They were professional and very nice and kind. They did a great job and were fast and very efficient.
There were some issues, and it wasn't totally M&M's fault. It was Prairie State Roofing Supply. They sent a truck here, and we wanted the shingles put in the backyard. They did the garage and the house, and the garage was detached. I felt it would be a better situation to put them in the back. There was somewhat of an issue with the driver from Prairie State. He stated he just wanted to leave it in the front of the house. I told him that if that was his final say, I wouldn't sign off. The owner of the company actually drove out with one of his helpers. They put two empty pallets in the backyard, and we carried 54 bundles of shingles. I thought that was pretty unprofessional. When I spoke to Johnny Hanks, the superintendent, he explained that they weren't instructed to do that. I told him he needs to establish better communication with Prairie State, so this doesn't happen again. If we had left those pallets on the street on a Saturday, they would be empty pallets the next morning.
All work was professionally completed on time, as scheduled, and as quoted. Communication and follow-up before, during, and after the job was exceptional! We will be happy to recommend M&M to friends, and will certainly be asking them to bid on future projects that we have.
I have already made several recommendations for roof replacement to my neighbors.
The installers were great to work with - and very clean - also great set up with Greensky loan program!!!!
Na
It took them forever to get to the job because they were backed up. The pricing was fair. It wasn't the cheapest bid but I think they were most qualified. The work was nice and they cleaned up after the job. Even the flat roof crew did a good job and much quicker to get to the job. We had six to eight small leaks on the flat roof. They located every one of them and repaired them. We called them back for another leak repair. We didn't know if it was an original or new leak. When having to come back for warranty work, a lot of companies put you at the bottom of the list. They didn't do that. They were prompt and out within a few days. They determined it wasn't a roof leak. It was from the air conditioner on the roof. The gentleman spent about two hours on the roof and I expected them to charge us, but they wrote it off as a warranty call and never invoiced us. For the shingle portion of the roof, they were able to do the entire job in one day, cleaned up well, and you couldn't even tell they had been there, other than seeing the new roof on the building.
I have used M&M on previous projects. It appears that going thru Insurance you receive better service.
very pleased with the service and would recommend M&M to my friends
Work was completed professionally and on time.
They are trustworthy and this is the second time in 20 years that I have used them. They do what they say they will do.
I am still working with them. They did not resolve the issue that I hired them to resolve.
Very professional and when there was an issue after the job was competed M&M came out and made it right.
This is the first company to install edge vents.
House and garden areas close by we're protected with tarps or some kind of protection. Area cleaned up well following completion of work.
The sales rep. Andrew was very helpful. .i give him 4 stars.
They did a very good job.
Matt was knowledgeable and patient
I would recommend to any neighbor that wants one.
I'd really like to recommend them. Unfortunately, my brand new roof leaks. M&M hasn't exactly been willing to resolve the problem.
M&M was very professional and timely in their project. They had nice clean up afterwards.
Everything from start to finish was as I’d hoped for.
They kept me informed when the the material would be delivered, also when they would start.
Excellence started from my initial consult with Marc Godard. He was honest, transparent, knowledgeable and not overbearing or pushy for a sale. He worked with my wife and I and the quality of work was unmatched. Definitely an awesome experience all around.
Couldn't even get something as simple as a material break down, which is preventing me from getting fully reimbursed from my insurance company.