- Member Report:
- 106 Responses
- Response Rate:
- 83.5%
- Dates:
- 09/30/2008 - 08/31/2010
In this report, Case Handyman & Remodeling of San Jose has published all ratings for the following selected questions that were provided by customers surveyed since September 2008. Since then, 106 out of 127 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Budget
Cost was slightly higher than planned, but mainly due to higher-cost options which we chose. - Sep 06, 2010 in San Jose, CA
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Problem Resolution
All issues and concerns which were brought to the attention of the designer, project manager, or on-site lead carpenter were resolved quickly and completely to our satisfaction. - Sep 06, 2010 in San Jose, CA
No matter what the project is there are going to be times when situations change or mistakes are made. We had a couple of minor glitches that occurred during this kitchen remodeling project, but as soon as they were identified Jim Kabel, his crew, and sub-contractors stepped up and made it good. That's the type of performance I expect and so often don't find with most contractors. - Jan 27, 2010 in San Jose, CA
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Recognize Excellence
We really appreciated the patience that Ramona Tan showed with us during our design phase and the professionalism with which Chip Utley executed the project. - Sep 06, 2010 in San Jose, CA
Jim Cable, We went to the home show because we have had different problems with another company and he was very impressive and when we called him he came over and I was just so happy with everything that he did and I work with customers in my life and I am very particular about the quality of customer service and he was very professional and helpful. - Aug 11, 2010 in San Jose, CA
Aaron was great. - Jun 26, 2010 in San Jose, CA
They all did well. - Jun 24, 2010 in San Jose, CA
Jim is really great. - May 12, 2010 in San Jose, CA
Chip Utley. - Apr 19, 2010 in San Jose, CA
I think that they all did a great job. I am very happy with my job. - Mar 29, 2010 in Campbell, CA
Mike Brennan, Eric, Chip and Graham, Rocky and helper, and in the office Jeanie, Jill and Cheryl. - Mar 18, 2010 in San Jose, CA
The entire staff of Case Handyman & Remodeling does an outstanding job of representing the organization right from Jill at ther fron desk up to and including the boss, Jim. I would mention everyone elses names too if I had the list in front of me. They are an outstanding team put together by an outstanding leader. (I won't try to go through my mental list of everyone because I know I would forget someone's name and be embarassed.) - Jan 27, 2010 in San Jose, CA
Glenn for the quality of his work, Chip for his great communication skills and putting me at ease when I thought the tub door would not work (it did work and it looks great), Eric for putting the project together and Ramona for her beautiful design and help. I absolutely love my new bathroom, new ceilings and lights throughout my condo. - Jan 25, 2010 in San Jose, CA
Eric Copus was very knowledgeable and helpful in answering my questions and concerns. He listened and seemed to be interested in doing a nice job on this project. - Jan 25, 2010 in San Jose, CA
Glenn was great and sort of filled in as a project mgr when needed. - Jan 25, 2010 in Menlo Park, CA
Adam Engel. - Jan 13, 2010 in San Jose, CA
Adam was great and so was the second production coordinator. - Dec 14, 2009 in Palo Alto, CA
The project manager, a Mr. Schroeder, went way beyond his duty to help us. He was wonderful. Beten Court, the people who installed the counter tops, were great. The people who put tile in, as well. Graham was excellent. - Dec 14, 2009 in Sunnyvale, CA
Glenn TiradoRamona TanLarry @Painting Recommended...Definitely keep as a CaseSubcontractor...Good input to client and thorough. I will hire Larry again for additional work. - Dec 07, 2009 in San Jose, CA
Jill and Jeannie - they are wonderful, courteous and knowledgeable about administrative office practices. - Dec 03, 2009 in San Jose, CA
Glenn did a good job and went out of his way to be helpful. - Nov 14, 2009 in Monte Sereno, CA
Chris Fraedrich. - Oct 27, 2009 in Los Altos, CA
Chip Utley exceeded expectations in installing windows and remodeling a bathroom and closet. He works quickly, produces great results, and was pleasant to work with every day. - Oct 20, 2009 in Los Gatos, CA
Every experience I've had with CASE Remodeling has exceeded my expectations. I have absolutely nothing negative to say about them. - Oct 09, 2009 in San Jose, CA
The subcontractor was outstanding. - Sep 11, 2009 in Mountain View, CA
Mike Brenna - Sep 11, 2009 in San Jose, CA
Aaron was great. - Aug 31, 2009 in San Jose, CA
All of them did a nice job. Aaron did a great job installing everything. - Aug 22, 2009 in San Jose, CA
Jill, Adam, Aaron and Eric were great. - Aug 22, 2009 in San Jose, CA
Rock and Jim were terrific. They went above and beyond the call of duty. They always took care of any problems that arose. When something would go wrong Jim would always quickly resolve the issue. I really enjoyed working with them. - Aug 03, 2009 in San Jose, CA
Well everyone was incredible, there some extra work that needed to be done. - Jul 21, 2009 in San Jose, CA
Not one in particular, it was a whole team approach and I appreciated that, they all did an excellent job. - Jul 14, 2009 in San Jose, CA
Mike was wonderful, and always responded to my emails very promptly. - Jul 08, 2009 in Pleasanton, CA
The whole team worked well with us and responded to our many questions. Each one of them was professional and courteous. - Jul 06, 2009 in Los Gatos, CA
Chip Utley was excellent. Great to work with and very good at what he does. - Jun 27, 2009 in Milpitas, CA
Everyone that I came in contact with was exceptional starting with Eric and mostly Chip who I had the most contact with and Jim and the office staff. I think everyone knows that work being done in your home can be most unsettling. However Case Handyman was as good as it could possibly be. - Jun 18, 2009 in Mountain View, CA
Chip was the Case employee who did the work. He did a great job and was very pleasant to work with. He ran into a couple of obstacles with the installation, but his expertise and skill allowed him to quickly resolve the issues and I was very satisfied with his work and the outcome of the project. - Jun 17, 2009 in San Jose, CA
Eric Copus was excellent - May 24, 2009 in San Jose, CA
Jim, Eric, Glenn, and the ladies in the office. Everybody was very helpful! - May 20, 2009 in San Jose, CA
Mike, he was a good advocate. Always willing to listen and always anxious to resolve. Jim Schroeder was the same way. He was very conscious of the work and wanting it done right. - May 20, 2009 in San Jose, CA
Jill and Jeannie - awesome ladies and very courteous office professionals. - Apr 30, 2009 in San Jose, CA
The team was wonderful. This was a relatively small project and they worked me into the schedule in a timely manner. - Apr 02, 2009 in Los Altos, CA
Jim Schroeder and Eric Copus were both very nice. The whole staff was great. - Apr 01, 2009 in Los Gatos, CA
My hats off to everyone at Case and subcontractors who worked on my bathroom. They all did such a superior job. The bathroom was beyond my expectations. I want to really thank Judy Brennan for helping me pick out the fixtures, etc. and guiding me. I have shown many people the results and many more want to see it! - Mar 24, 2009 in Palo Alto, CA
Chip Utley was absolutely fantastic! Capable, considerate and very careful of my home and personal belongings. - Feb 27, 2009 in Los Gatos, CA
Jim and Chip were very good. The electrician, I think his name was Adam, was very friendly. - Feb 12, 2009 in San Jose, CA
Chip was absolutely wonderful, and I want him back. - Jan 30, 2009 in San Jose, CA
We're very happy with the service we got. All of them were excellent. - Jan 28, 2009 in San Jose, CA
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Lead Carpenter Professionalism
Chip was very professional in his work. He was very responsive to any questions which were raised and always asked us each day if we had any more questions or concerns. - Sep 06, 2010 in San Jose, CA
He was extremely professional. We got along very well. He really knew what he was doing. - Aug 23, 2010 in San Jose, CA
I couldn't have been more pleased with Adam. He gave me a feeling of great confidence. Any discussions we had regarding the job was handled in a very courteous manner, which to me was very important. - Jun 24, 2010 in Saratoga, CA
I'd give him a 10, he's fabulous. - Apr 19, 2010 in San Jose, CA
Glenn Tirado was extremely efficient and always responded to my requests, questions, etc. He is great. I would recommend him anytime. - Jan 25, 2010 in San Jose, CA
I was introduced to Case when Glenn completed minor repairs for me. My decision to contract with Case for the bathroom remodel was based on Glenn's professionalism and attention to detail. - Dec 07, 2009 in San Jose, CA
5! He was great! - Jan 31, 2009 in Los Altos, CA
Glenn Tirado was highly skilled, professional, courteous, knowledgeable, resourceful and informative during the entire time it took to complete both projects. - Jan 27, 2009 in Sunnyvale, CA
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Value
They certainly did a good job. - Aug 23, 2010 in San Jose, CA
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Work Done Right
Yes and no because we sort of had to feel it out because of the nature of the work. We could only go so far and then we would have to look at it and decide what direction to go in. It worked out very well. - Aug 23, 2010 in San Jose, CA
A small detailed was quickly resolved to my complete satisfaction and did not have any negative impact on the outcome. - Apr 02, 2009 in Los Altos, CA
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Follow Up Call
I am considering more work, I will go with Case when the time is ready. We have had bad experiences in the past and this is completely different they did everything they said they would do and turned out to be a great company. - Aug 11, 2010 in San Jose, CA
We don't have anything planned now, but if and when we do they will be consulted 1st. - Jun 24, 2010 in Saratoga, CA
Not at this time but we will use Case in the future when we need their help. - Mar 18, 2010 in San Jose, CA
I already had Glenn come and do some other work. I will call again someday when I need other work done. - Jan 25, 2010 in San Jose, CA
We have already begun corresponding with Eric Copus regarding an upcoming bathroom remodel project. We will follow up contact with Eric in the new year. - Dec 20, 2009 in Sunnyvale, CA
I'm not considering any new work at this time but I would certainly call Case Handyman again if I have a new project. - Jun 18, 2009 in Mountain View, CA
I am having another project done starting in 2 weeks! - Mar 24, 2009 in Palo Alto, CA
I will definitely contact Case if I have a future remodeling project or need a handyman. - Jan 27, 2009 in Sunnyvale, CA
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Production Coordination
They were both very helpful. - Aug 11, 2010 in San Jose, CA
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Additional Comment
We have been very happy with Case and that is why we keep calling them for more work, keep up the good work and we will recommend you guys to a friend! - Jun 24, 2010 in San Jose, CA
Everyone who worked on this project was wonderful with special kudos to Mike Brennan who was our first contact and who coordinated the work, and to Chip, a superb carpenter. We were delighted with the quality of the work and particularly with Case's constant communication about same. This is a great firm to do business with. - Mar 18, 2010 in San Jose, CA
If you want a quality home project done in a quality manner, completed on-time, by true craftsmen who care about what your desires are then hiring Case Handyman & Remodeling is the 1st and best decision you can make! I'm a true fan !! - Jan 27, 2010 in San Jose, CA
I would definitely recommend Case. I especially liked the fact that you have a full service company including a designer to work with and someone to help put the project together. I could not done it myself. - Jan 25, 2010 in San Jose, CA
They interfaced with the city permitting process without me having to get involved, and that was very helpful. - Nov 14, 2009 in Monte Sereno, CA
They are a very good company to work with. - Oct 01, 2009 in Mountain View, CA
They were great. They were highly responsive and they got the job done. I am very pleased. - Sep 11, 2009 in Mountain View, CA
Everything on the job was very good to excellent all of the time. - Sep 11, 2009 in San Jose, CA
I am extremely happy with them. I really like that it is such a full service place. They do everything from little handyman work to big projects. - Aug 22, 2009 in San Jose, CA
They are the best! - Jun 19, 2009 in San Jose, CA
I also attended the recent kitchen remodeling workshop. While a kitchen project is not in my immediate future, many aspects of the presentation were useful in relation to other work that is being considered. - Apr 02, 2009 in Los Altos, CA
They were terrific and I have every intention of having them back. We were very pleased with the result, and it was much easier than we expected. - Jan 30, 2009 in San Jose, CA
I am pleased with the results of my laundry area and hobby room projects. The workmanship is of the highest quality. - Jan 27, 2009 in Sunnyvale, CA
I can't say enough great things about the Case team. Eric, Rock, Jim and all of the guys who pitched in at different points were just top-notch. Eric helped me design the closet solution and had great ideas, very creative. Rock did the bulk of the work and offered enhancements along the way that were great. He was a pleasure to have in the house. They all really strive to make the customer as happy as possible. Flexible, courteous, efficient, smart -- It was simply great doing business with them. I wouldn't hesitate to hire them again and recommend them to friends! - Nov 02, 2008 in San Jose, CA
We are extremely satisfied with the job they did. They are very, very professional and looked out for what was best for us, they kept it clean and safe and I was very impressed with the work they did for us. I have already recommended them to friends. - Oct 08, 2008 in Santa Clara, CA
I was very satisfied. - Oct 06, 2008 in San Jose, CA
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Recommend Builder
Definitely! As a matter of fact we already have. - Jun 24, 2010 in Saratoga, CA
Yes, and I have. - Apr 19, 2010 in San Jose, CA
Definitely. - Aug 22, 2009 in San Jose, CA
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Sales Knowledge
All I can say is that he impressed me very much. - Jun 24, 2010 in Saratoga, CA
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Employees Professionalism
I am a repeat customer of Case, and I am very satisfied. I would give them all the highest ratings. - May 13, 2010 in Los Gatos, CA
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Subcontractors Professionalism
Jay Silva was outstanding with the cabinets.Gordon was outstanding with the flooring.Both of these guys are at the tops of their respective games and could teach clinics on how their arts are done.Kent runs a good shop out of Cold Craft and referred us to Case Handyman for our kitchen work. It is evident that the subcontractors are of excellent standard. - Dec 20, 2009 in Sunnyvale, CA
They were great. - Dec 14, 2009 in Sunnyvale, CA
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Easier Than Expected
It's not the first time I used them on a project. It was a good experience. I knew what to expect. I expected it to be good and it was. - May 20, 2009 in San Jose, CA
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Schedule
They were ahead of schedule! - Jan 27, 2009 in Campbell, CA
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Punchlist
Rock Davis completed the items on the punch list to perfection! - Jan 27, 2009 in Sunnyvale, CA
