Looks fantastic

I understand you get what you pay for. And I paid for quality. But I did spend a little more than anticipated. Otherwise everything has exceeded expectation

Misleading sale and install practices to extort more money .

From the wrong window measurement, to the ****ty attitude of your first window installer when I asked why the window was 6 inches short. It took your company 4 times to get this right. Your installer did a no call no show on a scheduled time on a Saturday. Wasted my day waiting. The 3 guys that did come out were in a hurry and rushed the job. They attempted to pack their equipment up 3 times. 3 times I had to point out stuff that was wrong. No pride in anything. Just another job for these people.

Window installation

Quality of products and installation

I appreciate the courteousness and professionalism.

Completed in one day

My sunroom was just completed and I have a cracked glass panel. I reached out right when I realized it was cracked and was told they would have a service agent reach out to me to schedule a time to come out and take a look. Have not heard anything

I was given a specific date for installation. It didn't happen. The project Foreman never returned my emails or phone calls to explain why. I ended up reaching out to the salesperson, Colin.

The quality of the windows, the professionalism of the installer, and the quality of the work.

7

In my experience, there was Stage 1. The Sale, Stage 2. Measure. Stage 3. Payments/Final pay. Stage 4. Install. My issue was with the Champion Employee at Stage 3.

The installation was done timely and I love my new windows and door!

DO NOT USE CHAMPION. The salesman Andrew will be amazing and smile as he lies to you. Make promises that will reveal themselves to be untrue then drop you after you commit. A free cruise that turned out to be a coupon voucher you have to buy. Quality of work is very poor and service is a complete joke. This company is not the only game in town and is not inexpensive either. Take your money someplace else. My project was 4 small windows, $4k and 4 months have passed and still waiting on service to correct their errors after calling and calling having many frustrating convos. This companies policy is to withhold direct ph numbers to any level of management staff so you will be left to call an 800 # talking to a diff rep each time that has no power to make any type of decisions. They only take mssgs for staff who will never call you back. I had to go all the way up to the top management team at the out of state corp office to get anyone's attention. Very disappointed 😞

Supervisor was terrible to work with. Pricing was absolutely terrible. Pressured sales tactics. Promotion pricing is a joke… there is no promotion. I still paid 2x what I shouldn’t have.

Loved the service, price is what it is but that is my only reason for 9

No

We have never heard anything from the vacation voucher group

See below

Does not stick to appointment times. Contracted employees “non champion employees” sub contractors. do not care about product quality. They just install the products. Any problems you better get a fine tooth comb. And go thru products properly.

Your windows are a great product.

When thay take off old window trim thay broke the frame to the point there was no wood in places. I was told you would replace rotten frame work around windows. I didn't think thay would brake the frames . Well the rotten wood and the broken wood just got covered up . Some windows were so shamed the window sills are not the same size. As for the windows them selfs it to early to tell.

Each step of the process was explained and carried out as expected.

everything