From the first contact every individual of the Renuity team was professional and personable ~ each well-informed and highly skilled. The entire process was seamless!

The promptness of the service.

The first shower pan was squishy and had to be replaced. The shower wall was scratched. This was due to the lack of protective film during transport.

The new bathtub to shower is what I wanted. Suggest that installer should cover drain while working on install. My drainage is very very slow, but an appointment has been made to figure out why but not until January. So at this point its sort of difficult to give finished satisfaction survey. Also, a couple of minor items: originally didn't want the spray attachment, but it was installed; wanted safety bar at an angle, it was installed straight.

good quality, efficient capable craftsman.

The installers cracked the floor tile and didn’t even let me know. I noticed it after they left.

As of now, my remodel project is still incomplete because there’s a hole in my bedroom wall that has not been covered yet. From the beginning, I was extremely impressed with the salesman’s (David Harold) ability to get right down to business and waste absolutely no time. I was also in the middle of a kitchen remodel (still am), and this guy did more in 2 hours than I accomplished in 2 months with the kitchen remodel team. I’m not joking. In one appointment, he got the measurements, the style, design, 3-D model, etc. all in a single 2-hour appointment. Absolutely spectacular. That was way faster than the bull**** I went through with the kitchen remodel team (and am still going through their bull****). There was a 2nd appointment for additional measurements, which I didn’t quite understand, but he was in and out in like 10-15 minutes. I signed some paperwork, if I remember right. Then my appointment was pushed forward almost a month due to a cancellation, so that was great.

The remodel project was (still ongoing) a bumpy road. On day 1, the installer did about an hour of work, ran into an issue with one of the valves continuing to run despite shutting off the water, had his boss come in and check it out, said I had to call a plumber about the issue, packed up and then left for the day. I had running water going into the tub for the whole day while I made an appointment for a plumber to check what the issue was. Some of it got on my rug and caused water damage.

Next day, the plumber comes out. He’s in and out in less than 5 minutes. No joke. He said the main shutoff valve wasn’t turned fully 90 degrees. That’s why water continued to run. I then was charged $138.02 for the plumber to turn a valve 90 degrees. I said that’s ridiculous and I expect MaxHome to pay that bill because I am absolutely under no circumstances paying $138 to a plumber to turn a valve 90 degrees and be in and out my house in less than 5 minutes. Right now I’m working on getting an e-card for that. I think it’s the operation manager who said that could be a possibility, but I’m not sure if he’s the ops manager.

Later that same day, a new installer comes in to continue the project. He doesn’t come in with the tools needed to continue the project, so he’s gotta wait till the ops manager comes in and continues the project. By the end of the day, I still don’t have a completed shower stall. I was a bit disappointed that David Harold told me in a very confident way that this would be done and over with in 2 days, and after 2 days it still was incomplete. I only took 2 days off of work for this project, so I think it would be better in the future to advise that *ideally* this is a 2-day project, however certain obstacles can come up that an extend the project an extra day or two. Had I known that, my expectations would have been more reasonable, but David told me at the start it would take all of 2 days, so that’s all I planned for.

After 4 days (Thursday), my shower area was finally complete. However, there is still a hole in my bedroom wall that I was told there is a service ticket out to fix. I have no timeline of when it will be fixed other than “they’re aware of it and they’re on it.” I also had a complaint about my rug sustaining some damage. It looks like parts of the tub or wall smeared into the rug, and it’s basically impossible to remove, so now I have smudges on my rug I can’t get rid of.

Altogether, I have mixed feelings about this. The shower area is absolutely gorgeous. Wonderful 10/10. However, I did notice some damage to things like my rug, and the project timeline was not up to expectations. I think it would be better to advise obstacles can occur that can elongate a project, rather than making such surefire guarantees of a 2-day project. My expectations were higher than they should have been.

I recommend Maxhome

Delivered on everything as ordered

I am very pleased with the product and installation.

I will not recommend to people that I know can't afford it.

For starters, Steven, who still hasn't returned my husband's call, can do what's right and reimburse us the $425 dollars spent to hire a professional leak detection company to confirm where the leak was that the installer created. This leak happened on a Saturday, we left a message with Max Homes immediately which Zack returned on Monday a.m. We were understandably in panic mode and got the leak detection folks out as quick as we could to make sure where the leaks were. It didn't make sense for the installer to come back, tear everything out, fix a leak, only to find there were potentially more leaks. The installer is not a professional plumber so we took that xtra step. Zack said we would have to speak with Steven regarding reimbursement - still waiting for Steven to return call. The rest of my concerns are addressed in response to the following questions in your survey.

Beautiful job. Done in One day.

Don’t have any family or close friends in Tallahassee

Quiz was a pleasure working with in helping us decide what we really wanted. Olajuwon was top notch providing the installation. For a one man show, he was totally impressive. He blew past lunch and put in better than a 12 hour day. He was very approachable and helpful right down to the final minutes with us. We are grateful we hired MaxHome and know for a fact they take their business seriously. Quiz and Olajuwon would be invaluable to any organization. Happy to refer you guys. Thank you for a job well done!

The installer was knowledgeable, courteous, and cleaned up like nothing had been done.

We’re very pleased with the overall job results.

Everything went well however it was expensive

The timeframe getting signed up, a representative coming the next day, and installment happened the next week. Very quick, every person I came into contact with was so professional. I would highly recommend this company hands down to anyone. Everything was worth my time and I do appreciate the team that helped us with the process.

Stevie Flippo did a great job removing our old tub and installing a walk in shower! We are very pleased with his work and highly recommend him for your job!

Broke window and not fixed after one month

I appreciated the salesman approach, not pushy just informative and the installers work ethic.

Inexperienced installer was left alone to do the install and proceeded to cut 80% through a girder beam which has compromised the structural integrity of the house. Their fix for the issue was also completed by an obviously unqualified team as they simply covered the hole and added no additional vertical support for the compromised girder. Their fix would never pass code inspection.

In addition to the above, the installer
1)Left large hole in adjoining bedroom drywall
2)Left large hole in adjoining hallway drywall
3)Left a large amount of debris in the crawl space under shower
4)Installed floor was chipped and transition strip was not installed properly.
5)Toilet seat was not installed properly.

Their plumber does awesome work, unfortunately he was called out a little too late.

I was so pleased with the product, the installation the whole process was successful!!

The new shower looks great.