I have been trying numerous times to contact Aaliyah and Carlos in regards to the cracked tiles in my bedroom. No one is calling me back.

The experience was totally painless! Everyone was professional & courteous! Dates that were promised happened as they said. , no delay

Always on Time, Very Professional.

make sure your sales person follows through on their words.

You did what you said. Good communications. Very important.

Installation was very poor. Installers installed the windows properly but there were several issues including not cleaning up, and breaking tiles. The colored seal was not put in neatly. Very messy application, damaged stucco around the outside of home. Also, when we purchased the windows I was told paying with credit card was same as cash. Paid the final bill by credit card and was charged an additional fee. I have a dispute filed with my credit card company. I reached out to your company several times with no response. Also, communication on the installation was poor. We were originally told installation would be in Mid January because one of the windows was not in stock. Then were called the next day and told you were ready. We were told 1 day installation and it took 3 days plus the window was not in stock and couldn’t be completed until later. I should have waited for the original date as my wife was having surgery during this time.

The installers did a great job! The windows and sliding glass door look very nice.

Great service. Sales were very informative. The window installers kept the house clean and were very courteous. Installation was right on schedule. Excellent product line of windows.

Very organized with the process and you offer a better warranty than others

Muy profesional

They did good work and clean up after there self. Nice work and good warranty

The professionalism of the crew

The crew were extremely professional and completed 19 windows and doors in 2 days. They were very helpful, respectful and polite. There was no loud music or cell phones.

Second home project completed with FHIA renuity. Work was completed on time and with no issues.

Kitchen remodeling

Friendly competent employees with an excellent product

They were very nice & professional !! They did great work & my kitchen looks amazing!! It looks like a brand new kitchen!!

Crew was hard working, personable and did a great job.

Nice quality sliding doors and windows. They look great and operate smoothly. The install team communicated often and clearly with what to expect. Very happy with the results

Everyone did a great job. From sales to installation to follow up customer service

The warranty is unmatched. They make sure everything is good throughout the proccess.

Very professional and well organized team effort

I have recommended this company to friends.

Would recommend too others

The team has very professional, thank u Carlo for you recommendation

The whole experience was great. From the estimate through the final inspection. All of the employees are knowledgeable and courteous.

Did a nice job overall!

They communicated regularly leading up to the project and thework was professional and on time.

Starting with Ian and finishing with Bartolo everyone was very professional, knowledgeable, and caring. The installation people were good when taking out and putting in the new windows.

Been months and we are still waiting for trim for a window

T

They meet all expectations, we would highly recommend Renita.

Highly recommend Renuity for new Windows’s. Outstanding work.

Product quality, warranty, responsiveness, installation

Extremely disappointed with the window quality and company service. After contacting both the salesman and the manager, we did not get any resolution to our complaint. I cannot recommend this company.

Starting with our sales rep Tommy Fortini would was very knowledgeable regarding the product. He answered all our questions and was a pleasure to work with. The installation crew was fantastic. They were neat, polite and did a wonderful job. Oscar went out of his way to explain the windows & answered all my questions. The field rep was superior. Called the day before to remind me of the time & followed up with a text. Spoke day of installation to make sure everything was going well then called the next day to make sure I was satisfied with the installers, quality of work and if they left everything clean. Excellent service on all involved in my transaction.

The installers did a great job. They were professional, friendly and answered any questions I had. Removal of all debris.

Willingness of managers to make us happy.

Our entire experience was a ten. Matt did a fabulous job was always available and set everything up exactly on time. Carlos and
his co-worker were always on time, did a great job installing our windows, were very neat, cleaned up nicely and were very courteous . We definitely would recommend the.

Stayed on top of top of things and phone calls to insure happiness

Very informative sales person, installers were great and efficient and there was a thorough follow up and inspection.

The job was professionally done. Can’t even tell the windows were replaced

Could not ask for a better installation!

Their professional work ethic.

The professionalism of the two young men that did the installation. Ivan and Harold. we’re here for two days. They were meticulous about everything they did. Each day when they left, the kitchen was cleaner than I have ever seen it. They take great pride in their work and it shows.

All of the representatives of the company communicated clearly and followed up on whatever they said they were going to do.

The installers did very poor work and left the inside of the frames all beat up and gouged. They did come back and fix everything, but it left a lot of painting for us to do. The outside had damage as well and the caulking job was really shoddy. They came back and did this. We also have one window pane that has a crack that we are waiting for to be replaced. Also, there is a corner piece missing where the window is lifted upwards that was supposed to have been brought out and we are still waiting on it. When we bought the windows from our salesman, Mark Hendriks, he ensured us we would have a quality product and quality workmanship, and I'm not sure we received either. The windows don't seem as high quality as the ones that were replaced. I thought Mark said he would be out the day of installation to check on the project, but we didn't hear from him or see him since we were sold the windows.

At Sam's Club I mentioned this to one of your sales representatives last week and she said she would let management know about my concerns and have someone contact me, but I haven't heard back from anyone yet. I was led to believe that the service and quality we would get was better than from any other window installer and I don't feel that is what we got for the amount of money we paid.

Great job overall. Courteous, on-time, professional in every aspect

Very good quality windows and excellent installation.

Their service, installation, cleanliness and timeliness were excellent.