley and the San Francisco Bay Area Peninsula. S.R. Freeman has since distinguished itself as one of the finest framing outfits in the area. It has enjoyed steady growth since its inception due to strong, ongoing, collaborative relationships with its clients, for whom, S.R. Freeman is always their first choice.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Custom home (23)
New home (20)
Whole house remodel (2)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Really appreciated the quality, craftsmanship, planning and problem solving of the lead guys I worked with namely: Jimmie, Josh & Eric. Many thanks.
I'd like to have a couple formal meetings: 1. @ project start 2. Prior to walls/ceilings to coordinate electrical; mechanical; plumbing etc.. 3. At project end to address all pick up items. We met for each of these but a formal pre-scheduled meeting on the calendar would help solidify these things.I'd like a copy of the schedule-- even in rough form for our planning purposes.
Recommended by the Architect as well as the Owner. Had the manpower to easily handle this project. Found S.R. Freeman to be highly self sufficient and able to handle problems as they come up but sharp enough to make contact when important questions/options arose.
Ed & Dean were the best to get us through this one.
Experience from prior jobs completed by SR Freeman.
I was most satisfied in terms of their reliability and availability.
The most important factors in my decision making process were reliability and availability.
As a GuildQuality Guildmember, S.R. Freeman, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of S.R. Freeman, Inc. in Palo Alto, CA; San Francisco, CA; San Jose, CA; Woodside, CA; Los Gatos, CA; Atherton, CA; Los Altos, CA; Los Altos Hills, CA; Portola Valley, CA; Menlo Park, CA; and 24 other cities in California.
In this report, S.R. Freeman, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in February 2010. In that time, 75 out of 133 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2016.
S.R. Freeman, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a S.R. Freeman, Inc. customer, and if S.R. Freeman, Inc. completed work for you after February of 2010 but you haven't yet received a survey, please let us know.
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