Member Report:
37 Responses
Response Rate:
92.5%
Dates:
03/14/2009 - 01/18/2010

In this report, Case of Birmingham has published all ratings for the following selected questions that were provided by customers surveyed since March 2009. Since then, 37 out of 40 customers responded to a GuildQuality satisfaction survey, with the most recent response in January 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.2%
    Budget
  • 94.4%
    Clean & Safe
  • 100%
    Communication
  • 100%
    Concern For Needs
  • 97.2%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 97.2%
    Expertise
  • 100%
    Overall Experience
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 97.2%
    Punchlist
  • 100%
    Sales Knowledge
  • 94.4%
    Schedule
  • 100%
    Value
  • 97.2%
    Work Done Right

Customer comments selected by the member for inclusion in this report

  • I was surprised how hard everyone seemed to try to get everything right. - Jan 26, 2010

    They went above and beyond with everything. - Jan 21, 2010

    Very happy with the final product. - Jan 12, 2010

    The subs they used, we were very pleased with. Each was extremely professional, from heating and air and tile, all of them. - Jan 07, 2010

    Our experience with Case Handyman was really good. We are very happy with our home and the ease in which our project was handled. - Jan 04, 2010

    We are very pleased with the work Case performed. - Oct 02, 2009

    The only negative thing was something that was not in the contract. There was an additional charge, but we just ended up splitting it. They did what they said they were going to do and they did the work promptly. We were satisfied. - May 05, 2009

    They are the first ones I think of when there is a new project to be done in my house. I greatly appreciate their professionalism and high quality of work , and they are all so nice! - Mar 14, 2009

    Additional Comment
  • Jennifer BlachTom CoanBrian (don't remember his last name) - Jan 26, 2010

    Steve, Tom, and Jennifer. - Jan 21, 2010

    Brian Allie was very responsive, friendly and helpful. Both Brian and Jimmie Davies answered all our questions and were timely in responding to schedules and supply needs. We thought that Eddie, the tiler, did an excellent job and exceeded our expectations to maintain schedules and complete our job with an awesome look. - Jan 12, 2010

    Brian, the lead on the job, was great. - Jan 12, 2010

    Mike Cerrals did a great job. - Jan 07, 2010

    Everyone we dealt with was honestly excellent, Jennifer, Tom, Steve were all excellent. - Jan 07, 2010

    Brian, Case's foreman, did a really great job and Eddy, the tile guy, did a great job also. - Jan 07, 2010

    The Master Carpenter and his assistant ( sorry I do not remember their names) were exceptional with explaining the job and with their timeliness and customer service. - Jan 07, 2010

    Tom was great. - Jan 04, 2010

    Mike Sirles, our project manager, was outstanding! His input at various decision points really gave us good direction towards finishing the project! He was very friendly and easy to work with, and could not have been more helpful throughout the project - Oct 08, 2009

    Steve did a great job. - Oct 02, 2009

    Jennifer Blach, Tom Case, and Steve Jones - Sep 27, 2009

    They all did a good job. - Sep 25, 2009

    The whole crew was phenomenal. - Sep 21, 2009

    Two things stand out, the tile guy and Steve who works for Case. - Sep 17, 2009

    Jennifer and Brian were both great. Brian washed off part of our street so our neighbors would not get upset. I thought this act was very courteous. - Sep 11, 2009

    Jimmy and Mike. - Sep 08, 2009

    Steve Jones. There was no problem (regardless of the scope)that he could not solve or resolve. Jennifer made several trips to the cabinet and granite sources with me which I appreciated. Patsy at Needco did an terrific job measuring and getting the cabinets to fit the space perfectly. - Sep 08, 2009

    Tom and Jennifer. - Jun 15, 2009

    They were all really great. - May 27, 2009

    Jimmie and James - May 27, 2009

    Steve, who was our on-site project manager, and Jennifer. - Apr 13, 2009

    Tom Coan. - Mar 31, 2009

    Mike was and outstanding lead man. He always made sure the other subcontractors were meeting their objectives. His personality made it very easy to communicate with him.Jennifer Blach was also outstanding. She was always calling or coming by to make sure everything was going to my satisfaction. Her vivacioius personality always made it easy to communicate with her, too. - Mar 20, 2009

    We were pleased with everyone. - Mar 20, 2009

    Brian Allie was very helpful to me. Tom Cohan was also very helpful to me; and I would give kudos to them both. - Mar 18, 2009

    Both Jimmie Davies and the job foreman, I think his name is Steve Jones. They both did very good work, and I enjoyed working with them. - Mar 17, 2009

    Jennifer, Steve, and Tom - Mar 14, 2009

    Recognize Excellence
  • They got behind but this was almost exclusively due to rain. - Oct 02, 2009

    Schedule
  • It met my expectations. - Oct 02, 2009

    My experience has been wonderful which is what I had expected! - Mar 14, 2009

    Easier Than Expected
  • I would give everyone a four except for that one subcontractor. - Sep 11, 2009

    Employees & Subcontractors
  • The only comment we have here is when the kitchen flooring was being removed the helper that Steve had for the day swept dirt and nails between the remaining boards into the lit open basement below. He stopped doing this only when I brought him a large dust pan and asked him to sweep into it. It took hours downstairs to remove the debris from where we had things stored. It was a mess. Steve was in and out during this and I don't think was aware of how he was cleaning up. Otherwise Steve kept the work area very clean and protected the floors quite well. - Sep 08, 2009

    Clean & Safe
  • We are enjoying our kitchen every day. It has been a wonderful change for our family. - Sep 08, 2009

    Value
  • and I have. - Sep 08, 2009

    Recommend Builder