We’ve used Custom Crafts for many projects in our last house and for our current home. We have ultimate confidence in their integrity, diligence on the job, and trustworthiness. Our lead carpenter, Kory couldn’t have been nicer. Very professional team to work with.
Areas Of Satisfaction - Communication and attention to detail
From start to finish Custom Craft has been by far the best company to work with. They made the process as easy as possible!
Expertise - Custom Craft were able to answer all questions and all individuals who worked on our project had al ot of expertise.
Schedule - If changes in schedule did occur during construction due to unforseen circumstances they were proactive and communicated up front of the changes so that we were fully aware of additional days to schedule.
Construction Quality - After dealing with many other companies Custom Craft has been the first company whose workmanship matched their office communication.
Areas Of Satisfaction - Communication, timeliness, managing the workspace to keep us clean and comfortable
Additional Comments - Custom Craft was a pleasure to work with. We heard many stories about the terrible process of renovation and we felt like we didn’t experience any of that. They delivered a beautiful product, on time, with outstanding communication and care for our space during the entire process. A+.
They did what they said they would do, when they said they would do it, how they said they would do it and within the budget upon which we both agreed.
Top knotch construction
Expertise - Construction crew has a lot of experience
Areas Of Satisfaction - Custom Craft Contractors exceeded my expectations in terms of high-quality workmanship and everyone being easy to work with.
Additional Comments - We are very fortunate to have found Custom Craft to mange our kitchen renovation. End-to-end design-build is what we were seeking, and they delivered! The design team worked with us closely through the entire process to build our vision and kept us well informed through their daily planner once the renovation began. We can’t thank Custom Craft enough for their quality of work, clear communication, attention to detail, and friendly crew that managed our project!
We were extremely pleased with the experience we had with Custom Craft. They delivered on their promises and their costs were as predicted. They were professional, responsive and skilled. I have already recommended them to two neighbors.
Expertise - Custom Craft and their subcontractors were highly skilled and now that we have been using our kitchen and bathroom for the past 4 months, we appreciate their work and the small things they did to make our rooms more functional and beautiful (extra height on the shower door, raised height of the bath vanity, kitchen trim work, door stops on kitchen doors).
Communication - They were extremely responsive and we always knew what was going on. I appreciated Mike checking in with me and confirming things such as placement of cabinet hardware. Julie was also very helpful late on a Friday afternoon after the first coat of paint was completed in our kitchen and we did not like the color. She came out Monday morning and we were able to quickly pivot to a new color that we really like and feel is great in our home.
Yes, I have already recommended Custom Contractors to one of my friends who is looking to get quotes for their basement
Areas Of Satisfaction - Mike and Matt came out to see our floors when the work was first done and helped asses the situation. It was nice to know that they were there for us during that challenging part of the project and we appreciate their patience working with us.
I have recommended CCC - definitely.
Expertise - I can't say enough about Matt. He was stellar in managing everything.
Construction Quality - This is the best part - the quality of everything was exceptional !
We met with numerous design/build firms, received bids from three, and Custom Craft was the only firm who's bid was inside our budget range. The communication between Mike, Brittany, Matt, etc. and us was excellent and we always knew the status of each step of the project and all of our questions were answered in a timely manner. Considering the size and cost of the job, this was about as painless as it could have possibly been.
Areas Of Satisfaction - The design process was clear, straight forward, and our designer Brittany really listened to what we wanted and the proposed designs reflected that. Matt, Chris, and the entire construction team did an outstanding job. We were amazed at how much progress they made each day and the care they took to keep the job site clan. The quality of work was top notch.
Areas Of Satisfaction - Julie was excellent and really helped us make decisions that we are very happy with. Jon did a great job working within our budget and being transparent about costs. Mike and everyone else on the job daily were always pleasant and considerate.
I chose Custom Craft Contractors for their knowledge, professionalism, and honesty, and I wasn't disappointed. My two-story addition was a major undertaking, and it was done on time and on budget. Their team is full of professionals and artisans who were a pleasure to work with.
Areas For Improvement - Custom Craft Contractors far exceeded my expectations.
CustomCraft contractors provided exceptional workmanship and expertise in our recent kitchen renovation . The project timeline was very thorough and efficient . On-site team was extremely professional at all times . Communication between homeowner and lead carpenter was effortless through the process, concerns or questions were addressed promptly and all timelines were meet throughout the process . Customer support following project completion has been excellent with regards to any minor punch list items . We would strongly recommend CustomCraft contractors to family and friends .
Areas Of Satisfaction - Quality of workmanship and professionalism was exceptional . CustomCraft was extremely conscientious and attentive throughout the project . Construction timeline was efficient and project was completed within the expected timeframe .
On time, on budget and delivered exactly what we wanted. Had three projects done simultaneously, all went well. Pleasure to work with the team.
We have already recommended Custom Craft to multiple people because they did an excellent job with every aspect of our project
We have used Custom Craft so to complete two major projects - a kitchen renovation and more recently an update to our hall bathroom. Custom Craft will remain a go-to for our larger home projects. They make the renovation process pretty seamless, from design to project completion. Encounters with all members of the team are always professional, friendly, and courteous. The work site is always kept as clean and organized as possible. Even issues - when they arise - are addressed promptly and satisfactorily. The Custom Craft team is great to work with, and we would not hesitate to recommend them to anyone looking to complete a home renovation project.
Areas For Improvement - They did not fall short of my expectations in anything, really; there was one issue with the cabinets, but they fixed it in a timely manner.
Areas Of Satisfaction - I think I answered this with all the "5s." They exceeded my expectations.
I cannot say enough good things about our experience with Custom Craft! Everyone was thoroughly prepared, kept us informed at every stage of the process, was respectful of our time and our home...and the final product was even better than we expected. We are happy to recommend you to anyone and hope to be repeat customers ourselves!
Excellent craftsmen, treats job site like there own home
Would definite use custom craft again.
This is our third project with Custom Craft and we highly recommend them.
We have employed this firm several times over the 40 yrs. owning our home and would not hesitate to do so again. They are an outstanding firm by any measure.
This is our second time using Custom Craft Contractors. We absolutely love their work and have referred them to several of our friends who have also used them!
Schedule - Even with all the supply chain issues, Custom Craft did a great job. We ended up a little behind schedule because our cabinets were stained the wrong color twice. But we had a fully functional master bathroom ontime, so I would say they kept on schedule
Budget - One of the things we appreciate most about Custom Craft is their attention to detain in the planning process. Our first project was right on budget. Our second project was slightly over because we needed to add a structural beam that was not anticipated. But overall it was a minor increase in price.