Arocon Roofing and Construction
101R John StWestminster, MD 21157(410) 861-6767

Arocon Roofing and Construction, LLC, focuses on creating individualized construction solutions. We specialize in roofing, siding, gutters, kitchen/bathroom remodels, carpentry projects, additions, garages and much more. We pride ourselves on our customer service and quality workmanship. Arocon has certifications through many building product manufacturers and is an accredited business through the BBB, NRCA, and Angie's list. We are constantly striving to work above and beyond expected industry standards and stay up to date with the rapid technological advances. For our customer's convenience, we accept all major credit cards and offer numerous financing options for qualified buyers. Please give us the opportunity to work with you on your next upcoming home improvement project. We look forward to turning your home improvement dreams into realities!!


Customer Feedback Summary

Of 1,332 customers surveyed, 809 responded (61%)
Budget
96%
Likely to Recommend
92%
Construction Quality
95%
Value
96%
Clean & Safe
93%
Expertise
96%
Employees & Subcontractors
96%
Schedule
92%
Trust
92%
Problem Resolution
90%

Map of Recent Work

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Reviews & Comments

135 Reviews
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  • review
    S.A.D.
    Baltimore, MD
    Aug 27, 2014
    Arocon Roofing and Construction

    Thank you to all of the guys involved in my roofing project. I appreciate your willingness to address and resolve problems. You did a good job! Thank you!

  • review
    Jonathan S.
    Bowie, MD
    Aug 27, 2014
    Arocon Roofing and Construction

    The original shingles on my roof were defective and the tune-up guy recommended that the sales consultant stop by with an estimate on the roof. I was provided with an estimate sans a high pressure sale. Afterwards, we provided a deposit and within a few weeks, the company came out and began our job. The process was nice and smooth and we experienced no issues.We have received many compliments and overall, I am very satisfied with Arocon Roofing and Construction.

  • review
    Rachelle H.
    Gwynn Oak, MD
    Aug 13, 2014
    Arocon Roofing and Construction

    By the end of the job, issues got resolved but the company does need to improve communication between the homeowner and the people that come to work on the job.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    Thank you for posting you feedback and recommendations. We at AROCON are working hard to consistently grow and succeed as a company and your feedback is highly valued!

  • review
    Jessica S.
    Dundalk, MD
    Aug 13, 2014
    Arocon Roofing and Construction

    Arocon Roofing and Construction offered me a great deal and the work was done professionally. I would recommend them to others looking to have work done.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    Thanks so much for your recommendation and review! It's been a pleasure working with you =)

  • review
    A.J.A.
    Abingdon, MD
    Aug 13, 2014
    Arocon Roofing and Construction

    I can't rate their workmanship, but they put the roof on like they were supposed to. They were not timely, and they did not keep their commitments for appointments.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    Ms. Jackson, we do apologize for the delays in your project. The gentleman who you were working with is not longer with our company. I hope that you will provide our company with the opportunity to work with you again and prove how we truly do business. Thank you for sharing your feedback.

  • review
    J.A.E.
    Gaithersburg, MD
    Aug 11, 2014
    Arocon Roofing and Construction

    My family is incredibly pleased with the quality of the staff that removed our old roof and installed its replacement. Watching them work was like watching an efficient machine in operation. East staff member had a specific role and the process proceeded very smoothly. Our neighbors watched in awe as the old roof was stripped and the new roof was installed, all within seven hours. Following completion, one wouldn't know what had transpired. Our surrounding plants were in the same shape as before the operation began, there were no materials anywhere in our yard, including stray nails, and there was absolutely no evidence that anything had taken place at our home that day. The only difference was, and is, the beautiful new roof atop our home.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    At AROCON we believe that the customer comes first and we aim to treat every customer's home as if it were our own. I'm so happy our team with able to provide you with such a high level of service and timeliness! Thank you so much for being a customer of ours..we can't wait to work with you again!

  • review
    Derek S.
    Annapolis, MD
    Jul 27, 2014
    Arocon Roofing and Construction

    Eric and his team were extremely professional and the quality of work was great! They worked very hard and were efficient. Original day was rained out and they rescheduled to the weekend. Communicating with the office was also a pleasure. Any concerns I had were quickly addressed.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    Putting customer service first is our motto at AROCON. Our team here truly appreciates having you as a part of our AROCON Family! Thank you so much for posting your excellent review of Eric and our team..I'll be sure to pass it along!

  • review
    Alicia C.
    Baltimore, MD
    Jul 23, 2014
    Arocon Roofing and Construction

    Arocon Roofing and Construction did a professional job. They came on time. The only thing I would suggest that they do is clean-up after themselves.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    Thanks for posting your review!

  • review
    Todd J.
    Parkton, MD
    Jul 23, 2014
    Arocon Roofing and Construction

    Prompt response in getting my project scheduled and going out their way to make my short deadline. Mark was very helpful in determining exactly what was required to complete the job just from my phone conversation. Arocon went out of their way to fit my project in within my very shourt deadline that I had.

    Response From
    Arocon Roofing and Construction
    Aug 22, 2014

    We love to go above and beyond for our customers!! Our team at AROCON truly cares about our customers and works hard to ensure that we meet your schedule when it comes to work on your home. Thank you so much for posting your feedback. We can't wait to work with you again in the future!

  • review
    J.Z.A.
    Catonsville, MD
    Jul 22, 2014
    Arocon Roofing and Construction

    I am overall satisfied with the entire Arocon Roofing and Construction experience. I was pleased with the workmanship, communication, cleanliness of the job site & the fact that I know that I am receiving a fair value for my money.

    Response From
    Arocon Roofing and Construction
    Jul 23, 2014

    Thanks so much for taking the time to provide us with your feedback! I am so happy to see that you had such a satisfactory experience with us!

  • review
    John D.
    Nottingham, MD
    Jul 22, 2014
    Arocon Roofing and Construction

    Arocon kept to the schedule they gave me. Work completed when I was told it would be. Work crew was courteous, efficient, and paid attention to detail. Work site was cleaned upon completion. Administrative staff kept in touch from beginning to end. Everyone was professional and courteous. I would recommend without reservation.

    Response From
    Arocon Roofing and Construction
    Jul 23, 2014

    Thanks so much for the recommendation! It's truly been a pleasure working with you =)

  • review
    Charles F.
    Reisterstown, MD
    Jul 17, 2014
    Arocon Roofing and Construction

    My next door neighbor had work done by them and he was very satisfied with the price and the quality of the work. My neighbor had about 10 other roofing companies come and give him an estimate and Arocon Roofing and Construction was the lowest estimate. He was extremely happy with the work. I knew that if my neighbor was that happy, then it was going to be good work. The price was low compared to other roofing companies, but the materials were the same quality. The work was done in a timely manner. They started at 7:30am and were cleaning up at 1:30pm, that same day and I did not have a simple roof. I am totally satisfied and confident in the work that they do.

    Response From
    Arocon Roofing and Construction
    Jul 23, 2014

    Providing you with a quality roof for the most affordable price in what we're here for! Thanks so much for working with us and posting your great review!

  • review
    Pablo T.
    Owings Mills, MD
    Jul 16, 2014
    Arocon Roofing and Construction

    I would not recommend this company to do anything . I have called them more then 20 times and they have returned my call once. I am not a person to give bad reviews but this is driving me crazy! They installed my skylights incorrectly and they have not come back to fix the problem.

    Response From
    Arocon Roofing and Construction
    Jul 23, 2014

    We are currently working with the customer to resolve this issue to their 100% satisfaction.

  • review
    William B.
    Montgomery Village, MD
    Jun 30, 2014
    Arocon Roofing and Construction

    We were very satisfied with the work and price of Arocon's roof repair. Everyone we talked to was friendly, professional, and honest (which cannot be said of all their competitors). There were no hidden fees or surprises, and the work was completed very quickly. We will contact them again in the future if we have more roofing troubles or when we need a replacement.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    I am proud to say that we have a great team here at AROCON and I'm so pleased to see that you took notice of that! Thank you so much for posting your positive review of our team members! We can't wait to work with you on your next project =)

  • review
    Sandy K.
    Pikesville, MD
    Jun 27, 2014
    Arocon Roofing and Construction

    I would recommend Arocon Roofing & Construction for there team work, prof, quality of their product, and the manner in which they completed the work.Sandy K.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Thanks so much for the recommendation and great review!

  • review
    M.I.A.
    Baltimore, MD
    Jun 26, 2014
    Arocon Roofing and Construction

    Larry Bullen was very professional and accommodating. He took care of some issues that came up during the beginning of the roof installation. However, the job was done correctly and they were highly professional.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Larry's an awesome AROCON teammate and I'm so glad you enjoyed your experience with him! Thanks for providing your positive review of his performance. We are excited to continue with you !

  • review
    Charles A.
    Forest Hill, MD
    Jun 26, 2014
    Arocon Roofing and Construction

    They are professional and comprehensive in regards to the details that needed to be done. They explained the situation so that I could really understand and they took the extra step by actually taking me into the attic and showing me the problem. Their workmanship was excellent.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Professionalism is what we're all about here at AROCON! Thanks for taking notice =)

  • review
    Teri R.
    Baltimore, MD
    Jun 26, 2014
    Arocon Roofing and Construction

    Arocon Roofing and Construction was extremely reliable, they were able to complete the job within my budget, and the guys got the job done in a reasonable timeframe, they were done in two hours. I would highly recommend them to anyone.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Thanks for the recommendation! I'm so glad that we impressed the job we completed on your home. It has been a joy working with you and we can't wait til the next one =)

  • review
    S.A.M.
    Owings Mills, MD
    Jun 23, 2014
    Arocon Roofing and Construction

    The two gentlemen who came out to work on our roof were professional, gave their names, and let us know what needed to be done and how long it would take. Upon finishing, they cleaned and reviewed what had been done and let us know about other services that may be needed in the future and gave an estimate. After the work was done, we got a call from the office and they asked if all went well. It was a very complete and well-rounded experience.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Start-to-finish we believe in providing you with a job well done. Thanks for providing your great feedback!

  • review
    A.A.D.
    Catonsville, MD
    Jun 20, 2014
    Arocon Roofing and Construction

    My overall experience was nothing special. I have a new roof which, at the end of the day, is what we needed. We did have some communications issues and it was a struggle to get them to resolve a gutter issue after the fact (but before payment) which I ended up solving myself. Additionally, they left a stapler gun on my roof, but I do not know if it was intentional or not. Overall, I was neither satisfied or unsatisfied with the work, but I thought the subcontractors who completed the work could have been more professional/careful in their work.

    Response From
    Arocon Roofing and Construction
    Jul 10, 2014

    Thanks for taking the time to provide your feedback. Please let us know if there is anything we can do to assist you in the future.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • Angie's List
  • Angie's List - 2012 Super Service Award
  • CertainTeed Select Shingle Roofer
  • Home Advisor Pro
  • Metal Roofing Alliance
  • VELUX Skylight Provider
GuildQuality Member
Guildmember
Since 2013
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Q&A with Arocon Roofing and Construction

Answer Jul 9, 2014

Hey C.J.,

The manufacturer's installation specifications should specify the type and length of fasteners that should be used with installing the 5 inch foam board.  You may want to contact the local store where you purchased the material for the manufacturer representative in your area. Hope this advice helps!

Eric Consuegra, 

AROCON Roofing and Construction, LLC 

Answer Jul 9, 2014

Hey C.J.,

It is always important to read the manufacturer's installation instructions for approved fasteners. Depending on the thickness of the foam board, the fasteners may need to be a little longer to penetrate through the studs/sheathing enough. 

Hope this helps!

-Katie

Answer Jul 9, 2014

Hey John, 

A few questions first.

Is the chimney functional?  Is the flu venting anything in the home (i.e. furnace)?  Does the chimney go through the roof, or next to the roof on the eave or rake?

If the chimney is not functional and it does not vent anything in the home, you may want to address the problem at the roof by closing it off.  This will make sure no bugs or water can enter into the home.  If the chimney is through the roof, you will need to tear the structure down below the sheathing, install blocking around the chimney box, and install new sheathing over top the chimney.  Exterminators are always the best experts to call for bug problems.  If they keep coming back, it may be time to try a different company. Hope this helps!

Eric Consuegra

AROCON Roofing and Construction, LLC

Types of Work

  • Roof (1,213)
  • Roof Repair (1,028)
  • Gutters (993)
  • Commercial roof (139)
  • Carpentry (88)
  • +33 More

Recent Activity

  • 9/01/14 Arocon Roofing and Construction received feedback from a customer in Marriottsville, MD.
  • 8/27/14 Arocon Roofing and Construction received feedback from a customer in Bowie, MD.
  • 8/27/14 Arocon Roofing and Construction received feedback from a customer in Bowie, MD.
  • 8/27/14 Arocon Roofing and Construction received feedback from a customer in Odenton, MD.
  • 8/27/14 Arocon Roofing and Construction received feedback from a customer in Baltimore, MD.

More about Arocon Roofing and Construction

As a GuildQuality Guildmember, Arocon Roofing and Construction relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Arocon Roofing and Construction in Baltimore, MD; Westminster, MD; Silver Spring, MD; Sykesville, MD; Ellicott City, MD; Owings Mills, MD; Reisterstown, MD; Columbia, MD; Gaithersburg, MD; Frederick, MD; and 134 other cities in Maryland, Pennsylvania, District of Columbia, Virginia and California..

In this report, Arocon Roofing and Construction has published a summary of the customer feedback they've received since they joined GuildQuality in February 2013. In that time, 809 out of 1,332 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.

Arocon Roofing and Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Arocon Roofing and Construction customer, and if Arocon Roofing and Construction completed work for you after February of 2013 but you haven't yet received a survey, please let us know.

If you have had work done by Arocon Roofing and Construction since February of 2013 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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