All in all a fantastic job !
The house looks entirely different after the siding. It looks like a whole new house. Very pleased with how it turned out.
I like our new windows and we're happy with the price not very happy with the service with install wrong ordered and waiting forever to have the issues taken care of
The crew arrived on time and covered the stair, halls etc.with canvas. I could tell they were highly experienced in their work and replaced existing windows quickly while maintaining a cheerful and courteous attitude.
they did a good job in a timely manner
Installers were very nice and completed the job very quickly. Well satisfied!
My wife and I are pleased with the quality of the windows and the professional installation. As demonstrated by our salesman, Jake, our southern and western facing windows which are in direct sunlight are cool to the touch from the inside of our home. Our installers were personable, respectful of our property, experienced and hardworking.
Installation went poorly. Still waiting for defects to be corrected.
We had to do a decent amount of cleanup outside after and wash all the windows ourselves. It would be like buying a new car and having to detail it ourselves. Not impressed.
High quality windows. We are really impressed
Installers Professionalism - Great group of guys
Overall good experience
Ease of Issue Resolution - It took way to long to get a technician to the house. This was a simple repair.
Additional Comments - Everything about my experience with this company was absolutly exceptional!!! From making the first appointment, to the final installation. We are very happy to have chosen Universal Windows direct for our new windows
My windows are a beautiful new addition to my home. The installers were very polite and helpful.
This is my second time using Universal Windows, no complaints. I have recommended them to two neighbors
Love my windows. Done in 6 hrs.They cleaned up after done,no mess.
Worste customer service experience in my life. The windows recommended are underrated for the size of the openings. They bow and bend and seals broken. Thought my two story great room was going to fall down. Looking at windows they look like a fun house mirror. Totally dissatisfied. Wish you offered a zero star rating. I wouldn’t use them for tree house windows
I just recommended Universal Windows to a friend yesterday.
I was impressed by the construction of the windows.
They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them.
Wendy S.
Ordered in Nov. Needed installed by March 10. Did not do that.
I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.
We still don’t have the doors installed nor communication about getting the correct ones ordered& installed.
From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far!