Case Design/Remodeling, Inc. is the area's largest full service residential remodeling organization and has been serving the Metro DC market since 1961. With focus on excellence, Case has more certified remodelers, certified kitchen and bath designers and certified lead carpenters on staff than any other remodeling organization. Case has been honored with more than 70 awards for design and craftsmanship. They are a lead certified organization and were recently named "Remodeler of the Year" by a major industry publication. (more)
Our new bathroom, because of new Montgomery County regulations, was a bigger project than we had originally anticipated, but Case Design employees made it do-able. They were professional, courteous, responsive, and kept the area as clean and organized as much as possible at the end of each day. We received return phone calls no longer than 45 minutes after we placed our calls of questions and concerns. We would, and frequently have, highly recommend Case Design!
Case Design/Remodeling is a very professional company. I do so much work with them, I have them on speed dial and they never let me down.
Case Design/ Remodeling has great people. Although, I find the cost to be very high. They are almost double the amount of other reputable companies in some cases.
We looked at several options for our kitchen remodel but knew that we wanted the job done right. Case provided all the answers to our many questions, they gave us a time frame, and we felt very comfortable with all the presentations. The finished product is beautiful and we are so pleased.
Twenty-five jobs and counting ... I think that says it all. I have found Case to be professional in each and every job they have done for us. From the time they arrive to the time they leave, nothing is left to chance. They make sure our personal items are protected (if they are working inside) and that our plants and furniture are protected (if they are working outside). Always a great job from Case!
Our experience with Case Design/Remodeling was very unsatisfactory. Our project was a large one (+$100,000). The project exceeded the quoted budget range without changing scope, took more than twice as long as agreed to per contract with Case, and was fraught with design and construction delays often due to Case's time-consuming internal approvals process, failing to promptly order products, and in some cases, ordering the wrong product. We were pleased, in the end, with the resulting work on our house, but the lack of process, oversight and management made this a very unpleasant experience that we would not want to repeat.
We've been very happy with our kitchen/bathroom remodels and the recent addition project. We receive many compliments about the way the house looks now and we have peace of mind knowing that there's solid workmanship underneath this nice appearance.
I"ve been using Case Design for more than 20 years for all of my remodeling and handyman services. I know that when I contract with them, the work will be done promptly and expertly, with no mess and no surprises. I am always impressed by the professionalism of the team; they ALWAYS show up when they say they will...there is never that frustrating worry about where the technician is and when on Earth he will arrive. The workers were great in accommodating my curious cat and keeping her safe! I'll book Case for all future needs.
Run away find another contractor! Unsatisfactory experience. Case is not interested in small projects find another contractor who wants your money. Specific problems included accuracy of drawings, timeliness of works and management of permitting process.
My experience with Case Design/ Remodeling has always been pleasant. From my initial phone call, right through to the last railing installation I had. And I've worked with them repeatedly for over several years.
As a GuildQuality Guildmember, Case Design/ Remodeling Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Case Design/ Remodeling Inc. in Washington, DC; Bethesda, MD; Arlington, VA; Chevy Chase, MD; Silver Spring, MD; Alexandria, VA; Potomac, MD; Falls Church, VA; Mclean, VA; Rockville, MD; and 122 other cities in Virginia, Maryland, Nevada, District of Columbia and Pennsylvania..
In this report, Case Design/ Remodeling Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in May 2007. In that time, 2,285 out of 3,527 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2013.