Great windows, little pricey but was able to negotiate price some for doing 4 windows.

One of the window screens had a hole in it the day of install. I find it hard to believe that the installation crew didn’t notice the damage when I noticed it as soon as I came home. When I called to get this resolved I was scheduled for someone to come out and repair the screen.
First scheduled appointment: no call/no show
Second scheduled appointment: no call/ no show.
Third scheduled appointment: no show, got a call the next morning saying he could come over but I told him I had already left for work.
Forth scheduled appointment: a different guy show up as scheduled but couldn’t fix my screen because he didn’t have the screen material. He then suggested that I take the screen to your warehouse and they would fix it. I told him that wasn’t going to happen and that he should take it himself to be repaired, especially after all the missed appointments from Champion. The tech did take the screen back and had it repaired, he also repaired another window with a latching problem.

The hole process was easy and comfortable

They did what they promised they would do.

Very badly managed install. Already submitted complaints to champion

The sales representative was outstanding! The accounting the staff was helpful and the installation crew was very accommodating.

so noticed when we had window install that the framing underneath wasn't repaired like we were told.

My overall experience with Champion of Denver was mixed. The sales representative I worked with was very informative, knowledgeable, and helpful throughout the process, and I appreciated the time they took to answer my questions and explain the available options.

That being said, I personally felt the overall cost was quite high and not necessarily reflective of the quality or value I expected at that price point. I was also surprised by how long the timeline was from the initial sale to the actual installation.

In my situation, I was under a bit of a time constraint and did not have the opportunity to obtain as many quotes from other companies as I normally would have. If I had more time to compare pricing, quality, and installation timelines, I may have ultimately chosen another company.

Overall, I appreciated the professionalism and helpfulness of the sales representative, but I think Champion could be more competitive when it comes to pricing, overall value, and the amount of time it takes to complete a project.

Everyone we worked with was very polite and professional, the sales team, the installers, and the finance/payment team. I also like the windows, looks and quality.

Sales & operations need to get their act together

The window was broke and still takes a month to get a new one in. Plus no one wants to return calls when a message was left.

It took a long time to get. they said it was ready when you only had haft of the door.

the installers did a great job, they did not leave a mess to clean up after the job was completed.

We had a complete window replacement by Champion in our home 21 years ago and have been so happy with them. At that time, Champion windows seemed priced right and our windows have held up very well. My opinion is that Champion has a lot to be proud of with their products, personnel, and reputation.

Good communication during process. Professional installation.

Issues with installation

The two gentlemen that came by and did the work was awesome! Very polite, friendly, they both answered all of my questions. They are great. On the next set of windows I want them to do the work

The door lock fall out of the back door. The handle fall off thr front door. And they cut the frame to short on both doors. They also took 5 months to get the doors from manufacturer.

The initial install was not a clean look with the caulking and I had to have them come back. Everybody that saw it said the same thing

My door project has been going on for 9 months now. I've gone through 2 different storms doors due mismeasuring and the 3rd storm door has finally been installed but now it doesn't latch so the project still isn't complete. Customer service has been terrible, nobody talked to me for 7 weeks as I was trying to figure out what is going on with my project. And their products seem expensive for what you get.

It took almost a year to get the job done. Whoever had it dropped the ball and it was quite a hassle. Once things got going again, it was great.

Seems to be a very good product

I feel like we overpaid and champion under delivered

communication and status updates are virtually non existent

Travis the sales representative was patient, explained all of our options and the technical details of the windows, and answered all of our questions. The installers made quick work of the job and thoroughly cleaned up. And of course the windows look great and are very noticeably more energy efficient than the old ones