We were pushed back three times. The installers were here almost at the end of the contract. They were not able to come on the second day due to vehicle problems. The installers were able to come on the third day and finished the project in half a day We have water leak that showed up today. It is small and in a place that causes no harm. I have contacted the company so they are aware of the problem. I am waiting to hear back from them to see what is going to be done about it..

Too much time waiting and rescheduling, I even called the plumber myself to make sure it was set up.

The sales rep misled us. He made it sound like we would have a team of workers and there was only one carpenter for the entire project. My husband had to help him as there was no way he could have installed the glass door alone. The 3 day project took 8 weeks and 7 different plumbers before it finally passed code. Sales rep swore we could contact him with any issues and he totally ghosted us. It finally took threatening to contact a local TV reporter who investigates unscrupulous contractors before the plumbing finally got resolved.

Had some problems coordinating plumber that cost us some money. However company paid it, it just delayed the project

Sorry but no I am embarrassed to tell anyone what I paid I seriously think I could have gotten something better and cheaper

I’m very dissatisfied with the entire process and finished product. Likely my home’s value is lower after the tub-to-shower conversion.

Beautiful windows but Your Home Improvement is to high !!!

It seems that the builders were not on the same page and installed it incorrectly{bathroom} They did fix the problem that i was aware of

Kelly is a very personable professional salesman who did a splendid job getting my color scheme to match my existing vanity and wallpaper color while staying within my budget. His knowledge, product skills and the ability to satisfy the clirnts financial needs are impeccable.

We received high quality materials and workmanship. We are very happy with what we got.

Absolutely not. Tried to shake me down for more money during an unscheduled visit at 7:30pm. Creeps

My whole experience has been in turmoil from day one, after the initial quote, issues arose and we were given discounts to keep the project on track, then I lost my job and wanted to move the project later after I had a new job, but was told that was not possible because products were produced for our project, I told them I still wanted to do the project, but just not until after I got a new job. This was not acceptable by Matt. if we did not do the project now, he was going to keep all the materials and charge us for half of the project and put a mechanics lean on our house. Not good customer service!

Poor communication, shoddy work, not responding for work not completed right

Additional Thoughts

Additional Thoughts - Mike is a very personable man.