S.R. Freeman, Inc.
89 Dillon Ave., Suite ACampbell, CA 95008(408) 364-2200

Shone Freeman started S.R. Freeman in 1992 in response to a need by general contractors and spec home builders for a company that could handle complex architectural designs, deliver a higher level of quality, and offer more complete management and customer services for their high-end custom home projects in the Silicon Valley and the San Francisco Bay Area Peninsula. S.R. Freeman has since distinguished itself as one of the finest framing outfits in the area. It has enjoyed steady growth since its inception due to strong, ongoing, collaborative relationships with its clients, for whom, S.R. Freeman is always their first choice.


Customer Feedback Summary

Of 107 customers surveyed, 64 responded (60%)
Likely to Recommend
97%
Clean & Safe
82%
Communication
94%
Construction Quality
95%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
94%
Professional & Organized
100%
Project Management
85%
Punchlist
92%
Schedule
86%
Trust
100%
Value
100%
Available When Needed
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

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  • comment
    Area Of Satisfaction
    Los Altos Hills, CA
    Aug 27, 2014

    It helped to know the Project manager, going into this project. I got the support needed to move this along and any issues were handled immediately and to my satisfaction.

  • comment
    Improvement Suggestion(s)
    Los Altos Hills, CA
    Aug 27, 2014

    Quality is the most important aspect of my business. My business is one-of-a-kind, one-at-a-time. I am not competing in a market with a lot of other contractors, therefore, the mind-set going into this, I don't think was established, as far as, the type of mind-set necessary to do this project. This was the first time working with the S.R.Freeman company and they picked up on my desires quickly and through a few minor bumps in the road, we created a project that my client is very happy with and that is my utmost concern.

  • comment
    Decision Making Factors
    Los Altos Hills, CA
    Aug 27, 2014

    Reputed reputation. Everyone was easy to work with for the most part. The support was definitely there on an on-going basis.

  • review
    Barry S.
    Los Altos Hills, CA
    Aug 27, 2014
    S.R. Freeman, Inc.

    S.R. Freeman came as a recommendation to me by a long established working relationship in the trades. We worked through issues that came up in the course of creating a one-of-a-kind project that I am and my clients are very happy with. I will definitely call on S.R. Freeman for future needs.

  • review
    Jim R.
    Menlo Park, CA
    Dec 06, 2012
    S.R. Freeman, Inc.

    S R Freeman has provided us with exceptionally qualified manpower, service, and management. They have helped make our project a success, both in terms of budget and schedule. They have shown their capability in handling a challenging and complex project with professionalism.

  • comment
    Area Of Satisfaction
    Ross, CA
    Aug 06, 2012

    Jim's knowledge of the project was great.

  • comment
    Decision Making Factors
    Atherton, CA
    Jul 23, 2012

    The ease of working with the team

  • comment
    Customer Suggestion
    Atherton, CA
    Apr 24, 2012

    Keep up the good work!

  • comment
    Additional Comment
    Palo Alto, CA
    Dec 12, 2011

    SR Freeman is highly professional. They are always interested in providing the best service and product.

  • comment
    Area Of Satisfaction
    Palo Alto, CA
    Dec 12, 2011

    I was satisfied with the planning and the on-site process.

  • comment
    Area Of Satisfaction
    Woodside, CA
    Dec 07, 2011

    Identification of design issues prior to them causing delays.

  • comment
    Area Of Satisfaction
    Palo Alto, CA
    Nov 15, 2011

    The performance framing expertise was exquisite.

  • review
    Jack A.
    Palo Alto, CA
    Nov 15, 2011
    S.R. Freeman, Inc.

    S.R. Freeman did a good job. They kept their word about taking care of the details with my custom home and overall did a great quality job on my project.

  • comment
    Area Of Satisfaction
    Woodside, CA
    Nov 15, 2011

    The onsite staff. They are cooperative, dedicated, and have a "can do" attitude.

  • comment
    Decision Making Factors
    Woodside, CA
    Nov 15, 2011

    I was looking for organizational ability.

  • comment
    Area Of Satisfaction
    Atherton, CA
    Nov 09, 2011

    I was most satisfied with the overall quality of the product.

  • comment
    Additional Comment
    Los Gatos, CA
    Nov 01, 2011

    They do quality work and the fact that they continue to stay in business speaks for their quality work.

  • comment
    Area Of Satisfaction
    Palo Alto, CA
    Oct 18, 2011

    They did our framing, and they've also done our trim work. I was satisfied in both areas.

  • comment
    Decision Making Factors
    Palo Alto, CA
    Oct 18, 2011

    It was a team effort that made the choice. Speaking for myself, the pricing and the communication with contractors and SR Freeman were the most important factors. We've worked with them in the past, and their quality of work is good. We decided they were the better contractor to go with.

  • comment
    Area Of Satisfaction
    Los Gatos, CA
    Oct 17, 2011

    The framing. The foreman on site had a can do attiude.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Build It Green
  • NARI of Greater Sacramento
GuildQuality Member
Guildmember
Since 2010

Recent Activity

  • 9/28/14 S.R. Freeman, Inc. received feedback from a customer in Los Altos, CA.
  • 8/27/14 S.R. Freeman, Inc. received feedback from a customer in Los Altos Hills, CA.
  • 3/14/13 S.R. Freeman, Inc. received feedback from a customer in Hillsborough, CA.
  • 12/06/12 S.R. Freeman, Inc. received feedback from a customer in Menlo Park, CA.
  • 9/28/12 S.R. Freeman, Inc. received feedback from a customer in Tiburon, CA.

More about S.R. Freeman, Inc.

As a GuildQuality Guildmember, S.R. Freeman, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of S.R. Freeman, Inc. in Palo Alto, CA; San Jose, CA; Woodside, CA; San Francisco, CA; Los Gatos, CA; Los Altos Hills, CA; Los Altos, CA; Atherton, CA; Portola Valley, CA; Menlo Park, CA; and 18 other cities in California..

In this report, S.R. Freeman, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in February 2010. In that time, 64 out of 107 customers (60%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.

S.R. Freeman, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a S.R. Freeman, Inc. customer, and if S.R. Freeman, Inc. completed work for you after February of 2010 but you haven't yet received a survey, please let us know.

If you have had work done by S.R. Freeman, Inc. since February of 2010 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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