Case of Wallingford
40A North Plains Industrial RoadWallingford, CT 06492(203) 269-1576

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Customer Feedback Summary

Of 35 customers surveyed, 31 responded (89%)
Likely to Recommend
94%
Easier Than Expected
90%
Budget
97%
Clean & Safe
94%
Communication
94%
Concern For Needs
100%
Construction Quality
90%
Employees & Subcontractors
100%
Expertise
97%
Overall Experience
94%
Problem Resolution
87%
Professional & Organized
94%
Punchlist
92%
Sales Knowledge
97%
Schedule
94%
Value
87%
Work Done Right
87%

Map of Recent Work

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Comments


  • comment
    Additional Comment
    Trumbull, CT
    Mar 02, 2010

    They were very good, I did not have any problems.

  • comment
    Recognize Excellence
    Farmington, CT
    Feb 24, 2010

    Very helpful, professional and willing to seek solutions for various issues. Felt secure with Brandt and employees taking care of my projects. Will contact again as need arises.

  • comment
    Additional Comment
    Wallingford, CT
    Jul 16, 2009

    I am very pleased with the finished product.

  • comment
    Recognize Excellence
    Branford, CT
    Jun 20, 2009

    Frank did a great job of repairing the mold and water damage in my bathroom and worked as neatly as could be expected and did a good job cleaning up after the worked was buttoned up. Both Brant and Frank did a superior job of explaining the work before, during and after the job was done. There were zero surprises. All work done on time and on budget.

  • comment
    Additional Comment
    Meriden, CT
    May 22, 2009

    The work was speedy and efficient.

  • comment
    Additional Comment
    Wallingford, CT
    Mar 31, 2009

    They were wonderful. We had three or four people come in before Case, and they were just the best. We have also recommend Case to people we know.

  • comment
    Recognize Excellence
    Simsbury, CT
    Mar 20, 2009

    Brant was very good and on top of the situation. He kept us informed and addressed problems right away. He knew we were in a rush and worked with our schedule accordingly.

  • comment
    Additional Comment
    Wallingford, CT
    Mar 20, 2009

    They did a great job. Keep up the good work.

  • comment
    Recognize Excellence
    Wallingford, CT
    Mar 20, 2009

    Everybody was fantastic. Frank and Kieth were very helpful.

  • comment
    Recognize Excellence
    Wallingford, CT
    Mar 18, 2009

    Stephanie manages to keep everything straight and the scheduling done right the first time; and Frank can do anything - and he teaches.


GuildQuality Partner Affiliations

  • Pella Certified Contractor

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
  • Cheshire Chamber of Commerce
  • Pella Windows and Doors
  • The Quinnipiac Chamber of Commerce
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010

Types of Work

  • Whole house remodel (35)

Recent Activity

  • 4/07/10 Case of Wallingford received feedback from a customer in Wallingford, CT.
  • 3/04/10 Case of Wallingford received feedback from a customer.
  • 3/02/10 Case of Wallingford received feedback from a customer in Trumbull, CT.
  • 2/24/10 Case of Wallingford received feedback from a customer in Farmington, CT.
  • 2/20/10 Case of Wallingford received feedback from a customer.

More about Case of Wallingford

As a GuildQuality Guildmember, Case of Wallingford relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Case of Wallingford in Wallingford, CT; Meriden, CT; Branford, CT; Glastonbury, CT; West Hartford, CT; Middletown, CT; Hamden, CT; Farmington, CT; West Simsbury, CT; Trumbull, CT; and 8 other cities in Connecticut..

In this report, Case of Wallingford has published a summary of the customer feedback they've received since they joined GuildQuality in February 2009. In that time, 31 out of 35 customers (89%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2010.

Case of Wallingford surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Case of Wallingford customer, and if Case of Wallingford completed work for you after February of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Case of Wallingford since February of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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